I've been staying at the aloft in Hanover, MD for the last two or three years. At first, the hotel was hip and fun. The rooms had an industrial urban feel. The lobby/bar area was nicely furnished with trendy designs and colors. The staff was upbeat and friendly. Notice everything was past tense.
I stayed there on December 19th. I was supposed to stay there until the 22nd, but the room and experience was so bad, I called SPG and changed my reservation to another hotel (Sheraton Columbia Town Center...which I do recommend). The room at the aloft was cold and dirty. The one wall looked as if someone threw dog poop on the wall and it had been left there to dry and stain the wall. The shades were difficult to use. The bed was lumpy and pillows were too skimpy to provide any support. The shower gel was leaking from the dispenser. I couldn't get the heating comfortable in the room...far too cold. And the TV would unexpectedly turn off. The lobby/bar furniture was really showing excessive wear. The staff was still friendly, but seemed either powerless or uneducated as to the hotel or amenities.
With the new casino across the street, this hotel could be packed and vibrant. Instead, it looks to me like they have given up trying.
I do have to praise the shuttle driver working the morning/day shift.
I won't be staying at this aloft anymore. I'll give the aloft BWI another try before giving up on the brand entirely.
- Official Description (provided by the hotel):
- The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more less
- Reservation Options:
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- Also Known As:
- Aloft Arundel Mills Hotel Hanover
- Aloft Hotel Arundel Mills