It's been almost 9 months since our stay at the Homewood Suites in Arundel Mills but I wanted to leave this review and a note of thanks to Michael and all the folks that helped us during a very difficult time. Our stay at the hotel was over a one week period during which we were spending most of our time in the NICU at John's Hopkins attending to our newborn son. He passed away at the end of that week. Michael and the folks at Homewood Suites were so caring and kind during that week...they left flowers for us in our room and gifts for our other children. Michael also arranged a very generous discount for us on the three rooms we were staying in during that week. The employees at the hotel were always very accommodating to us and always very sensitive to our situation. Bottom line....these are good people. In a time when we were hurting as a family these folks went the extra mile for us and showed us a great deal of kindness. I think that is very commendable and I think we could use more of that kind of personal, human connection in customer service these days.
- Official Description (provided by the hotel):
- Experience one of the best all-suite Hanover MD hotels - The Homewood Suites by Hilton® Baltimore - Arundel Mills offers luxuriously appointed suites and modern hotel amenities to complement its great Baltimore area location. Conveniently located just minutes from BWI Thurgood Marshall Airport and Arundel Mills Mall this hotel near Baltimore is perfect for leisure or extended stay Baltimore travelers. For your convenience shuttle service to the airport and local businesses is available upon request. ... more less
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- Also Known As:
- Homewood Suites By Hilton Baltimore-Arundel Mills Hotel Hanover
- Homewood Suites Hanover