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“A gem in Maryland” 5 of 5 stars
Review of The Hotel at Arundel Preserve

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The Hotel at Arundel Preserve
Ranked #1 of 15 Hotels in Hanover
Certificate of Excellence
Portland, Oregon
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“A gem in Maryland”
5 of 5 stars Reviewed July 16, 2013

This hotel truly stands out as unique in Maryland. Everything about it is great. Rooms are spacious, well kept, and seem to have very good sound insulation. Not sure if all rooms are the same, but ours had a couch, fridge, nice waterfall shower, and really comfortable bed. The room had a master light control switch, which was great both for turning on/off all the lights, but also because there seemed to be an insane number of light configurations in the room and hunting them all down was tough.
We were able to get a pack and play was clean (surprising how many hotels don't clean them).
The staff is extremely accommodating and helpful. We've stayed here a number of times and have never had a bad experience.

Room Tip: The corner rooms have the best views.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank skajjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, July 31, 2013
Thank you so much for taking the time to write us about your experience and for sharing it with other travelers. Your detailed description of the hotel and area amenities is very much appreciated and will help first time visitors get an idea of how beautiful our hotel is.

Please come back and see us again and again.

Sincerely,

Jeff Makhlouf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

582 reviews from our community

Traveler rating
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    130
    24
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Bel Air
1 review
5 of 5 stars Reviewed July 15, 2013

My husband and I were celebrating a night out, without our children. We chose this hotel because we wanted to be close to Casino Live and Arundel Mills Mall, and because we didn't want to stay in a "chain" hotel. We were completely happy with the hotel and restaurant (which we had both dinner and breakfast at). It's beautifully designed, has friendly staff and very clean. We stayed on the 7th floor and would do it again. We were amazed that you had free drinks and snacks in the lounge and free breakfast vouchers...it's rare to find these days!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, July 31, 2013
Thank you so much for taking the time to write us about your experience and for sharing it with other travelers. Your detailed description of the hotel and area amenities is very much appreciated and will help first time visitors get an idea of how beautiful our hotel is.

Please come back and see us again and again.

Sincerely,

Jeff Makhlouf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Brunswick, New Jersey
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 15, 2013

Everything was great; check in was easy, the rooms were clean every day, and the staff were wonderful. If you can, try the bagel place at the corner as you're driving in; it has very good coffee, and fantastic breakfast options. Distance-wise, it's about 15 - 20 minutes away from most of the places people would normally visit, like Baltimore Harbor and Ellicott City.

A little bit awkward to work out on the first floor because 3/4ths of the walls are glass windows. I personally do not like being watched as I work out, but the equipment was clean and had a good diversity of machines, so if I go early enough in the it's not so bad.

Even with that, I would still rate this as a high-quality hotel as far as customer service and room quality.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank T0ph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, July 31, 2013
Thank you so much for taking the time to write us about your experience and for sharing it with other travelers. Your detailed description of the hotel and area amenities is very much appreciated and will help first time visitors get an idea of how beautiful our hotel is.

Please come back and see us again and again.

Sincerely,

Jeff Makhlouf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maryland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2013

I reserved 2 rooms for this past weekend for in-laws visiting from out of town, I had a lot of requests for the front desk staff and they were so helpful, I would especially like to thank Xavia, Anith and one other front desk staff member, a woman who's name I did not get, for helping us in a most friendly and professional manner. And since one of my requests required a manager to assist. I would also like to thank Patrick, the operations manager on duty for his efficient and courteous help! We saw the rooms and they were beautiful, and we visited with my in-laws at the hotel and ate with them in the beautiful Grillfire restaurant. Everything was perfect and all staff were great. if you have out of town visitors and want to treat them to a nice stay, here is the place to put them up. They were very happy and so were we. Thanks!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank christinak40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, July 31, 2013
Thank you so much for taking the time to write us about your experience and for sharing it with other travelers. Your detailed description of the hotel and area amenities is very much appreciated and will help first time visitors get an idea of how beautiful our hotel is.

Please come back and see us again and again.

