New Years Eve 2012
The good -
excellent indoor pool
cool lounge room for both adults and kids
free and fast wi-fi
despite the negative reviews others wrote, our room was very clean!
The bad -
customer service needs to be worked on. my kids didn't get the cool kids stuff that is promised on the website. If the company is promoting a kid-friendly hotel, then the staff should be kid-friendly. The asian lady at the front desk last night was disgustingly rude when I asked her about it. And gave attitude when I asked her for our breakfast vouchers. She rolled her eyes and was very unprofessional.
Luckily the morning staff during check out was nicer than her!
Overall, it was a nice overnight stay!
- Official Description (provided by the hotel):
- The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more less
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- Also Known As:
- Aloft Arundel Mills Hotel Hanover
- Aloft Hotel Arundel Mills