First the hotel is extremely clean. However hotel rooms were not ready at 3:00 check in time which was a little frustrating. Also there is not one single microwave in the entire building. Very disappointing since we had leftovers from dinner but no where to warm them up. Also the hotel regulates the temperature in the room so it was chilly in the rooms in the evening. We needed a portable heater we brought from home to heat the room (and ourselves) so we could sleep. Maintenance even changed the filter for us but it did not make a difference. The radio/iPod docking station did not work but maintenance was very quick to bring us a new one. The pool itself is not heated although the room that the pool is in was heated. The pool water was cold. The staff was nice and helpful. The food at Grillfire was good. We contacted the company that handles the in room spa on two occasions but never even received a return phone call. We also asked if the hotel had DVD players for the rooms and they do not. I cannot say we will ever stay here again. Too bad because it really is a clean hotel at a nice location. :-(
- Official Description (provided by the hotel):
- Designed to be the premier meeting and event destination between Baltimore and Washington, DC. The height of modern luxury, with the features that make hosting a first-rate gathering second nature. THE SPACE9, 200 total square feet of flexible meeting space. Grand ballroom/banquet room for up to 300 guests. Outdoor terrace. Additional breakout rooms/boardroom, LEED Silver designed. THE TECHNOLOGY: Complimentary high-speed Internet throughout the hotel and meeting space, State-of-the-art audiovisual equipment and business center. THE LOCATION: Close to Fort Meade/NSA and Arundel Mills Mall. Convenient to Thurgood Marshall BWI Airport, Easy access to Baltimore, Annapolis and Washington, DC Complimentary shuttle service to BWI airport. THE ACCOMMODATIONS: Full-service hotel with spacious, luxurious guest rooms. Full-service restaurant and bar on-site. Indoor pool and fitness center. Complimentary parking. 150 rooms with an executive floor. ... more less
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