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Review of Live! Lofts

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Live! Lofts
Ranked #4 of 14 Hotels in Hanover
Martinsburg, West Virginia
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Hotel has changed...”
Reviewed July 21, 2013

Good place to stay if you are heading to 'Live' at Arundle Mills. Noise from late night partyers will keep you awake at night. Beds are broken. Staff informed me of this during checkout. Hopefully they will repair them before you get there for your stay.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank BLM59292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Live! Lofts, responded to this review, August 7, 2013
Good Day BLM59292,

Please accept my sincere apologize for any inconveniences experienced during your stay.

I spoke with our Director of Facilities regarding your feedback and found our self adjusting mattresses have a time delay which may seem broken however it’s actually supposed to operate that way.

The system we use is noiseless and takes around 5-10 minutes to adjust. Once the mattress is set to your desired comfort level you will look forward to a quite, uninterrupted night of rest.

BLM59292, I greatly appreciate your feedback and allowing me the opportunity to follow up on your recent stay.


Thank you,
Waitman V
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1,008 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
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English first
Earth
Level 6 Contributor
81 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed July 20, 2013

Clean room and everything is perfect working order.

Hotel offers shuttle service and is close to the offsite rental car lot

Both wired and wireless internet – wired was 1.99 Mbps download and 0.94 Mbps upload.

Desk has (4) outlets. Two on the wall and two as part of the desktop lamp. A+ for this!

My only disappoint is the heater / air con is next to the desk and air blows directly on you while working at desk. Not possible to adjust the vents. A very poor room design in this regard.

Pavilion Pantry lacked any Coca-Cola sodas which is unusual for a HGI

Not well signed from the road, if you drive by, take your next right and go around the block

Room Tip: I placed the ironing board against the heater / air con to deflect the air and allow me to work at t...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StarTraveler88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Live! Lofts, responded to this review, August 7, 2013
Stafftraveler88,

Thank you for your positive review of our hotel.

Our Housekeeping department takes pride in providing our guests with a clean room and in working order. Our Hotel shuttle service is available for guests 24 hours a day traveling within a 5 mile radius of the hotel.

I spoke with our Director of Food & Beverage regarding Coca-Cola products available in the Pavilion Pantry and based on your feedback we will consistently provide Coke, Sprite, Diet and Cherry Coke for our guests.

Kind Regards
Waitman V.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 18, 2013

We drove from West Palm Beach, Florida and arrived at the hotel at 3 am. When we got there we couldn't get our room right away because, the system was not allowing them to check in anyone at that time. I thought after such a long drive, that was a major inconvenience. It took us 30 minutes to get the room, but we did get the adjoining units. The overall cleanliness of the hotel is good. I had a problem with an elevator that seemed to need cleaning in the corners. It apparently was not cleaned for the 3 of the 6 nights we were there.

The pool opens at 4 pm and closes at 9 pm weekdays. With 4 kids, that it simply a ridiculous rule. Those rules should be changed. The breakfast was made to order, and was simply awesome everyday. The chef was on point with whatever was requested of him. The rooms were spacious, and had the amenities we needed. Housekeeping never came while we were there...have no idea why....we had to keep asking for a change of towels each day. We found that to be strange, but we worked with it anyway.

Our main reason for staying at that hotel was to be close enough to DC to experience DC it's entirety. One week was not enough,but we enjoyed our vacation there anyway,and would go back to Hilton Garden Inn Baltimore/Arundel Mills again.

Stayed July 2013, traveled with family
Helpful?
Thank Yaadcritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Live! Lofts, responded to this review, August 7, 2013
Yaddcritic,

Thank you for choosing our hotel during your trip to D.C. This morning I reviewed your positive comments regarding breakfast, the room cleanliness and our Chef to the hotel Leadership team. I also forwarded your comments to our pool contractor to see if increasing our week day pool hours would be an option moving forward.

Yaddcritic, I am glad that you choose The Hilton Garden Inn, Arundel Mills and look forward to your return.

