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“Suspect & Unproffesional”

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Aloft Arundel Mills
Ranked #6 of 14 Hotels in Hanover
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 7, 2013

We arrived at the hotel after making reservations the previous day; when we got there they did not have the room we reserved and they made accommodations with another hotel next door. This was after standing around for like 15 minutes; the person in the lobby also took my license and credit card, then left to go into a different room and left both items UNATTENDED,

  • Stayed: July 2013, traveled with family
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1  Thank colelc1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this reviewResponded July 16, 2013

Dear colelc1975,
We apologize for the check in experience you had at our hotel. In situations when we are sold out, we relocate our guests to stay at our sister property next door. Please know that you can always contact me personally at pahmed@ltdhospitality.com in the future should your travel plans ever take you back to Hanover.

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354 - 360 of 526 reviews

Reviewed June 25, 2013 via mobile

Picked this hotel due to location to everything + closeness to downtown Baltimore. Aloft was across the street from Arundel Mills mall which contained the Maryland live casino and several chain restaurants and a Wal-Mart. Oh also a Safeway grocery store and a few banks were over there. The staff was excellent and I met the manager ..all staff were very personable and always greeted me when I arrived or went out for the day. The bathroom had a walk in shower with shampoo and soap dispensers in the shower. Decent sized flat screen tv, comfy bed, fridge and iron in the room. Hotel had a bar and pool table..when I arrived they were shooting a photo shoot in the lobby area. Pretty trendy hotel, younger guests and their sister hotel The Element was next door and there was also an outdoor patio in between the hotels. Great stay!

  • Stayed: June 2013
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Thank TERESSA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2013

well, i was expecting the rooms to be terrible based on my first impression, front staff more interested in gossiping amongst themselves then customer service, blaring techno music and drunk people partying in the lobby. Suprisingly quiet rooms, comfy bed -- ok ish room, but each day snotty staff, it was scraingly consistent! Great location for what we needed, nice running area to get out, would likely hit one of the more reputable brands if back in the area again

  • Stayed: June 2013, traveled on business
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1  Thank Kamala69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this reviewResponded June 27, 2013

Dear Kamala69,
Thank you for taking the time to comment about you recent stay at Aloft. Great customer service is very important to us and we sincerely apologize that we failed to meet your expectations. Please contact me at pahmed@ltdhospitality.com to discuss your experience further. We hope you'll give us another chance should your travel plans bring you back to Hanover. Take care!

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Reviewed June 10, 2013

Hip hotel right by mall, grocer, and food! Staff was great to work with especially Tony. It was just my daughter and I so the room was great and my daughter loved how "fashionable" it was. They do have a shuttle which was wonderful! Will stay at an Aloft hotel again.

Stayed: June 2013, traveled with family
Thank Ashley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this reviewResponded June 12, 2013

Dear Ashley A,
We really appreciate your comments, thanks for sharing! We're delighted that you and your daughter enjoyed your experience at Aloft - even noting our "fashionable" decor. We'll be sure to share your comments with Tony! We hope you'll come back to see us when you're next in Hanover.

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Reviewed June 5, 2013

Want to see a hotel that has everything going for it, except the apathetic staff? Welcome to Aurndel mills.

Call the front desk staff -- no power to make decisions, no phone numbers for managers, no clue how to call the corporate office and they run the entire hotel with no management until 2PM. Leave a message for a manager. Who cares? they won't call.

Stay at the element next door -- far better experience.

I will NEVER stay at this hotel again.

Room Tip: Walls are paper thin -- request a location at the end of the halls
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  • Stayed: June 2013, traveled on business
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1  Thank a11424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this reviewResponded June 26, 2013

Dear a11424,
We are so sorry that you did not enjoy your experience at our hotel. Great customer service is very important to us and we would like to make this experience up to you. Please contact me at pahmed@ltdhospitality.com to discuss your stay further. We sincerely hope the rest of your visit in Hanover was a good one.

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Reviewed May 29, 2013

Great hotel and part of the Starwood family! However, if there are available rooms next door at Element, stay there. This holds particularly true if you are traveling with others in your party.

Everything about Aloft is wonderful (rooms, beds, service, lobby amenities) except one: The bathroom is separated by a sliding wood "pocket" door from the bedroom area. The door does not lock, nor does it seal at the top, bottom and sides like a typical bathroom door would. This can lead to some *ahem* interesting situations, unless you are by yourself in the room.

I have stayed at different Alofts by myself, with my father-in-law and with my wife. I would only stay at one again if it was (a) the only option available or (b) I was traveling alone. Again, they are GREAT hotels for traveling alone!

Also, this location, much like Element next door has a complimentary shuttle to Arundel Mills Mall and Maryland Live! Casino.

Room Tip: If you are traveling with others, stay next door at Element. If you are traveling alone, this is the...
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  • Stayed: April 2013, traveled as a couple
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1  Thank cvwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2013

If you are looking for a reasonable rate & decent rooms---this works just fine. If you are looking for plush accommodations---no. The hallways needed sweeping and the furniture in the lobby seemed a bit "tired". The bar in the lobby made a FABULOUS Cosmopolitan and the service at check in was very good. Anyone working the front desk during the entire weekend was very helpful and polite.

Stayed: May 2013, traveled with family
Thank Pesmith929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this reviewResponded May 24, 2013

Dear Pesmith929,
Thank you for taking the time to comment about your recent stay at Aloft Arundel Mills. We are delighted that you enjoyed our service and w xyz bar during your stay. We hope you'll come back to see us - and enjoy our Cosmopolitan - on your next trip to Hanover.

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Additional Information about Aloft Arundel Mills

Address: 7520 Teague Rd, Hanover, MD 21076-1200
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Hanover
Price Range: $104 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Arundel Mills 3*
Number of rooms: 142
Official Description (provided by the hotel):
Aloft Arundel Mills is just around the corner from Maryland Live! Casino, Arundel Mills Mall, and a short drive to Baltimore-Washington International Airport and Fort Meade. Our upbeat vibe is a fresh, forward-thinking alternative perfect for tech savvy and social travelers. This design hotel boasts an on-site lounge and an indoor heated pool. It is located 6 miles from Baltimore Washington International Airport and has free Wi-Fi access. Each contemporary room at the Aloft Arundel Mills features a 42-inch flat-screen TV and an iPod dock. They are decorated in bright blue accent colors, wood furnishings, and have large windows. Enjoy cocktails at the full-service W XYZ Bar or grab a snack from the on-site convenience store, Re:Fuel. Relax on the rooftop sun terrace or work out in the 24-hour fitness center at the Arundel Mills Aloft Hotel. A games room with billiards is available for guest entertainment. Arundel Mills Mall is just 10 minutes’ walk from the hotel. Baltimore city center is 14 miles away. ... more   less 
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Also Known As:
Aloft Arundel Mills Hotel Hanover
Aloft Hotel Arundel Mills

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