We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
College Park Marriott Hotel & Conference Center
Nearby Hotels
$101
Booking.com
View Deal
  • Free Wifi
  • Free Parking
$209
$199
Expedia.com
View Deal
  • Free Wifi
  • Pool
$162
BestWestern.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$251
Hotelpower.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Quality Inn(Takoma Park)
$94
QualityInn
View Deal
  • Free Wifi
  • Free Parking
$84
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
$117
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$81
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
$76
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
$100
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (300)
Filter reviews
300 results
Traveler rating
88
118
57
27
10
Traveler type
Time of year
LanguageAll languages
88
118
57
27
10
Show reviews that mention
All reviewscommon restaurantnewer buildingfront deskumd campusthe concierge loungemodern bathroomseparate buildingsswim meetcollege visitmetro stationonsite restaurantstarbucks coffeecollege kidscomplimentary shuttlecomfy bedrooms are smallbreakfast buffet is
Filter
Updating list...
253 - 258 of 300 reviews
Reviewed August 15, 2011

Stayed there with family on a Thursday and Friday nights. Hotel is laid out strangely, as you have to go outside of building and cross "street" to get to restaurant and bar (didn't see if there was a tunnel or anything for inclement weather). Restaurant was in smaller windowless room, so we ate dinner in bar/lounge. We had concerierge access, but our keys didn't work at first--had to trade them in. Our room was clean, but they don't leave many small towels. Bathroom lacks good ventilation. Parking was free but in structure next door--in the summer it seemed to be a hassle every time we left the structure.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ms_Margo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCamp1, Manager at College Park Marriott Hotel & Conference Center, responded to this reviewResponded August 19, 2011

Thank you for taking the time to write a review on the Marriott Inn and Conference Center UMUC. We value feedback from our customers and we want everyone’s experience to be a good one. It is important to receive feedback so we can make necessary improvements.

When the hotel building was added in 2004 (as you noted, we have two buildings), we did not place any food and beverage outlets in that building, nor did the designers build a connecting walkway. This was unfortunate, as it is often an inconvenience to have to walk outside when it is raining (we do provide complimentary umbrellas), too hot, snowing, etc. The good news is that our entire facility will begin a multi-year renovation in 2012. This renovation will transform the entire property, thus effecting every area you touch on in your comments.

You mention that our Garden Restaurant has no windows – one entire side is enclosed, the other side is all windows which look out onto a small garden courtyard/patio with outside seating, a small fountain, etc.; it’s unfortunate that you did not see this as it is very attractive and pretty. However, I am happy that you enjoyed our Oracle Lounge.

We hope that you can stay with us again, especially after the total renovation is completed. We know that you will see a completely different hotel and be pleasantly surprised.

Again, thank you for helping us make improvements and we hope to see you back very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2011

1) there was banging throughout the room until 10;30pm. It sounded like a door being open, banged shut and then the latch catching. I thought it was workers during the day but then it continued. My husband doesn't like to change rooms and luckily, it didn't last 24/7 but it certainly precluded my going to sleep. That was the worse. It really irritated me.
2) 2) we were in the conference building which was like being in the secondary building. The staff cared about the affairs but not the guests.
3) 3) Soda....1st, I called and was told it was on the 3rd and 5th floors although I specified I was in the conference building. Then I also tried the basement near the fitness center. Then I called again and was told it was on the 2nd floor, in a non-air-conditioned alcove behind the stairs. It's a huge building and there is only 1 soda machine. Anyhow, it didn't work, it was 9 pm and I didn't want to walk across the courtyard and try to get someone to tell me where a soda machine was. I told my husband that trip adviser would hear about this. How can there be no place to get soda in a huge building. And there were dozens of bottles of soda being wheeled out to the affairs.
4) we went to the lounge which did not look like it had been cleaned often. The drinks were $10 each (I didn't get one) and I mentioned that we certainly weren't paying for the ambience. And condiments were near every seat--In a bar!! Not exactly what you want to see when you get a drink. Then I looked at the dessert menu and it said that the chocolate dessert was the chef's choice. I asked the waiter/bartender what the chocolate dessert was and he looked at me like I was from Mars. Then he also looked at the $20 bill my husband had like he did not know where he would get change. Then about 20-30minutes later, he brought out the dessert, said it would be on the house but my husband insisted that he tip the bartender the amount the cake (which did not taste good and which i did not finish) cost. And so, my husband left the $20 minus the amount I needed to get a oouple sodas--see the above. There was only one other person in the lounge....
9) 5) we got the cozy rooms but they were tiny...my daughter said that they should just say that it was a wall to wall bed. The main problem was the teensy bathroom.
10) Also, I had reserved the rooms about a week to 10 days before we went and then I happened to look on the reservation site the day before we left. Then , the rooms were $10/night less. Is that any way to treat someone who reserved in advance? I figure I should have looked the day we left but I didn't have enough time.
However, it was clean.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jordana16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCamp1, Hotel Manager at College Park Marriott Hotel & Conference Center, responded to this reviewResponded July 25, 2011

Thank you for taking the time to write a review on your recent stay with us. Feedback allows us to be aware of what our guests are experiencing.