Kind Regards,

Waitman
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Barstow, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 18, 2013

Very good location, a good variety of restaurants in direct area all within a block of the hotel. The staff was very polite, quick and very helpful with all requests. Everything was well kept and clean.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Joshua E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Live! Lofts, responded to this review, July 22, 2013
Joshua E,

I’m glad your stay was enjoyably from an amenities, cleanliness and staff service experience.

Thank you,

Waitman
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Spotsylvania
1 review
Reviewed July 18, 2013

We needed a location that was close to Arundel Mills Mall because we had a reservation for Medieval Times. The hotel offers free shuttle service, but if you want to drive it is less than a mile away. The hotel and our room was clean. We had a lovely stay. The only drawback was the Check In/Check Out process was slow.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Geneva D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Live! Lofts, responded to this review, August 7, 2013
Geneva D,

I hope you had a amazing time at Medieval Times, located at the Arundel Mills Mall and for allowing our hotel the opportunity to assist during your trip to the area.

As part of our "going green" initiative at the Hilton Garden Inn we now E-mail all of our guests receipts upon departure which makes the check-out process a smooth departure.
We are always looking for ways to increase the arrival experience while maintaining our focus on providing each guest with a memorable arrival experience and look forward to showing you our changes.

Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Towson, Maryland
Level 3 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 17, 2013

The Hilton Garden Inn Arundel Mills is an excellent property. The hotel is beautifully decorated, clean and organized and has a friendly, efficient staff. They provide shuttle service which is a huge plus for the area, however they should add additional shuttles on the weekend or when they have large groups. Breakfast is cooked to order and was absolutely delicious and the staff couldn't be any nicer. I also like the complimentary tea and coffee in the lobby. The rooms were very nice, clean and quiet.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kdmspecial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Live! Lofts, responded to this review, August 7, 2013
Kdmspecial,

Thank you for the wonderful feedback regarding you recent stay. Our staff is dedicated and committed to ensuring our guests have a memorable experience with our property.

I have forwarded your recognition of the Housekeeping, Front Desk and Restaurant to the Director of Operations to review with the members of our team.

I am also very excited to announce that we purchased a third hotel shuttle to assist all of our guests traveling within a 5 mile radius of our hotel.

We look forward to your return and providing you with the same if not better service than you received this trip.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hanover, United States
1 review
Reviewed July 15, 2013

I was not satisified with the hotel. There were no curtains on the windows and the light from outside kept us awake. And what happened to the tubs? My room only had a shower and i was hoping to have a tub so soak an injury. The air conditioning system remained ice cold or completely OFF. There was no regulating the temperature.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Richard R R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Live! Lofts, responded to this review, July 16, 2013
Richard R,

Thank you for providing feedback regarding your stay. This afternoon I partnered with our Director of Maintenance regarding your concerns. We have resolved the issue with both the air conditioning and curtains. After inspecting several rooms it seems only one was impacted and for that I personally apologize.

Richard, its our goal to ensure each of our guests are 100% satisfied each stay. The next time your travels bring you to the Arundel Mills area please contact me directly as I would like to personally ensure you have an exceptional experience at The Homewood Suites, Arundel Mills.

Thank you,

Waitman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Live! Lofts

Property: Live! Lofts
Address: 7491A Ridge Rd, Hanover, MD 21076-3122 (Formerly Hilton Garden Inn / Homewood Suites)
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hanover
#7 Business Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Live! Lofts 3*
Number of rooms: 250
Official Description (provided by the hotel):
Live it up at Live! Lofts. One of the premier hotel locales in the BWI (Baltimore, Washington) Corridor located in Hanover, Maryland. Just minutes from Live! Casino, this 250-room hotel, which includes 100 suites, indulges you with free wi-fi, a heated pool and jet spa, laundry and dry cleaning service, and so much more. Get revved up at the fully-equipped fitness center, then after a day of gaming, shopping or business meetings, linger over custom cocktails in The Lounge. Let the chefs at The Grill whip up breakfast or dinner or enjoy room service in your room or suite. The complimentary services offered at the Business Center let you take care of business around-the-clock. If you drive, you’ll appreciate the free parking or take advantage of the no-cost shuttle with service to and from Live! Casino, Arundel Mills Mall, the BWI Airport and Amtrak. ... more   less 
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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