Our family of 5 enjoyed our ride. We had 3 people who never rode before and we skeptical. In the end they also had a good time. Barbara was friendly and helpful. The cowgirls were knowledgable, but not friendly or professional . In particular, Michelle used vulgar language and made degrading comments. Although my group included adults- there were also very small children on this ride. Not cool. Overall a good value and nice hour ride. Safe, pretty and mild mannered horses.