Sincerely,

Jeff Makhlouf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed July 13, 2013

We booked this hotel after reading the great reviews on Trip Advisor. I must say, we were NOT disappointed. We arrived from a long overseas flight and called the shuttle at midnight. They quickly arrived to take our several bags to the hotel. The hotel is conveniently located about 5-10 minutes from the BWI airport. The hotel staff was extremely friendly and since we were arriving after midnight, we were offered a one hour extension on our check-out without us asking. That never happens! The room was nicely decorated with a contemporary them and very clean. Also, the hotel is set back slightly from the road, and we found it very quiet. The beds were comfortable and the sheets/bedding were very high quality. For breakfast, we ate at the Grillfire (on site restaurant). The blueberry/lemon pancakes were great. Also, my son enjoyed the Crab Cakes eggs benedict. I can't say enough about this hotel...we will stay again when traveling to the Baltimore area of out of BWI!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PennyJo1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, July 31, 2013
Thank you so much for taking the time to write us about your experience and for sharing it with other travelers. Your detailed description of the hotel and area amenities is very much appreciated and will help first time visitors get an idea of how beautiful our hotel is.

Please come back and see us again and again.

Sincerely,

Jeff Makhlouf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 10, 2013

This hotel is a great bargain.The room design was very modern and comfortable. The front desk is staffed around the clock and offered directions, tips on where to eat, sold stamps and mailed my post cards. They were very helpful. The fire alarm went off twice during the night. The irritating and extremely LOUD alarm made an ear piercing noise. The fire trucks and police arrived very promptly but thankfully there was no fire. The hotel's location was just a short drive away from restaurants, stores and a casino.The bathroom was very large and nicely designed. A door separated the facilities from the shower and sink. The hotel has a large common area, a welcoming fireplace, a pool, gym and a small store where items may be purchased. The breakfast was overpriced and the pancakes were not good at all. I would stay at this hotel again - I just would not order the breakfast!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Candie72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, July 12, 2013
Thank you for this very well written review that explains about the area, the hotel and services. I truly appreciate the fact you took time out of your busy schedule to write about us.
I am sharing your comments about the pancakes with the restaurant staff so they can investigate.
Please come back and visit us very soon.

Sincerely,

Jeff Makhlouf

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 10, 2013

This hotel is located close the airport and several highways for easy and quick access to the Maryland/ DC area. It's also within a 2 minute drive of several shops and restaurants, yet quietly tucked away in a semi-secluded area. The rooms have contemporary decor, and the bathroom is clean, very roomy and well lit. I stayed in an executive king room, which seemed small and awkwardly arranged, but it was clean and comfortable. My visit coincided with a very busy weekend (several weddings and family reunions) at the hotel, and the front desk staff seemed a bit curt and less than warm.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank DesertSojournerAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, July 12, 2013
Thank you so much for your comments about our hotel and for also taking the time to write a review. I am glad to know that you enjoyed your stay and that you were able to take advantage of what's around the hotel. I am also in receipt of your comments about the front desk staff. We take your opinion very seriously. I forwarded your comments to the front office team who will look into it momentarily.

Please come back and see us very soon!

Sincerely,

Jeff Makhlouf, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel at Arundel Preserve

Property: The Hotel at Arundel Preserve
Address: 7795 Arundel Mills Blvd, Hanover, MD 21076-1995
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 15 Hotels in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Hotel at Arundel Preserve 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
Designed to be the premier meeting and event destination between Baltimore and Washington, DC. The height of modern luxury, with the features that make hosting a first-rate gathering second nature. THE SPACE9, 200 total square feet of flexible meeting space. Grand ballroom/banquet room for up to 300 guests. Outdoor terrace. Additional breakout rooms/boardroom, LEED Silver designed. THE TECHNOLOGY: Complimentary high-speed Internet throughout the hotel and meeting space, State-of-the-art audiovisual equipment and business center. THE LOCATION: Close to Fort Meade/NSA and Arundel Mills Mall. Convenient to Thurgood Marshall BWI Airport, Easy access to Baltimore, Annapolis and Washington, DC Complimentary shuttle service to BWI airport. THE ACCOMMODATIONS: Full-service hotel with spacious, luxurious guest rooms. Full-service restaurant and bar on-site. Indoor pool and fitness center. Complimentary parking. 150 rooms with an executive floor. ... more   less 
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