It's a new hotel and was told it opened about a month ago. Everything looks great. I still see paint and concrete buckets in the parking structure to remind me they're still putting the final touches on it. I didn't mind it at all.
The staff was great... Tim the shuttle driver and Ashley at the front desk... and everyone else that helped me out was very friendly and accommodating.
The wireless/WiFi in room had issues. Lobby wifi had no problems. Since the first hour of checking in and up until the 3rd or 4th day I was still having issues with this. They tried to get their contracted IT guys to work on it but they were "located" in Tennessee and they were "working on it". This was the only issue that brought down the rating. From my experience in IT support, I had determined that it was not my computer. Same issues connecting to iPads/iPhones and laptop. I was dependent on that due to work.
My suggestion to the hotel is to get a "Do Not Disturb" sign or have a sign for not requiring housekeeping service.
- Official Description (provided by the hotel):
- Designed to be the premier meeting and event destination between Baltimore and Washington, DC. The height of modern luxury, with the features that make hosting a first-rate gathering second nature. THE SPACE9, 200 total square feet of flexible meeting space. Grand ballroom/banquet room for up to 300 guests. Outdoor terrace. Additional breakout rooms/boardroom, LEED Silver designed. THE TECHNOLOGY: Complimentary high-speed Internet throughout the hotel and meeting space, State-of-the-art audiovisual equipment and business center. THE LOCATION: Close to Fort Meade/NSA and Arundel Mills Mall. Convenient to Thurgood Marshall BWI Airport, Easy access to Baltimore, Annapolis and Washington, DC Complimentary shuttle service to BWI airport. THE ACCOMMODATIONS: Full-service hotel with spacious, luxurious guest rooms. Full-service restaurant and bar on-site. Indoor pool and fitness center. Complimentary parking. 150 rooms with an executive floor. ... more less
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