We often stay in Hunt Valley, MD while visiting family, and had stayed often at the Chase Suites. However, our last visit, which was over the July 4th week-end 3 years ago. I know that this review is out-dated, but after reading the latest reviews of this establishment, I felt that I also had to add our experiences to the list of atrocities that others lived through.
To make a very, very long story short, we had to change rooms 5 times due to the broken bathtubs, toilets, televisions, refrigerators, etc. The staff was not very helpful, and after leaving one room because of the conditions, we were sent to another building. When we opened the door of this second room, it was strewn with garbage, bed unmade, as well as a broken shower curtain. So off to the 3rd room! Conditions just as bad, so had to change two more times. The final room was not great, but at least the toilet worked.
We asked for a refund, but the management would not give it us, so we contacted Expedia.com since we had booked through them. I included a 3 page letter describing our stay there, and they did refund us one night. Since there were no rooms available locally, we were forced to stay there for our second night.
The reason I am writing this after such a long period of time has passed, is so that others who are considering this hotel will have a warning of what may be awaiting them. Obviously, according to the latest reviews, not much has improved.
My gut feeling is that it is used for other purposes other than families visiting the area! One recent clue from a recent visitor--someone knocking on her door at 2 am, asking if she called for a massage????? Hello!
I had to click on October 2012, since the dates listed don't go as far back as needed.
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- Also Known As:
- Chase Hotel Hunt Valley
- Chase Hotel By Woodfin