New Years Eve 2012
The good -
excellent indoor pool
cool lounge room for both adults and kids
free and fast wi-fi
despite the negative reviews others wrote, our room was very clean!
The bad -
customer service needs to be worked on. my kids didn't get the cool kids stuff that is promised on the website. If the company is promoting a kid-friendly hotel, then the staff should be kid-friendly. The asian lady at the front desk last night was disgustingly rude when I asked her about it. And gave attitude when I asked her for our breakfast vouchers. She rolled her eyes and was very unprofessional.
Luckily the morning staff during check out was nicer than her!
Overall, it was a nice overnight stay!
- Official Description (provided by the hotel):
- Aloft Arundel Mills is just around the corner from Maryland Live! Casino, Arundel Mills Mall, and a short drive to Baltimore-Washington International Airport and Fort Meade. Our upbeat vibe is a fresh, forward-thinking alternative perfect for tech savvy and social travelers. This design hotel boasts an on-site lounge and an indoor heated pool. It is located 6 miles from Baltimore Washington International Airport and has free Wi-Fi access. Each contemporary room at the Aloft Arundel Mills features a 42-inch flat-screen TV and an iPod dock. They are decorated in bright blue accent colors, wood furnishings, and have large windows. Enjoy cocktails at the full-service W XYZ Bar or grab a snack from the on-site convenience store, Re:Fuel. Relax on the rooftop sun terrace or work out in the 24-hour fitness center at the Arundel Mills Aloft Hotel. A games room with billiards is available for guest entertainment. Arundel Mills Mall is just 10 minutes’ walk from the hotel. Baltimore city center is 14 miles away. ... more less
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- Also Known As:
- Aloft Arundel Mills Hotel Hanover
- Aloft Hotel Arundel Mills