We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“bad experience” 2 of 5 stars
Review of Holiday Inn Express Baltimore - BWI Airport West

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Express Baltimore - BWI Airport West
Ranked #8 of 15 Hotels in Hanover
Certificate of Excellence
Scottsdale, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“bad experience”
2 of 5 stars Reviewed May 29, 2014

I arrived after midnight and went straight to my room to get some sleep before my 8AM flight from BWI. There was a party in a room nearby, and the noise level was unbearable. I called the front desk but they didn't do anything. I could not sleep until after 2AM, and had to wake up at 6AM to go to the airport. The shuttle driver was a very nice man, but he would just not stop talking loudly, even if I barely replied to his remarks and made it clear that I was not in the mood for a chat (it was early, and I had not slept more than a few hours). Overall, the place was clean and comfortable, but everybody I dealt with was extremely unprofessional.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank M L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, June 15, 2014
Dear M L,

Thank you for staying with us during your business trip and for writing a candid review. We’re glad that our location was suitable to your business travel. On the other hand, we are sorry for the challenges you had with the noise. Your feedback regarding this is highly appreciated as this is our best resource for improvements and achieving superior guest satisfaction. We look forward to serving you again in the future.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

216 reviews from our community

Traveler rating
    95
    81
    21
    14
    5
See reviews for
54
42
16
70
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Baltimore, Maryland
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed May 29, 2014

I stay there almost every time I fly international from Baltimore Internation Airport. The park and fly option is really a ggreat deal. I stay the night before my 6am flight, they transport me, and my luggage, to and from the airport. I can leave my car for up to 14 days, for a dollar a day, with no problems. It may cost an additional $40, when compared to parking at the airport. However, I don't hav to wake up in the early AM, drive, park, and catch the shuttle. The hotel van is about a ten minute ride and it is a door to door service! Heck, they even pack a free breakfast bag you can munch before you catch your flight.
All that to say, I find it a headache free way to start your business trip, or vacation.
This service is available at most hotels near airports though out the United States.
I suggest ya consider this option, especially if you have small children that need all the sleep.before the flight!

Room Tip: The rooms are all similar, and if you are just using it as a "crash pad" the night before...
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KeithLauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, June 19, 2014
Thank you for choosing the Holiday Inn Express BWI-West. We're glad you've had the chance to take advantage of our Park Stay and Go Package. It is a great package which is also very convenient for our guest who need/want to leave their cars on our parking lot while on a business or leisure trip. We would like to thank you for taking the time to give us your comments and feedback as it help us to better serve and accommodate our guest. We really appreciate your loyalty and we look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany NY
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 7, 2014

My husband and I stayed here for two nights -- Saturday and Sunday. While we had previously stayed numerous times at this hotel, this was the first in a while for us. We were very pleased with the stay and would recommend it to others.

Our flight arrived at 7 in the morning. We picked up the rental car and went to the hotel to see how early we could check in. The person working at the front desk asked us to check back around noon. When we returned, we had been upgraded, but that room was not ready. However, it we wanted a regular room, they had one available. The upgrade was not important, but a nap was (we had woken up at 3:00 a.m. to catch our flight).

Our room was a standard king on the first floor. Of all the times we had stayed at this hotel, this was our the first time we had been given a first floor room. I was a little concerned about noise, since we faced the parking lot and our room was the first after you walked through the doors. While we did hear some things, the noise did not affect our sleep.

The room was nice, very clean. Of course, having a fridge and a microwave is always nice. The free wi-fi worked just fine for us. Breakfast is the morning was the standard HIExpress breakfast. The area is a little crowded, but we didn't run into any issues. It was nice that they had the flight times up on the screen in the hotel lobby.

This is not a five-star hotel, but is perfect for a place to sleep. The hotel was very clean and the staff we encountered were friendly. We will definitely stay here again when we are in the area.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bgupstateny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, June 19, 2014
Thank you for staying with us here at the Holiday Inn Express BWI-West. Glad to see that we were able to accommodate all of your lodging needs and that your stay was a pleasant one. We really appreciate your loyalty to our hotel and our brand. We also appreciate you taking the time to give us your comments and feedback as it helps us to provide our guest with the best customer service. Again we thank you for choosing our hotel and we look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fremont, Ohio
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed April 29, 2014 via mobile

We stayed here last weekend for a family event. While it was used pretty much as a place to shower and sleep only, they did a good job. The room was clean and contained a dorm sized fridge and microwave that came in handy for our sandwich stuff we had packed for our 7 hr drive over. The lobby had fresh fruit infused water which was so refreshing after the drive. The breakfast was excellent as well. They offered a small selection of eggs/sausage/biscuits and warm cinnamon rolls, it was all very good. It was our first time staying at a holiday inn express. I would stay with this brand again.