You mention a “banging noise” outside of your room that went on for awhile, but don’t mention whether or not you reported it to anyone. I can understand how this could be quite annoying - I would not have liked it either! It is not something that should have been happening and if we had been made aware of it, someone from our Security department would have made sure that whoever was causing it to discontinue whatever they were doing.

In the building where your room was located we do have soda machines on the 2nd and 4th floors. As I am sure it became apparent to one of our staff members that you spoke with that you were having difficulty in locating a machine and/or getting a soft drink, they should have “gone the extra mile” and taken care of it for you. I have made sure that the Manager in that department is aware of what occurred and I do apologize.

I agree with your comment about our “cozy” rooms and the lack of space in the bathrooms. We are currently planning a renovation, scheduled to begin in 2012, and some changes to these guest rooms is on the list. We feel that our customers will be quite happy with all the changes that will be made in both buildings!

Condiments are kept available in our Oracle Lounge as we do serve food (light items) there on a regular basis.

It sounds like your overall experience here was certainly not the best. With that being said, we do hope that you would choose to stay with us again and, most importantly, that the experience you had with us does not dissuade you from choosing Marriott hotels in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2011

We brought a mid size group (30) to an event at the University of Maryland. Be sure and request the "new" building. My room was changed immediately when it was determined there was condensate from the air conditioner in the carpet. The sports bar food was good, the service was also good at the front desk and in food service. Remember there are very dangerous neighborhoods nearby, so don't go for a walk unless it's on campus during daylight hours.

Room Tip: Ask for room in 'newer' building.
  • Stayed: June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank ntxtraveler091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCamp1, Hotel Manager at College Park Marriott Hotel & Conference Center, responded to this reviewResponded June 20, 2011

Thank you for taking time out of your schedule to write a review on our property. It is through feedback from guests that assists us in improving our overall customer service.

We are glad you enjoyed the cuisine in the Oracle Lounge. We changed our menu items in our outlets not too long ago and are pleased that we have received many good comments about the food recently – that tells us we moved in the right direction! Nice to know, as well, that you were happy with the service you received from our associates. We strive to provide the best customer service in the industry!

Regarding your comment in reference to dangerous neighborhoods, just as in any metropolitan area we suggest that our guests use good judgment when traveling at any hour of the day or evening, i.e., be aware of your surroundings, don’t draw attention to yourself, and at night stay in well lit areas.

We do have two separate buildings = the “conference center” building is older than the “hotel” building. The rooms in the Conference Center are referred to as our Cozy Rooms and sell at a lower rate than the Executive Rooms in the hotel . We are in the planning stages of a renovation project that we hope will begin in early 2012 which will update our facility considerably. We know that our customers will see a great improvement and enjoy the product.

We hope you decide to return to our property in the meanwhile. Again, thank you for staying with us and we hope to see you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2011

Spent two night recently when putting on a conference for our company in the conference center. I found the conference center facilities very good. But more importantly, the staff were very helpful, especially the event operations supervisor Morena Herciu, who was extremely attentive to our need, even with another event going on at the same time.

The hotel staff was another story. I found the hotel room nice enough and have no complaints about that nor the cleaning staff. But the desk staff left me cold. I arrived at 11 PM after a 8 hour drive, only to find no one at the desk. There was no bell to ring, but after standing there about 5 minutes someone came out and discovered me there. My associate had handled the room reservations and I knew they had no availability for my final night's stay, but was hopeful of getting a room should someone cancel. It was time for the University of Maryland's graduation. When I asked if they had a flag on my account so I would get a room (actually 3 of us were in this same situation), I was told that I should check back every few hours to see if a room had become available. Since I was running setup for a stay and the event for a day, I had no time to keep walking back and forth to check on this, and couldn't get them to flag my account.

