I'm SPG Platinum and love the Aloft brand. I've stayed at nearly 10 different properties and this one ranks near the bottom.
Checked in and given a room with a leaky air conditioner. Puddle on the carpet. Got another room and when they reprinted the doors, they didn't prop them open to dry, so the edges were wet. Nice to get paint on you durin check in.
Staff remedied the situation, but the hipster front desk guy didn't seem sincere about the issues.
There's a laundry so you can wash clothes on long trips. Parking is free and doesn't have lobby parties like the Aloft BWI.
- Official Description (provided by the hotel):
- The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more less
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- Also Known As:
- Aloft Arundel Mills Hotel Hanover
- Aloft Hotel Arundel Mills