We recently spent a Saturday and a Sunday night at this inn. The location is certainly breathtaking, and the common room and porch are very pleasant. However, our stay was not entirely happy. We had booked the "best" accomodation, the "Overlook Suite," which turned out to consist of one room with two porches. In order to see the advertised spectacular view, you had to go out on the porch; however, the sweltering weather made sitting on the porch not an option. But the real problems with the room were (1) no shade or dark curtain on the widows, including one situated right behind the head of the bed (so that light would stream into the room at dawn), and (2) no drawers in which to put clothes away. Cathy,the very helpful staff member who greeted us, offered us a different room, which was smaller and dark, but quite pleasant, and we gratefully accepted. On Monday morning, when we were the only guests, there were more unpleasant surprises: I had taken my husband's breakfast to him in our room on Sunday, but on Monday, when I saw that everything on the plate was high in fat, I told the server (Cathy again), that my husband was on a lowfat diet and really wouldn't eat any of it. I said that I would just take him the oatmeal and asked if it would be possible to make him some toast. Cathy went back to the kitchen, and the next thing I knew, a man appeared at my table and said, "I wish you had told me (that my husband was on a lowfat diet), so I wouldn't have made all of this." I said , "I wish you had asked." He replied, "I can do an English muffin. That's it." I told him to forget it. This person, who I assumed was a rude and disagreeable cook, turned out to be Rudy, one of the owners. (This was our only "greeting" from either owner.) My next encounter with Rudy was after Cathy presented me with the bill, on which we were charged for the "Overlook Suite" rather than the less expensive room we occupied. Cathy explained that Rudy said he was charging the higher rate because he could have rented the Overlook to someone else. (Saturday night only 3 of the six rooms were occupied, and only one - - ours- - was occupied Sunday night.) I then asked to speak to Rudy and was led into the kitchen. At first Rudy held his ground, but he eventually relented and charged us the rate for the smaller room. This was after I said that I was going to report these experiences to TripAdvisor, to which Rudy replied, "I bet you will. You're just the kind of person who would do that." As I told him, I have never written a review on TripAdvisor, and I'm not the sort of person who normally does that sort of thing. I also told Rudy how wonderful Cathy had been. She is a real gem. A staff person like her can make an enormous difference, even when the owner behaves as Rudy did.
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