Liked the hotel, but the next day I saw two charges to my debit card... One for the normal 50 dollars hold and another for 152 dollars (my original booking was handled through Expedia and paid in full prior to check in). When I called to inquire, the young man who answered the phone had terrible trouble figuring out when I had even stayed there, although I had checked out less than 24 hours before. When he did figure it out, he could not explain the reason for the charge, said it was an error, and told me I would be refunded in a week or so. He said he didn't think I would be paid interest on the 200 dollar loan I was making to the hotel FROM MY CHECKING ACCOUNT. Nice place to stay, but dubious accounting practices. Traveler beware!
- Official Description (provided by the hotel):
- Element is Starwood's premiere extended stay hotel brand. Element Arundel Mills is located next to Arundel Mills Mall, minutes from BWI Airport & just a short drive into Baltimore and Washington DC. ... more less
- Reservation Options:
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- Also Known As:
- Element By Westin Arundel Mills Hotel Hanover
- Element Hotel Arundel Mills