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Reviewed February 27, 2011

I admit it, when I was looking for a Baltimore-area hotel, I found the aloft compelling for it's "attitude" and style. We're in our early 30s and this was a quick one-night trip, and the aloft's youngish atmosphere seemed appealing. I was excited by the media centers in the rooms that would let me play my iPod through the TV and "leave my chargers at home." Luckily, I didn't do that, because it didn't work. The sign in the room said the front desk would provide the cables, but when asked they just said "we don't do that."

The room itself was modern and fun - too fun. The sliding door that divided the toilet and shower from the sink area didn't actually close all the way, leaving a little window to whomever was on the john. No thanks. The sleek black-painted walls were dinged up and chipped, and the dance music in the elevator was a bit too much for me at 5 am.

The two-queen room was cramped, and the only seating was one desk chair, save for an awkwardly placed bench under the TV. This left two of us eating on the bed, which I found less than ideal.

The indoor pool had been a big selling point, but it's limited hours meant I never got to use it. I tried at 9pm on a Saturday, but it was full of children - because they don't tell you they share the pool with the more family-oriented hotel next door. The next morning it didn't open until 10 am, leaving little time before checkout.

The only other complaint I had was finding toiletries from the previous guest in the room upon arrival - sure, hidden behind the complimentary copies of Spin magazine, but still dismaying.

  • Stayed: February 2011, traveled as a couple
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Thank RW24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dstrayer, General Manager at Aloft Arundel Mills, responded to this reviewResponded March 1, 2011

Thank you for choosing to stay with us. I am so sorry to hear that we didn’t meet your expectations of the hotel. We sincerely apologize for the inconveniences that you experienced during your stay. Rest assured that I have followed up with the appropriate managers and departments and that corrective action will be taken immediately. Your business and patronage is very important to us. We count on your continued goodwill to keep us in business. We take pride in delivering exceptional guest service. I am disappointed to learn that we fell short in this case. I hope that your negative experience will not sour you on our hotel, and that you will consider us for your future stays when next you visit the area.

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Reviewed February 17, 2011

I have stayed at this Aloft as well as the Aloft right next to the airport in Linthicum. Both of these properties met and exceeded my expectations of comfort, value and cleanliness. I travel to Baltimore every 2-3 weeks for work, so it's nice to find a clean property that is convenient, close to everything I need and close to a place to grab some food and some entertainment. The rooms are smaller, but how much do you need for a few days? The value was fantastic, approx 100/night or a little less. Big windows, large HDTV on the wall, comfy beds, modern decor. I even enjoy the bar in the lobby. Didn't necessarily like my windows opening up directly on the Element hotel, but that's only a small problem. Very much like this hotel. Lastly, the fitness center was actually really good, not just for a hotel, but the equipment was new and top of the line.

  • Stayed: December 2010, traveled on business
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Thank tikisdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dstrayer, General Manager at Aloft Arundel Mills, responded to this reviewResponded February 18, 2011

Thank you for choosing to stay with the Aloft Arundel Mills. We appreciate you writing a review about your recent experience and stay with us. As you know, we are very convenient to many things with a complimentary shuttle that takes you within a five mile radius of the hotel including BWI Airport and Arundel Mills Mall. I am glad to hear that you have utilized and enjoyed the w xyz bar and lounge along with re:charge (fitness center) for some exercise and appreciate the condition that they are in. May we suggest that when you are making your reservation and checking in, you might want to request an exterior room so that your view is not of our backyard and the Element Hotel. We look forward to welcoming you back when your business travel brings you back to the Hanover area!

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Reviewed February 13, 2011

We were 'assigned' this hotel through a HotWire deal and got a GREAT price for our stay. This was the first time we have stayed in an Aloft hotel, and my finance and I were impressed! Their style is like no other, which is what we liked the most! Very modern!

They had a lobby with a cute bar, pool table and lounge spots, an indoor pool and gym and a cute breakfast/lunch area for eating. I have seen complaints on here about them having no food, but at our stay they offered made to order omelets, breakfast sandwiches, waffles, muffins, fruits, cereals and much more for breakfast and they only charge for the hot food, all cold food (yogurts, muffins, fruits, etc.) were free! The also had wraps and sandwiches listed for lunchtime.