  • Stayed April 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank psalm1375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, June 2, 2014
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're that we were able to fulfill all of your lodging needs. We're sorry you didn't have the chance to enjoy some of our local attractions. Maybe on your next visit with us you will have the time to visit some of our great local attractions such as; Maryland Live Casino, Medevil Times, Arundel Mills Outlet Mall, Dave N Busters and more. At least you had the opportunity to enjoy our wonderful hot breakfast with our signature cinnamon rolls. We really appreciate you taking the time to give us your comments and feedback as it helps us to ensure great customer service for our guest. Thanks again for choosing our hotel and we look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fremont, Ohio
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed April 29, 2014

We checked into this hotel over the weekend to have a place to sleep during a family event. It was perfect for that. Everywhere we needed to be it was less than a 15 minute drive. There is a larger sized dorm room fridge and a microwave in each room. They serve infused water in the lobby at all times which after a 7 hour drive tastes so refreshing. The rooms were very clean. I didn't care for the pillows provided. I just couldn't get comfortable. Breakfast was excellent. It was not your typical bagels and cereal place. They had sausage biscuits and gravy as well as eggs. I had never stayed at a holiday in express before. If they are all like this I would stay here again.

  • Stayed April 2014
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank psalm1375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, May 15, 2014
Thank you for choosing the Holiday Inn Express BWI-West. We're glad we were able to accomodate all of your lodging needs, We hope your family events was a success and that your next visit with us you'll get the chance to enjoy some of our local attractions. We really appreciate you taking the time to give us your comments and feedback as it helps us to provide great customer service to our guest. Thanks again for choosing our hotel and we look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shippensburg, Pennsylvania
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 10, 2014

My family and I used the park and stay option.The shuttle service was great and the hotel and staff were great! Rooms were clean and the Dennys restaurant next door is a nice touch.Overall there's nothing truly bad to say about anything.If your flying out of B.W.I. this is the place to stay.Do the park and stay package it saves time and hassle.I would definitely stay here again.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Wes355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, April 11, 2014
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad we were able to accomodate all of your lodging needs. We hope you had a wonderful time on your vacation and maybe during your next visit with us you'll have the chance to visit some of our great local attractions as well. We really appreciate you taking the time to give us your comments and feedback as it helps us to provide our guest with the best customer service. Thanks again for choosing our hotel and we look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumberland, Rhode Island
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed April 7, 2014

We had a one night stay before an early morning flight. The room was nice and clean as well we had a good breakfast.

The front staff when we checked was really rude. We had to go back down to the front desk three times to initially into the room as the front desk clerk could not correctly get our keys to work. Each time the front desk staff yelled at us because they keys did not work. We were also not acknowledged as a IHG Rewards Platinum member which never happens at all the IHG hotels I stay at in a year.

The elevatosr are really slow and it takes a while for one to show up.

I will stay somewhere else next time.

Room Tip: Stay on a low floor so you do not have rely on the elevators.
See more room tips
  • Stayed April 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank ktpc2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, April 11, 2014
We sincerely apologize for all the inconvenience you've experienced during your stay at our hotel regarding the issues with your keys and the rudeness of the Guest Service Agent. We will definately forward your comments and feedback to the proper departments for review to ensure that this issue does not occur again. We will also like to apologize for not acknowledging your status as a IHG Rewards Platinum Member as we value your loyalty with the IHG Brand. If there anything we can do to make this matter right by you please contact us directly at the hotel at 410-684-3388. As always we thank you for staying with us here at the Holiday Inn Express BWI-West and we look forward to seeing you again during your future travels to make your next stay a great one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Hanover
0.8 mi away
Candlewood Suites Arundel Mills / BWI Airport
0.5 mi away
Hampton Inn and Suites Arundel Mills / Baltimore
1.8 mi away
The Hotel at Arundel Preserve
Show Prices
Show Prices
Show Prices
0.1 mi away
Hilton Garden Inn Baltimore/Arundel Mills
0.3 mi away
Fairfield Inn & Suites Arundel Mills BWI Airport
0.4 mi away
Aloft Arundel Mills
Aloft Arundel Mills
#5 of 15 in Hanover
4.0 of 5 stars 474 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Baltimore - BWI Airport West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Property: Holiday Inn Express Baltimore - BWI Airport West
Address: 7481 Ridge Rd, Hanover, MD 21076-3122
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Hanover
#5 Business Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Official Description (provided by the hotel):
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, IHG, Expedia, Orbitz, Hotels.com, Hotwire, Travelocity and Odigeo so you can book your Holiday Inn Express Baltimore - BWI Airport West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing