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“Superb stay and excellent service.”
Review of Live! Lofts

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Live! Lofts
Ranked #4 of 14 Hotels in Hanover
Hanover, Maryland
1 review
“Superb stay and excellent service.”
Reviewed December 16, 2010

I stay at many hotels, and this one is by far the best in Hanover, MD. The service is excellent and the staff is always willing to help with a smile. That means a lot for us that travel a lot. I would recommend them to anyone.

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank emyers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H13, General Manager at Live! Lofts, responded to this review, December 20, 2010
On behalf of the staff at the Hilton Garden Inn, Baltimore / Arundel Mills I would like to thank you for taking time from your busy schedule to write such lovely comments on our behalf. I will be sure to share your comments with our team. It is comments such as yours that lets them know their hard work and dedication does not go unnoticed and is appreciated. We look forward to your next visit to the Arundel Mills area and hope you have a wonderful Holiday.

Warm Regards,

Dorothy Paez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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999 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
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English first
Toledo, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 23, 2010

Stayed more than one night. Had to ask for Housekeeping multiple times via phone and in-person. Completion occured after 6pm. Breakfast was included according to check-in staff, $10 according to one staff member, free according to another and $7 according to yet another staffer. A question about tv channel lineup Required An Engineer (!) who never materialized. The next day upon checkout, the front desk staffer cheekily said Here's The Engineer! It's a new, nice facility but the staffing needs major work. Delays, frustration and ineptitude reign.

  • Stayed November 2010
    • Value
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Helpful?
1 Thank woodward99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, PA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 24, 2010

I stayed at this hotel for one night and could not have been more pleased. Despite what others said, the hotel was clean, especially my room. I forgot a hair dryer at home and had no problem borrowing one. Housekeeping brought it to my room pronto.

I ate a light breakfast the next morning and the staff was prompt, polite and accomodating.

It's in a great location - very close to the MD DOT office building and BWI. Also, very close to the Arundel Mills mall.

A good deal for the price. Definitely consider staying here!

  • Stayed August 2010, traveled on business
    • Value
    • Location
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Helpful?
Thank IndyJasper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
Reviewed July 27, 2010

The picture says it all: DIRT! Had "breakfast" here with the family which was average (runny eggs, warm milk) the bathroom was gross "DIRT" the front desk was overwhelmed when we checked in (get some more help, one person cant check in ten people!) tried to use pool but it closes at 9:00?!! gym was good except they play really loud soul music, had to crank ipod upto 10... overall spend your money somewhere else!

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
Thank johnny_rambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawgfan
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 22, 2010

I must say I was very disappointed in my stay at the Homewood Suites Arundel Mills. The room I was assigned reeked of smoke. Also, the bathroom smelled like a locker room, disgusting. When I asked to change rooms, I was told they were all full. They claimed the room was non-smoking, but if definitely had been heavily smoked in. I had to stay in that room for 4 weeks (I was on an extended business trip). I finally got them to change out the shower curtain, which at least helped the bathroom a little.
Overall, the staff were not particularly friendly or helpful either. The front desk was pretty inept and could not do even the smallest task without the help of a manager. The only positive was the free dinner was great. Also, it is in a very good location, quick access to the mall and the airport. If I was paying $70 a night, this hotel would be fine, but definitely not worth anywhere near $150 per night.

  • Stayed June 2010, traveled on business
    • Value
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Helpful?
Thank Dawgfan22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ft. Meade
1 review
Reviewed July 17, 2010

Was here about two weeks ago before my housing was ready and noticed the horrific status of the stars and stripes. Mentioned it to front desk and they said vlad would square it away and that they had some bad storms. Cool.

Came back today to pick up a buddy in my unit for the o's game and saw they still haven't fixed it! There are tons of us guys in uniform that they stay here and they can't even get Old Glory right? I wouldn't stay here again ever!

  • Stayed July 2010, traveled on business
    • Value
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Helpful?
Thank army-road-dog-51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWS-Arundel-Mills-GM, General Manager at Live! Lofts, responded to this review, July 26, 2010
Thank you for bringing this to our attention. As you know, our hotel caters to many government and military travelers and it is certainly not our intention to show disrespect to Old Glory by displaying a worn, tattered flag on our property. We have replace the flag and sent the old one to our local VFW for proper disposal. Thank you again for your feedback.

Bradford Clark
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
646 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 595 helpful votes
Reviewed July 7, 2010

This new hotel situated adjacent to BWI Airport and a half mile down the road from now gigantic Arundel Mills shopping mall, is a great value. 6 floors of spacious nicely decorated clean rooms with a sprawling lobby, business center, indoor pool and restaurant/grill make this place a comfort. The staff is friendly and you cannot beat the cheap prices. I would recommend this place to anyone flying out of BWI or visiting Arundel Mills. Great value!

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lip89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Live! Lofts

Property: Live! Lofts
Address: 7491A Ridge Rd, Hanover, MD 21076-3122 (Formerly Hilton Garden Inn / Homewood Suites)
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hanover
#7 Business Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Live! Lofts 3*
Number of rooms: 250
Official Description (provided by the hotel):
Live it up at Live! Lofts. One of the premier hotel locales in the BWI (Baltimore, Washington) Corridor located in Hanover, Maryland. Just minutes from Live! Casino, this 250-room hotel, which includes 100 suites, indulges you with free wi-fi, a heated pool and jet spa, laundry and dry cleaning service, and so much more. Get revved up at the fully-equipped fitness center, then after a day of gaming, shopping or business meetings, linger over custom cocktails in The Lounge. Let the chefs at The Grill whip up breakfast or dinner or enjoy room service in your room or suite. The complimentary services offered at the Business Center let you take care of business around-the-clock. If you drive, you’ll appreciate the free parking or take advantage of the no-cost shuttle with service to and from Live! Casino, Arundel Mills Mall, the BWI Airport and Amtrak. ... more   less 
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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