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“Great front desk staff and service”

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Holiday Inn Express Baltimore - BWI Airport West
Ranked #5 of 14 Hotels in Hanover
Certificate of Excellence
Reviewed January 6, 2014

We recently held a sales meeting for 50 people at the hotel, where they spent 2 nights.. The attendees commented on the friendliness and helpfulness of the staff at the front desk and the hotel shuttle drivers. We also use this hotel for our customers and they have commented that the hotel is great and the staff is very attentive. Our office is less than a mile from the hotel and this past Saturday we needed to get 9 people to BWI airport in early afternoon. Not only did the hotel shuttle driver pick them up on time, he stopped back at our office afterwards to see if anyone else needed a ride. Great service and very friendly staff!

  • Stayed: January 2014, traveled on business
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Thank Jane Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this reviewResponded March 11, 2014

We're glad that your business meeting was a success and that we were able to accomodate all of your lodging needs. We hope that we will be able to be of service to you in the future. Thank you so much for taking the time to give us your comments and feedback, we really appreciate it. Thanks again for choosing our hotel and we hope to see you again soon.

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191 - 197 of 270 reviews

Reviewed December 26, 2013

This hotel goes one better than the routine Holiday Inn Express brand hotel. We knew something was different the moment we walked into the lobby. As an IHG member we routinely receive a welcome package, (cookies and bottled water), upon checking in. However, this hotel did one better and you got to spin a "wheel of fortune". You could "win" snacks, drinks, or IHG member points. I enjoyed this much more than the normal welcome package. While checking in we were invited to the "manager's reception" taking place that evening. Staff and management were very professional and attentive to everyone's needs. The rooms were clean and the bed comfortable. The only downside to our stay was poor internet reception in our room.

  • Stayed: December 2013, traveled as a couple
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Thank We_have_seen_it_all
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this reviewResponded March 11, 2014

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad we were able to accomodate all of your lodging needs. I do apologize for poor internet service you received during your stay. We have definately reported this issue to the proper departure to be resolve. I'm glad you enjoyed the spinning of the wheel during check-in. A lot of our seem to enjoy the wheel as it makes your check-in process more fun and exciting especially our guest with children. We really appreciate you taking the time to give us your comments and feedback. Again we thank you for choosing the Holiday Inn Express BWI-West and we look forward to seeing you again during your furture travels.

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Reviewed December 13, 2013

I've stayed at many Holiday Inn Expresses around the country, and this one certainly fits the brand! Nice, contemporary look, good rates, and friendly staff. Rooms are comfortable, and it's one of the few BWI hotels with a restaurant in walking distance.

  • Stayed: March 2013, traveled solo
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Thank AlwaysSunnyInTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this reviewResponded February 24, 2014

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad we were able to accomodate all of your lodging needs. Hope you had the chance to visit some of our wonderful local attractions. We really appreciate you taking the time to give us your comments and feedback as it helps us to improve and provide our guest with the best customer sevice. Thanks again for choosing our hotel and we look forward to seeing you again during future travels.

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Reviewed December 9, 2013

We stayed here last minute to limit our morning commute to the airport and it was great. Beautiful hotel and the staff are great. They drove us to the airport which is minutes away and also let us park our car there for MUCH cheaper than the airport. Cost of the hotel was very affordable too and the room was great. Highly recommend.

  • Stayed: November 2013, traveled as a couple
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Thank Kallepoohbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this reviewResponded January 13, 2014

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad we were able to accomodate your loding needs during your stay with us. We hope the next time you'll be able to enjoy some of our great local attractions. We appreciate you taking the time to give us your comments and feedback; as it gives us the opportunity to provide our guest with great customer service. Thanks again for choosing our hotel; we look forward to seeing you again during your future travels.

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Reviewed December 8, 2013

My wife and I stayed here for our anniversary. When we booked our room online, we made a note of it under the "reason for stay". We were upgraded twice to the best room I've ever seen for free. Adam at the front desk was very nice. Also there is a shuttle that will take you to the mall/casino/airport for free 24/7. The free breakfast was nothing special, but there's also a Denny's right next door. Easily the best experience I've ever had. My wife and I will be coming back here next time in the Baltimore area.

  • Stayed: December 2013
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Thank Phil V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this reviewResponded January 13, 2014

We're so happy that you've had a great experience here at our hotel. We really appreciate you taking the time to give us your comments and feedback. We're very pleased that you chose us the Holiday Inn Express BWI-West to celebrate your anniversary. It was our pleasure to accomodate you on your special occassion. Just glad we were able to make you feel very welcomed and relaxed during your stay with us. Again, we here at the Holiday Inn Express BWI-West would like to say Happy Anniversary and we wish you many many more! We look forward to seeing you again during your future travels.

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Reviewed December 5, 2013

This hotel was a great choice! After a long road trip from ATL to Md, my family and I arrived at 2:30am and were welcomed with a great smile from MARLOW. She was extremely nice and very attentive! Complimentary breakfast was a plus... It was a very basic breakfast but better than nothing... What I really enjoyed was the location! It was literally 2 minutes away from Arundel Mills mall which had everything.. From David Buster's to Medieval times there was so much to do in this area! There is even a Casino connected to the mall. I won $30..lol... Anyway, I would recommend anyone with a family looking for family fun! Not far from DC and Not far from Baltimore!

  • Stayed: November 2013, traveled with family
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Thank p p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this reviewResponded January 13, 2014

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're really glad you enjoyed your stay and that we were able to accomodate all of your lodging needs. It's great to see that Marlo made you feel very welcomed when you arrived. I'm glad you had the chance to enjoy some of our local attractions and that you went home $30 richer lol! We really appreciate you taking the time to give us your comments and feedback. As always we thank you for choosing our hotel and we look forward to seeing you again during your future travels.

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Reviewed November 24, 2013

If we were to rate this hotel on appearance and staff, it would get 5 stars. But the reason we stay at a hotel is to get a good nights sleep and that was impossible with a bed that was hard as a rock.
We were plain uncomfortable and unable to get much sleep.

  • Stayed: May 2013, traveled on business
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Thank travelbugs1363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this reviewResponded December 10, 2013

Dear travelbugs1363,

Thank you for your feedback. We are pleased you liked our hotel and our staff. However, we regret the bed was not to your liking and apologize for any discomfort you may have experienced. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare

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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Rd, Hanover, MD 21076-3122
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Hanover
#4 Business Hotel in Hanover
Price Range: $100 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Official Description (provided by the hotel):
Holiday Inn Express BWI is happy to report that we have completed our first floor renovation! You will love the new look, as well as the above standard service our hotel has to offer. We also offer free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Leave your car with us! Try our park and fly package! ... more   less 
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

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