We had a king room. It was very spacious and clean. We definitely appreciated the style that is NOTHING like all of the other hotels out there. The only thing I could complain about is that we could hear the people in the room next door -- AND their music :oP.

The hotel is right across from one of the biggest shopping centers I have probably ever seen (Arundel Mills). We had dinner at Medieval Times, which was right in the plaza, and it was great!

  • Stayed: February 2011, traveled as a couple
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Thank Roseygrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dstrayer, General Manager at Aloft Arundel Mills, responded to this reviewResponded February 15, 2011

Thank you and we appreciate you writing a review about our property. We are glad to hear that you and your fiancé found the hotel to meet and exceed your expectations! We apologize for the inconvenience of the music and people in the room next to you. Now that you have experienced everything that Aloft has to offer, we hope that you come back to us on your own! We look forward to welcoming you back when you are in the area again!

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Reviewed January 22, 2011

After I had booked my stay at ALOFT (a great price for the night I needed the room), I read many poor reviews of the hotel and needless to say I was a little wary of my stay and wasn't sure what to expect. Upon arriving, I was greated by Monica who was pleasant and helpful. There was one little problem with my booking, but Monica was apologetic and helped me solve the issue. The hotel has a great modern and chic atmosphere. It is clean and well kept. I stayed in a king sized room and I must say the decor was a wonderful change from the drab places I normally stay. The bed was incredibly comfortable and the bathroom was clean (the two biggest things I look for when staying at a hotel). The drinks at the bar were comparable to the other places in the area and the bartender was friendly. Playing pool and hanging out in the lounge was a great way to wind down. The following day, check out was simple and the front desk staff member (Vera) was chatty, friendly and helpful. The breakfast area was clean and the food was decent (better than you can expect). My colleague had a made-to-order omelet and said it was well made and the staff member working in the kitchen was friendly and helpful! Overall, I have nothing to complain about. You get a lot for the price you pay and I plan on using ALOFT for future stays. Thank you!

  • Stayed: January 2011, traveled on business
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1  Thank kcophotography
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dstrayer, General Manager at Aloft Arundel Mills, responded to this reviewResponded January 24, 2011

Thank you and we appreciate your honesty about your pre-arrival thoughts and you sharing your experience with us. I am glad to hear that you had a great stay with us and were pleasantly surprised and enjoyed your experience with Aloft Hotels! Thank for the great feedback of our housekeeping, front desk associates and our food and beverage service as well. We look forward to welcoming you back to Aloft when you are in the area!

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Reviewed December 4, 2010

Experience was good minus a couple of things.

Shuttle pickup from BWI was horrible. I ended up waiting an hour plus for them to turn up despite being told that the shuttle was on a schedule of twice an hour. Spoke to a very rude and abrupt lady at reception - no name. Was met at checkin by Jayquin who gave me 2000 Starwood Points & a couple of beers to placate me for having had to stand outside BWI for an hour.

Internet in room performed horribly. Staff tried their best to remedy & have subsequently spoken to GM (3 months associated with property) and they are looking into it. As this feature was misadverised they gave me 1 night free. Staff seem willing to help as much as they are able to do so but there does seem to be a little confusion about doing what it takes to ensure guests are taken care of.

This hotel is well located to shops (Arundel Mills) and they do not appear to mind taking you to.from the MARC/AMTRAK station as well as the Light Rail station near the BWI airport. The rooms are comfortable & clean. The laundry worked fine although the dispensing machine was broken.

They had no food service (I use the word food generously) on weekends despite having a guy there with a chef looking outfit on. Spoke to the new property manager; Jayquin who was less than 2 weeks on the job and she concurred that having staff there that was serving no purpose was silly and that it would be remedied.

If they can fix the Internet then I will go back purely based on location.

  • Stayed: November 2010, traveled solo
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Thank Drew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dstrayer, General Manager at Aloft Arundel Mills, responded to this reviewResponded December 6, 2010

Thank you for taking time to review our hotel and our services that you recently experienced. It is reviews like yours that open our eyes to the service that our guests experience. We apologize for the technical internet problems and shuttle service that you experienced. We express regret for the inconvenience in our re:fuel area for the food service. We always appreciate feedback and we look forward to your return!

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