The only reason I'm even giving this hotel a 3 is simply because of the wedding department and the wedding staff that took care of the Roland/Daniels wedding. They were great! Unfortunately I can't say the same for the front desk staff. They were very snobby, for no reason. I have stayed in several 5 star hotels in several cities and have never come across a staff that won't even look in your direction when they talk to you. Every time I even asked a question it was like I was bothering them and it wasn't there job to help me. On one occasion I had a big cart of wedding items. We were told that we should just take them to the front desk and the wedding department would get them. The front desk abruptly advised me to wheel them around to the banquet room which was down a cobble stone path. They never offered to help. The only reason that I even got help because I had to come back and advised them that there was no way I could do this by myself. So horrible! On another occasion, the mother of the bride was harassed by one of the managers at breakfast. He kept asking her the room number that she was in. The staff advised him that she had been there for three days for a wedding and he still harassed her. I will never stay at this hotel again. Not worth my time. But I had to write this review.
- Official Description (provided by the hotel):
- The Embassy Suites Hunt Valley is conveniently located near Baltimore’s beautiful Inner Harbor, Oriole Park at Camden Yards, and many fine shops and superb restaurants.Combining excellent accommodations with superior customer service, this all-suite hotel features beautifully decorated guestrooms that include a spacious living room area with microwave and mini-fridge. Guests are invited to a cooked-to-order breakfast each morning, and Manager’s Reception held nightly in the hotel’s atrium. Experience casual dining, at the Hunt Valley Grill, offering great American cuisine, cocktails and friendly service! Make your stay a pleasurable one… at the Embassy Suites Hunt Valley! ... more less
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- Also Known As:
- Embassy Suites Baltimore - North / Hunt Valley Hotel Hunt Valley
- Embassy Suites Hunt Valley
- Hunt Valley Embassy Suites