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“Awesome customer service, great location, comfy room and great breakfast!!!” 4 of 5 stars
Review of Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
Ranked #6 of 15 Hotels in Hanover
Certificate of Excellence
Colebrook, New Hampshire
Level Contributor
426 reviews
197 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
“Awesome customer service, great location, comfy room and great breakfast!!!”
4 of 5 stars Reviewed September 9, 2013 via mobile

I really enjoy Holiday Inn Express hotels... They are consistent, clean, newer then most standard Holiday Inn, courteous, and offer free breakfast!!!

I was warmly welcome and upgrade to a better room even if booked with Hotwire... I didn't feel like it was wrong using Hotwire and I even had the chance turning the wheel as a priority club member and got a free ice cream bar :-)

Very nice comfy room with high def TV, fridge, microwave, nice shower, great 2 beds... Internet was pretty slow but good enough for basic office needs...

Great fitness center with treadmills (2), elliptical, bike, rowing machine, power balls, dumbells, yoga balls, etc...

Very convenient business center with printer and very delightful staff...

  • Stayed September 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank benoitleblanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 14, 2013
Thank you for staying here with us here at the Holiday Inn Express BWI-West. We're really glad that we were able to accomodate all of your lodging needs. It is always a pleasure to provide our guest with the best customer service we possibly can. We would like to thank you for taking the time to give us your comments and feedback as it helps us to be more of a great service and better accomodate all our guests needs. Thank you again for choosing our hotel and we look forward to seeing you again during your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
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    21
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    5
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Deerfield Beach, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed September 7, 2013

I found very Good service, clean rooms, hotel is quite modern, and reasonable price, free Wi Fi ,close to the airport (3 minutes) relaxed atmosphere, Airport shuttle service is included (free of charge),Highly recommended

Room Tip: I slept on the 3rd floor i do not run any specific problem.
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jacobva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, September 9, 2013
We're glad you've had a great experience here at out hotel and that we were able to acomodate all of your lodging needs. We sincerely thank you for taking the time to give us your comments and feedback as it helps us to strive for our goal in providing the best customer service for our guest. Thank you for staying with us here at the Holiday Inn Express BWI-West. We look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 9, 2013

We stayed here while attending a friends wedding. Great place to come back to at night and really big rooms. Free parking onsite for our rental vehicle and the Outlet stores are only around the corner for shopping and food.
Basic breakfast was provided within the rate.
Would recommend the hotel is you are not looking for a luxury stay.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dPatel86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, September 9, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad you were able to enjoy some of the wonderful attractions in our area as well as enjoying your friends wedding. We hope to see you again during your future travels and that you'll get to see and enjoy some of the wonderful things that our location has to offer. Again thanks for choosing our hotel and we hope your next stay is a great one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita Falls, Texas
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 2, 2013

I had to fly out super early in the morning, so I chose this hotel to avoid a 5 am drive. Overall, it was clean, spacious, and comfortable. The front desk people were very friendly and helpful. Breakfast was wonderful - eggs, bacon, waffles, and fresh hot cinnamon rolls. That was a nice surprise!

Room Tip: I had a King-sized bed on the 5th floor. Very spacious room and bathroom and super quiet.
See more room tips
  • Stayed July 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank beckym36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, September 9, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad that you were able to relax and get some rest during your stay with us. We're also happy that you got to enjoy our nice hot breakfast in the morning before your flight. It was our pleasure to be able to accomodate all of your lodging needs. We would like to thank you for taking the time to give us your comments and feedback as it helps us to provide our guest with the best customer service. Thank you again for choosing our hotel and we look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed August 1, 2013 via mobile

I stayed there for a week on business. I am sensitive to smells and the entire 4th floor had an odd musty odor that permeated the hall and my room. Staff was friendly and the room was quiet. They lost my company credit card authorization so I had to use a personal credit card to pay even though the reservation was made on the company account. Location was great, close to the office and Arundel Mills mall. Overall a decent place to stay if you aren't sensitive to smells.

  • Stayed July 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Bacon001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, September 9, 2013
We sincerely apologize for all the inconvience you had to incounter during your stay with us regarding the odor on the 4th floor and the lost of your company credt card authorization. If there is anything that we can do to make this matter right by you please feel free to contact us directly at the hotel at 410-694-3388. We thank you for choosing the Holiday Inn Express BWI-West and we hope to see you again during your future travels. We hope to make your next stay with us a great one!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
165 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed July 31, 2013 via mobile

Stayed here the night before an early flight out of BWI. Check-in was a breeze, room was comfy and very clean, pool area was nice (didn't swim, but looked great!), and shuttle to the airport was efficient, driver very friendly! Staff gave us some great local dinner recommendations and answered all of our questions- very helpful and knowledgable. Breakfast was good- lots of "hot" options as well as cereal, fruit, etc. if in the area, we would def return to this location!

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cdh713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, September 9, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad you've had a great experience here at our hotel. It's our pleasure to provide you with the best customer service that we can. We're very happy to have been able to accomodate all of your lodging needs. Again we thank you for choosing our hotel and we look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
Level Contributor
115 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed July 5, 2013

We have stayed here twice, and will likely return. The staff is very friendly and the rooms nice and clean. A shout out to Ms. Atalaya who every time I passed through the lobby had a smile for me and everyone else that was around.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank flowerberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, July 9, 2013
Thanks for taking the time out to give us your comments and feedback. We really value your opinion as it helps us to provide our guest with the best customer service. We're glad that we were able to accomodate all of your lodging needs and that you've had wonderful experience here at our hotel. Thank you for choosing the Holiday Inn Express BWI-West. We look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Property: Holiday Inn Express Baltimore - BWI Airport West
Address: 7481 Ridge Rd, Hanover, MD 21076-3122
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Hanover
#5 Business Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Official Description (provided by the hotel):
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

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