They granted a one hour extension to checkout on the final day which let me skip lunch and checkout so that was helpful, but at the end of the day when we went back one last time to see if something had become available, they gave us a story of someone actually cancelling out because of a student failing to graduate--but we didn't get the room, someone else did. I can understand their difficulty of scheduling rooms with graduation, but it was the total indifference by the staff to our situation and unsympathetic attitude that left me saying "I won't be back here again."

I should point out there was one person who was helpful in trying to find rooms at another Marriott, so all the staff wasn't bad. Basically, there isn't much reason to stay here unless you are attending a conference or doing something at the University of Maryland. The hotel is right on the edge of UofM and there is nothing within walking distance. The conference center does have Starbucks(not my favorite) and a small restaurant that was rather good.

  • Stayed: May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SkiLoverofCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCamp1, Hotel Manager at College Park Marriott Hotel & Conference Center, responded to this reviewResponded June 9, 2011

Thank you for taking time to write a review on our property. There were several items you complimented us on and we thank you for that! Most importantly, you singled out one of our staff members, Morena. A Spirit to Serve award will be presented to Morena to provide her with appropriate recognition and accolades. I am glad that you feel that she is a great asset to our team = we feel that way too!

I am pleased that you liked our Garden Restaurant. Not too long ago, we changed our menu selections, so we are glad you enjoyed it and it was a good experience for you.

I sincerely apologize for the poor arrival experience and staff perception, when trying to extend your stay. We were apparently sold out for the evening you needed, due to the university’s graduation (which is always a busy time for us) and were not able to accommodate you. Please know that I have shared your comments with our operations team and your concerns have been addressed.

Again, thank you very much for all your feedback, and we hope you return to the Marriott Inn and Conference Center UMUC in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2011

This was my second trip to this hotel on the campus of UMD. Though the rooms each time were clean, they were poorly designed. For my most recent stay, we were in a room so large that it seemed to be missing some furniture. Yet there was nowhere for my daughter and me to put stuff we needed access to (toiletries, meds, etc.). The bathroom was small, with 6 inches of counter space on one side of the sink, and no space on the other. The desk was too small to hold both sets of belongings and a computer; the table near the armchair was only a bit larger than the base of the lamp, and could barely hold two bottles of water. There was a very small cabinet where it would have been nice to find a mini-fridge (and if we'd stayed at a Hilton, we would have); but inside were two small shelves instead.

So we had to perch our stuff all over the place, which was awkward, but we could have put up with it for one night. The service ranged from unimpressive to incompetent. I wanted to pay with Marriott gift cards, and told the desk clerk so at check-in. She said they'd have to take care of it at checkout, which, for us, was before 6 AM. This was inconvenient because it meant making time to talk to the desk clerk instead of just calling the front desk to check out. Unfortunately, the desk clerk didn't have the slightest idea of how to credit the cards. He simply told me my cards were "declined" and shrugged when I said they'd told me the day before that I could use them at checkout.

He pointed out the 1-800 number on the back of the card for gift card questions, but I'd just spent 10 minutes trying to get what I'd already paid Marriott for and didn't have time for the call center. I later learned that the 1-800 gift card number is only answered during office hours, anyway; when I called it, the rep said that there was no indication that an attempt had been made to use my cards at this hotel. Inconvenient AND incompetent.

I also later learned that this hotel has a concierge lounge. As a Marriott Gold Elite member, I'm supposed to have access to this lounge for breakfast and/or snacks - yet no clerk ever made mention of the lounge to me. The more often I stay at Marriott, the less meaningful my "rewards" membership becomes. $209 plus tax was way too much for what we received here.

Room Tip: request room in new building
  • Stayed: May 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bpym_rocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1Patty1, Executive Assistant at College Park Marriott Hotel & Conference Center, responded to this reviewResponded May 27, 2011

I am responding to the Review you were kind enough to post on TripAdvisor in reference to our property. It is through constructive feedback from customers, such as you, that will assist us in improving our overall customer service.

The staff at the Marriott Inn and Conference Center UMUC would like to apologize for the inconveniences you experienced during your stay at the hotel. Our goal with Marriott is to meet and exceed each and every guest expectations, and in the case we failed to meet yours.

Our property will begin a renovation in 2012 and we believe this will address some of the issues you had with the hotel rooms. We cannot tell what days of the week your stay was, but want to mention that per Marriott policy, the Concierge Lounge is open Monday - Friday and not on the weekend (you mentioned not having access during your stay).

We have shared your comments with our operations team and your concerns have been addressed. Again, thank you very much for your feedback, and we hope your experience at the Marriott Inn and Conference Center UMUC does not dissuade you from staying with Marriott in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews