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“Long overdue compliment” 4 of 5 stars
Review of Aloft Arundel Mills

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Aloft Arundel Mills
Ranked #5 of 15 Hotels in Hanover
GreenLeadersSilver level
maryland
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Long overdue compliment”
4 of 5 stars Reviewed July 7, 2013

Stayed at Aloft near Arundel Mills Mall a couple of years ago while we were having work done on our house. Not only is it convenient to the mall and many restaurants, but it was convenient for us to get kids to school and us to work while we had to be out of our house. Very modern decor. Clean, neat. There was a problem with the seal on the window while we were there and we had to change rooms as a result of a leak during a very heavy rain storm. The corner rooms are especially nice because they are a bit bigger. I would probably recommend this more for business travelers during the week, as that tended to be the clientele there, but the weekend produced more families. There is large house party/greatroom atmosphere in the lobby. Lots of comfy couches and tables near a fireplace. Small bar, billiards table, computer area. Outdoor courtyard space, as well. Pool had very limited hours during the day. The kids were disappointed they didn't get to swim as much as they had hoped right after school. Good grab and go food. Everyone there was extremely friendly. I wish I could remember all names. One front desk member we encountered was terrible, but she was there only one time during our week-long stay. Everyone else went out of their way to make sure our stay was enjoyable. Vera took care of us like we were her own family. I believe it was Dave that came to my rescue when my car didn't start one morning. When my daughter left her charger behind in our original room, after we moved to a room without the leaking window, housekeeping went above and beyond to search for it and return it to her. Would definitely stay here again if we have to be out of our home, but still be close to home. Oh, although we did not need it, they had an airport shuttle also.

Room Tip: Rooms at corner of building are larger.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank aeriemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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481 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Any
English first
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 7, 2013

We arrived at the hotel after making reservations the previous day; when we got there they did not have the room we reserved and they made accommodations with another hotel next door. This was after standing around for like 15 minutes; the person in the lobby also took my license and credit card, then left to go into a different room and left both items UNATTENDED,

  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank colelc1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, July 16, 2013
Dear colelc1975,
We apologize for the check in experience you had at our hotel. In situations when we are sold out, we relocate our guests to stay at our sister property next door. Please know that you can always contact me personally at pahmed@ltdhospitality.com in the future should your travel plans ever take you back to Hanover.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
79 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed June 25, 2013 via mobile

Picked this hotel due to location to everything + closeness to downtown Baltimore. Aloft was across the street from Arundel Mills mall which contained the Maryland live casino and several chain restaurants and a Wal-Mart. Oh also a Safeway grocery store and a few banks were over there. The staff was excellent and I met the manager ..all staff were very personable and always greeted me when I arrived or went out for the day. The bathroom had a walk in shower with shampoo and soap dispensers in the shower. Decent sized flat screen tv, comfy bed, fridge and iron in the room. Hotel had a bar and pool table..when I arrived they were shooting a photo shoot in the lobby area. Pretty trendy hotel, younger guests and their sister hotel The Element was next door and there was also an outdoor patio in between the hotels. Great stay!

  • Stayed June 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TERESSA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed June 22, 2013

well, i was expecting the rooms to be terrible based on my first impression, front staff more interested in gossiping amongst themselves then customer service, blaring techno music and drunk people partying in the lobby. Suprisingly quiet rooms, comfy bed -- ok ish room, but each day snotty staff, it was scraingly consistent! Great location for what we needed, nice running area to get out, would likely hit one of the more reputable brands if back in the area again

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Kamala69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, June 27, 2013
Dear Kamala69,
Thank you for taking the time to comment about you recent stay at Aloft. Great customer service is very important to us and we sincerely apologize that we failed to meet your expectations. Please contact me at pahmed@ltdhospitality.com to discuss your experience further. We hope you'll give us another chance should your travel plans bring you back to Hanover. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 10, 2013

Hip hotel right by mall, grocer, and food! Staff was great to work with especially Tony. It was just my daughter and I so the room was great and my daughter loved how "fashionable" it was. They do have a shuttle which was wonderful! Will stay at an Aloft hotel again.

Stayed June 2013, traveled with family
Helpful?
Thank Ashley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, June 12, 2013
Dear Ashley A,
We really appreciate your comments, thanks for sharing! We're delighted that you and your daughter enjoyed your experience at Aloft - even noting our "fashionable" decor. We'll be sure to share your comments with Tony! We hope you'll come back to see us when you're next in Hanover.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san francisco
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed June 5, 2013

Want to see a hotel that has everything going for it, except the apathetic staff? Welcome to Aurndel mills.

Call the front desk staff -- no power to make decisions, no phone numbers for managers, no clue how to call the corporate office and they run the entire hotel with no management until 2PM. Leave a message for a manager. Who cares? they won't call.

Stay at the element next door -- far better experience.

I will NEVER stay at this hotel again.

Room Tip: Walls are paper thin -- request a location at the end of the halls
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  • Stayed June 2013, traveled on business
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank a11424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, June 26, 2013
Dear a11424,
We are so sorry that you did not enjoy your experience at our hotel. Great customer service is very important to us and we would like to make this experience up to you. Please contact me at pahmed@ltdhospitality.com to discuss your stay further. We sincerely hope the rest of your visit in Hanover was a good one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
D.C.
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 29, 2013

Great hotel and part of the Starwood family! However, if there are available rooms next door at Element, stay there. This holds particularly true if you are traveling with others in your party.

Everything about Aloft is wonderful (rooms, beds, service, lobby amenities) except one: The bathroom is separated by a sliding wood "pocket" door from the bedroom area. The door does not lock, nor does it seal at the top, bottom and sides like a typical bathroom door would. This can lead to some *ahem* interesting situations, unless you are by yourself in the room.

I have stayed at different Alofts by myself, with my father-in-law and with my wife. I would only stay at one again if it was (a) the only option available or (b) I was traveling alone. Again, they are GREAT hotels for traveling alone!

Also, this location, much like Element next door has a complimentary shuttle to Arundel Mills Mall and Maryland Live! Casino.

Room Tip: If you are traveling with others, stay next door at Element. If you are traveling alone, this is the...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank cvwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aloft Arundel Mills

Property: Aloft Arundel Mills
Address: 7520 Teague Rd, Hanover, MD 21076-1200
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Arundel Mills 3*
Number of rooms: 42
Official Description (provided by the hotel):
The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more   less 
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Also Known As:
Aloft Arundel Mills Hotel Hanover
Aloft Hotel Arundel Mills

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