I was so disappointed in this hotel! Not what we usually find when we stay at Marriott hotels! When we first opened the door of our room we noticed that the carpet was stained and the furniture was dirty! The shower drained very slowly so you ended up standing in a pool of water while showering! The toilet would not stop running, the second night we ended up turning the water to the toilet off! If you like feeling like you are sleeping on the floor, you will like the beds! They were so hard I couldn't sleep, and got up in the morning with a backache! Housekeeping came earlier on the first morning, we told them we would be leaving in an hour and asked if they could come back then, she said ok! When we returned later that day, our room had not been cleaned! I called the front desk, they Said the cleaning people don't speak English and because of the language barrier, I should have called the front desk rather than talking to the housekeeping people! Really! I was suppose to know she didn't speak English? So after talking with the front desk, I was told that all housekeeping staff was gone for the day, the only thing they could do was to bring us clean towels! When we returned from dinner we found they had left 3 towels (for 4 adults and a baby)! The next afternoon we decided to relax at the pool, the air conditioning in the pool area was not working! our daughter took their baby swimming while we watched from outside! ( it was 98 degrees outside but it was cooler out there than in the pool area!) the lifeguard opened the door to try and cool it off, then he sat down and played video games on his phone! When they got out of the pool there were no towels! The lifeguard told her to go to the front desk and ask for towels! This is not the type of service we have come to expect from Marriott! We felt like the adults we on vacation for the summer and the kids were running the place! Horrible!!!!!!!
- Official Description (provided by the hotel):
- We are a newly renovated hotel in Hunt Valley, MD. Every room features a full size refrigerator with freezer, microwave, stove top and cookware, utensils, and dishes. We specialize in long term stays however many guests stay for short visits in our hotel. We have evening socials with our guests on Mondays, Tuesdays, and Wednesdays from 6pm to 7:30pm and have competitive rates and rate agreements with all the major businesses in town. We are conveniently located near a large variety of shopping including many award winning restaurants. If you are not staying with us, you are not staying in the best hotel in Hunt Valley, MD. ... more less
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- Also Known As:
- Residence Inn Baltimore Hunt Valley Hotel Hunt Valley