My first haircut after keeping my hair long for my wedding, and though I usually go to my stylist of 10+ years in New York, I was going to be in the area and decided to try somewhere a little more convenient. I called to schedule a haircut with a Platinum stylist, and arrived to find out I was booked with a Silver (minimal experience). The receptionists did not apologize for the mistake, but said I could wait 2 hours if I wanted... I should have trusted my gut and walked out, but I did need a trim so I foolishly talked myself out of leaving.
Consultation was fine, I was offered a cup of hot tea and headed to be washed. Shampoo was decent though only one person and I waited a few minutes. She also offered me something to drink. Walked over to the chair through a pile of long dried hair on the floor, expecting the hot tea I had been offered twice, and accepted twice, but it never came. The Haircut: From what I could tell it seemed fine at first. I asked for 2" off all around (no layers, no angles, just a clean cut), but unfortunately that is not what happened.
The blowdry was awful. I can't remember the last time I had my long hair blown out without a round brush. For a blowout or just a cut/dry, that is pretty standard protocol anywhere I've been, and should have been the same for this 'high-end' salon. Instead, I got a cold blowdryer and a paddle brush pulling my hair down against my head... in other words, the way you quickly blowdry hair on a kid who is on the brink of a temper tantrum. It was only 3/4 dry, and not a dab of finishing cream or a spritz of glossing spray was even considered.... but the worst was yet to come.
Because the blowout was the equivalent of air-drying out the car window, I had my hair in a ponytail all day yesterday. Today I washed and styled my hair as usual for the first time post-cut. I don't really experiment with my hair, so to hear my husband say "it looks... different" was a red flag. I used our double mirror to discover that it was ridiculously uneven, and that a HUGE chunk of hair in the front is about 3" shorter than the rest of my hair -- not in a layered way, in a mistake way. No wonder I walked out with such a deep side part, so I wouldn't notice the mistake. I uploaded a photo with my formerly even hair, can't really argue with that.
My follow-up call to explain how unhappy I was did not go well, as I was told that a lead stylist would be too busy cutting hair to call me from a phone that is meant to book appointments. I guess you can try it if you like to gamble, but I will not be risking my hair on this place ever again.