Loved the hotel....really. Breakfast was good, loved the fresh fruit, and decent coffee. My problem started and "continued" with the $100.00 hold on my credit card for incidentals...My company had a pre authorized credit card to pay for my stay, I simply provided a personal credit card to cover amenities and incidentals. And thats where the Nightmare began!!! Instead of holding funds as previously discussed, they (holiday inn) "charged" me for every night on my personal card. Easy fix, right? Talk to management and everything should be fine?? How about i was charged not only once, not twice, THREE TIMES!! but to add insult to injury, they charged the full amount of my stay on my personal creditcard!!!!!!!!!! As I type this review right now, (having checked out a day prior) I'm still waiting for this hotel to correct the issue "they" created..... To be clear, I was refunded my funds the two previous times during my stay (incidentals $100.00 for 3 days at a time), but for the hotel to turn around and erroneously charge the wrong card!?!??! Simply unacceptable. Polite and friendly though they might be, untrained & unprofessional staff will ALWAYS leave patrons leaving feeling less than likely to ever return. Perhaps the Hampton up the street will have better trained staff....
- Official Description (provided by the hotel):
- Holiday Inn Express BWI is happy to report that we are currently in the process of completing a major renovation to our first floor. From the kitchen and breakfast area, to the front desk itself, you will find we have thought of all your comments about updating the property. Although it is not 100% complete, We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more less
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- Also Known As:
- Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
- Holiday Inn Hanover
- Hanover Holiday Inn