This property has SO much potential, yet still a long way to go. Had seen previous reviews so was cautiously optimistic that I would have a pleasant stay...UNfortunately -- not so much. Let's start with the good: convenient location to mall, gas, restaurants, and grocery; modern design, spacious rooms, great ammenities, a very "hip" hotel. The rooms were laid out well and clean, plenty of outlets and connections, great having kitchen with large fridge, micro, dishwasher, 2-burner stove. Bed was comfortable. Bathroom was excellent with walk-in shower/dual-head. Towels and TP were both very good. Service was decent upon checkin, but I was still able to get rate $20 less than walk-up, and I don't appreciate having to haggle. Breakfast was plentiful, but average. Fitness room was more than adequate. Hotel is about 3.5 miles from BWI airport, and about 10 miles from downtown Baltimore. Request ice bags from front desk, no ice machine.
Now for the BAD -- What a way to ruin a nice stay...Saturday night, and the staff/security had no crowd control. Noise from guests started at 10:00pm and lasted past 2am, despite TWO calls to the front desk. At one point the inside noise died, just to be replaced but louder noise from the ouside courtyard. No common courtesy, and it's tough to hold the property responsible, BUT, they are.
Might consider one more stay here just because of the location and great rooms, but I will have to be enticed by a great rate, and only a weekDay stay. Hotel is adjacent to Aloft, and shares shuttle services and a common courtyard.
- Official Description (provided by the hotel):
- Element is Starwood's premiere extended stay hotel brand. Element Arundel Mills is located next to Arundel Mills Mall, minutes from BWI Airport & just a short drive into Baltimore and Washington DC. ... more less
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- Also Known As:
- Element By Westin Arundel Mills Hotel Hanover
- Element Hotel Arundel Mills