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“Beautiful Hotel/Telephone Service POOR” 5 of 5 bubbles
Review of Embassy Suites by Hilton Baltimore - North/Hunt Valley

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Embassy Suites by Hilton Baltimore - North/Hunt Valley
Ranked #1 of 6 Hotels in Hunt Valley
Certificate of Excellence
GreenLeadersBronze level
Stafford, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful Hotel/Telephone Service POOR”
5 of 5 bubbles Reviewed November 28, 2013

I love staying at the hotel, but I HATE having to interact with the customer service representatives. Expect to be hung up on if you have any questions that may not be favorable or semi-difficult to answer regarding policy. The staff is great regarding the housekeeping and such, but management and reservations are BRUTAL!

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Lakeena T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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756 reviews from our community

Traveler rating
    414
    178
    103
    32
    29
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Landisville, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 22, 2013

Popped in to this Embassy suites for a quick trip to visit the Maryland Zoo. As always, great customer service, clean rooms, and a fun time. The staff actually treats you as "guests". They could not be more accommodating. Breakfast was the best. Evening reception wonderful. Only complaint I would have is that the hot tub was not operational when we were there, and I was so looking forward to using it.
Will without question return.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank auntchad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aubrey, United States
1 review
5 of 5 bubbles Reviewed November 18, 2013

Great place to be. Friendly staff, clean, great rooms. Beautiful lobby, quiet and relaxing. It is located in a beautiful city. Close to a mall and eating areas. Breakfast - made to order. Would suggest to stay.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sandi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta, Georgia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed November 18, 2013

The hotel was very nice. It was clean and the staff was very courteous. The receptionists at the desk were very cute. Great job on the staffing. I really love that the breakfast is complimentary and has a great selection. The omelet bar is fantastic!!!

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Soulith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, North Carolina
Level Contributor
180 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed November 8, 2013

Place is clean and pretty well maintained. Elevators could use a little work to fix the rattles and bangs. Breakfast is nice with fresh foods. Staff is friendly and accommodating. Rooms can be a bit noisey on the side near the main road. Beds are comfortable and rooms are clean.

Room Tip: Request side away from the main road side.
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BaronVonL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asia
Level Contributor
215 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
3 of 5 bubbles Reviewed November 7, 2013

Nice;
Our room (suite) was a good size, but bathroom is small though (warning for some) with typical shower in the tub and single sink.  Basic toiletries, nice towels, and fairly firm beds.  A good sized area for the coffee maker with a small sink, nice office desk, couch and a chair in the living room area.  Two flat screens- one in the bedroom, the other in the living room.  We requested the 8 th floor which seemed to be the Hilton Honors Member's level.

Breakfast was very good indeed.  Nice spread of everything which started as early as 6am!  We ate at a small table in the atrium with running water falls, tropical plants and small streams with Koi. 

Now, the not-so-good:
Balcony door would not slide well nor close completely,  double pane window was shot (moisture between the layers of glass - whoa!), as well as plenty of noise from the main road traffic on the rooms that face Shawan road.  Yeah, should have moved rooms.  Oh, the carpeting in the room was old and very worn (really needing new carpeting for sure) as well as dirty and flat, the smoke detector was hanging down from the ceiling, bathroom door was warped.   Furniture was ok with a large wardrobe and dresser drawers for plenty of clothes.  The pull-out bed had a very thin mattress.

So, unless your boss is paying the bill, you may want to consider this hotel very closely.  It is a high-volume turn-over hotel, so the rooms surely get a good use.  

Basically, the hotel rooms could use a good touch up, and then I would have rated it one star higher.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LaoBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delray Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 1, 2013

This Embassy Suites Hotel is consistent with others that I have stayed at throughout the United States. It is in a great, safe area, convenient to major expressways. Rooms are clean and spacious. Staff are friendly and helpful. Breakfast is awesome.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Baltimore - North/Hunt Valley

Property: Embassy Suites by Hilton Baltimore - North/Hunt Valley
Address: 213 International Cir, Hunt Valley, MD 21030-1303
Phone Number:
Location: United States > Maryland > Hunt Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Hunt Valley
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Baltimore - North/Hunt Valley 3.5*
Number of rooms: 223
Official Description (provided by the hotel):
The Embassy Suites Hunt Valley is conveniently located near Baltimore’s beautiful Inner Harbor, Oriole Park at Camden Yards, and many fine shops and superb restaurants.Combining excellent accommodations with superior customer service, this all-suite hotel features beautifully decorated guestrooms that include a spacious living room area with microwave and mini-fridge. Guests are invited to a cooked-to-order breakfast each morning, and Manager’s Reception held nightly in the hotel’s atrium. Experience casual dining, at the Hunt Valley Grill, offering great American cuisine, cocktails and friendly service! Make your stay a pleasurable one… at the Embassy Suites Hunt Valley! ... more   less 
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Also Known As:
Embassy Suites Baltimore - North / Hunt Valley Hotel Hunt Valley
Embassy Suites Hunt Valley
Hunt Valley Embassy Suites

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