My family and I stayed here 1 night over a weekend in September 2012. The double queen bed with sleeper sofa room was very nice as one would expect however, there was a stale smell in the air and the air conditioner unit leaked after being turned off. We put towels down to catch the water and reported it to the front desk. We were told the maintenence person had gone home for the night and we were offered another room if we wanted it. Housekeeping came in to set up a room freshener and to look at where the AC was leaking. After an hour the room smelled better and we returned the air freshener.
It's the level of caring and sincere concern displayed during all of this that prompted me to write this review. My family and I truly felt comfortable and welcome here and everyone involved worked hard to satisfy our needs. I think everyone should know that this is a good choice of hotel.
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- Also Known As:
- Hampton Inn And Suites Arundel Mills / Baltimore Hotel Hanover
- Hampton Inn Hanover
- Hanover Hampton Inn