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“What a horrible night”
Review of The Prime Rib

The Prime Rib
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Ranked #24 of 113 Restaurants in Hanover
Cuisines: Steakhouse
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Reviewed March 13, 2013

Our party of seven experienced the most horrible night of dining last Sunday night. The service was non-exsistant (we waited 30 minutes for drinks and one person in our party waited 45 minutes for a diet Coke) and the food was so-so. A seven hundred dollar bill for seven for what? Horrible, horrible, horrible. Part of our decision to go to the Prime Rib was to use two one hundred dollar gift certificates that we received from friends. Well, at the end of the meal we were told that the Prime Rib at Casino Live would not honor the gift certificates from the Baltimore Prime Rib. Shame on the Prime Rib. I will never go to this restaurant and I will make sure that my experience is shared with others every chance I get.

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Thank HCKWoodine_MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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93 - 97 of 97 reviews

Reviewed March 2, 2013

We have been long time fans of The Prime Rib restaurants in Baltimore and Washington. Because the Arundel Mills location was more accessible for our party of 7, we decided to give it a go, despite some misgivings about its setting in a casino. While there were some positive aspects to our visit, overall we felt that this location in no way replicates the fine dining experiences we have had in the past. Although it was a slow Sunday evening, we waited more than 10 minutes at the host stand, first for someone to appear, and then for our table to be "readied." Note that the restaurant was nearly empty. The bar area was dark and very uninviting. There was loud piano music, which, fortunately, was softened by time we reached the dining area. The dining room itself is sleek and sophisticated. Our table was against the glass wall which separates the dining room from an attractively decorated outside deck. Unfortunately, because it was a cold night, our location became drafty. If you get cold easily, sit away from the windows. The website mentions that dress is business casual, yet there were a few tables with folks dressed in sweatshirts or football jerseys, which certainly detracted from the upscale image. Why post a dress code if you don't enforce it? Our waiter seemed pleasant enough, but overall, I cannot say that we received the service that the Prime Rib is noted for. Despite the fact that the restaurant never got very crowded, we waited an inordinate amount of time between each course--in all, our dinner last more than 3 hours and we were more than ready to leave by the time the check arrived. We ordered a number of appetizers for the table to share, and like the rest of the meal, they received mixed reviews. The crabcake, crab Imperial, and oysters were very good, but the clams casino, one of our favorites which we order every time at The Prime Rib was an outright disaster, which we should have sent back to the kitchen. Basically it was a tired, old clam covered with a piece of meat which tasted suspiciously like pepperoni. Really? Our entrees were likewise a very mixed bag. The rack of lamb, filets, and two of the prime rib dishes were perfectly cooked and very good. Two of the other prime ribs were way overcooked, even though the waiter discussed with us how "medium rare" and "medium" were cooked at the restaurant. Certainly, the meat should not have been mainly gray. Back to the kitchen went those two pieces. One came back properly cooked. The other--well, let's just say that it appeared that the kitchen cut off a portion from an uncooked roast, threw it under the broiler (it was browned on both sides) and left it fairly raw in the center. When we questioned the waiter, he and another server mumbled something about the kitchen being out of medium rare prime rib (what?!?). They then took a photograph of one of the perfectly cooked entrees so they could show the chef what the diner wanted. (Not making this up, believe me.) A switch was made to a ribeye steak, which, when it finally arrived, long after the rest of us had finished dinner, was perfectly cooked and delicious. The side dishes were pretty good, especially the creamed spinach, fries cooked in duck fat and onion rings. The portions are large and meant for sharing, so everyone got to try some of everything. The bread selection was a nondescript roll, good while hot, but which turned hard and stale when cold. No refills on the bread were ever offered. Despite the fact that I mentioned that we were celebrating 3 birthdays at the time we made reservations, and again to the waiter when we were seated and again when we ordered dessert (even pointing out the celebrants), the promised birthday candles were not placed on the desserts. Not a huge deal, of course, but symptomatic of the lack of attention to detail that we experienced here. All in all, our experience was a disappointing one, especially considering that our check was almost $800. This restaurant has a lot of fine tuning to do before it comes up to the quality of the other locations, but it won't be practicing on us.

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6  Thank ReneeWashingtonDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2013

Although it sits within the noisy Maryland Live Casino just outside Baltimore, you wouldn't know it once inside the restaurant. Why? Because all you hear is the jazz trio and the chatter around you in a very upscale setting. You walk into a bar area, where you are taken to the main dining room (the traditional, elegant black and gold motif). Be warned, the crowd here isn't the typical PR crowd of suits discussing business deals and the political affairs of the day. Many are gamblers boisterously discussing their casino experiences. But the food is still very good, especially the prime rib and "mashed potatoes" (to die for); and after all, isn't this what counts? The food service is good, but not as good as the service in the more traditional PR establishments. However, the maître d is one of the best (he comes from very upscale restaurants in Washington, DC) and if it hadn't been as crowded, I suspect the food service would have been better. All in all, if you're looking for the best restaurant around the Anne Arundel Mills Mall area (Hanover, MD), this is it by far.

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3  Thank WDC2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

We came here for dinner after a disappointing afternoon at the adjacent slots emporium. This restaurant is a nice alternative to going to downtown Baltimore. The seating is more spacious than the somewhat claustrophobic downtown location. There was a nice bass/piano jazz combo in the lounge. The seating was comfortable and our server Jody was knowledgable. We started off with oysters on the half shell, a special grilled oysters with crab, and Greenberg potato skins. The raw oysters were of medium size and succulent. Served with cocktail and mignon (?) sauce. Really nice! The oysters with crab were good but the crab really did nothing for them except justify a higher price. ($20) The Greenberg potato skins, a specialty from years ago, were as good as always, which is to say good but not great. The special surf and turf had a large lobster tail paired with a 6-8 oz. filet mignon. For $70. Nice! The special bone-in, dry aged, prime NY Strip was fantastic. The imperial crab was not as good as I remember. The French fries in duck fat were superb, as was the creamed spinach. Jody helped us with wine, which was not as expensive as you might think, with a nice bottle of Chardonay for $55. Hey, this place is expensive. Really expensive. And you may not appreciate the casual dress code if you are attending to a special occasion. But if you want really high quality food prepared without a lot of fuss and sized in large amounts served in a grand style, then this place will fit the bill. If you just want a steak, go to the nearby Longhorn or grill it yourself at home. But you won't get the duck fat fried French fries or the nice surroundings.

Thank Knotoncall2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2013

EXCELLENT food!
We arrived without a reservation, so there were no tables available in the dining room for our party of four. However, there was plenty of room in the bar area, which was still very nice. We were serenaded by piano and base music during our entire meal, which our 3-yr-old grandson enjoyed very much.
The smaller menu in the bar area still provided some wonderful choices. My husband and daughter had the filet mignon and I had the flounder, while our grandson had the house salad (split with me) and an order of the fries cooked in duck fat. We also had the seared tuna and potato skins as appetizers. Everything was VERY good. Our grandson ate most of his salad but barely made a dent in the large order of fries before he was full. He enjoyed every bite.
This is a high-end restaurant, so the prices are a bit high but well worth it. There is a reasonable dress code which allows jeans and tasteful T-shirts (no vulgar or distasteful sayings, torn or dirty clothes allowed), and no 'over-sized' pants. This is a great place for a romantic dinner (maybe for Valentine's Day?).

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Thank rmesoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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