Experience was good minus a couple of things.
Shuttle pickup from BWI was horrible. I ended up waiting an hour plus for them to turn up despite being told that the shuttle was on a schedule of twice an hour. Spoke to a very rude and abrupt lady at reception - no name. Was met at checkin by Jayquin who gave me 2000 Starwood Points & a couple of beers to placate me for having had to stand outside BWI for an hour.
Internet in room performed horribly. Staff tried their best to remedy & have subsequently spoken to GM (3 months associated with property) and they are looking into it. As this feature was misadverised they gave me 1 night free. Staff seem willing to help as much as they are able to do so but there does seem to be a little confusion about doing what it takes to ensure guests are taken care of.
This hotel is well located to shops (Arundel Mills) and they do not appear to mind taking you to.from the MARC/AMTRAK station as well as the Light Rail station near the BWI airport. The rooms are comfortable & clean. The laundry worked fine although the dispensing machine was broken.
They had no food service (I use the word food generously) on weekends despite having a guy there with a chef looking outfit on. Spoke to the new property manager; Jayquin who was less than 2 weeks on the job and she concurred that having staff there that was serving no purpose was silly and that it would be remedied.
If they can fix the Internet then I will go back purely based on location.
- Official Description (provided by the hotel):
- The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more less
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- Also Known As:
- Aloft Arundel Mills Hotel Hanover
- Aloft Hotel Arundel Mills