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Live! Lofts
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Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of $131/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Reviews (1,055)
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All reviewshilton garden innarundel millstwo bedroom suiterental car facilityfront desk staffwould stay here againbwi airportgreat place to staycomplimentary breakfastindoor poolminute drivevery nice hotelnice stayshuttle servicebusiness centerlive casinobaltimore area
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Reviewed July 20, 2013

Clean room and everything is perfect working order.

Hotel offers shuttle service and is close to the offsite rental car lot

Both wired and wireless internet – wired was 1.99 Mbps download and 0.94 Mbps upload.

Desk has (4) outlets. Two on the wall and two as part of the desktop lamp. A+ for this!

My only disappoint is the heater / air con is next to the desk and air blows directly on you while working at desk. Not possible to adjust the vents. A very poor room design in this regard.

Pavilion Pantry lacked any Coca-Cola sodas which is unusual for a HGI

Not well signed from the road, if you drive by, take your next right and go around the block

Room Tip: I placed the ironing board against the heater / air con to deflect the air and allow me to work at the desk without air blowing directly on me.
  • Stayed: July 2013, traveled on business
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Thank StarTraveler88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Live! Lofts, responded to this reviewResponded August 7, 2013

Stafftraveler88,

Thank you for your positive review of our hotel.

Our Housekeeping department takes pride in providing our guests with a clean room and in working order. Our Hotel shuttle service is available for guests 24 hours a day traveling within a 5 mile radius of the hotel.

I spoke with our Director of Food & Beverage regarding Coca-Cola products available in the Pavilion Pantry and based on your feedback we will consistently provide Coke, Sprite, Diet and Cherry Coke for our guests.

Kind Regards
Waitman V.

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Reviewed July 18, 2013

We drove from West Palm Beach, Florida and arrived at the hotel at 3 am. When we got there we couldn't get our room right away because, the system was not allowing them to check in anyone at that time. I thought after such a long drive, that was a major inconvenience. It took us 30 minutes to get the room, but we did get the adjoining units. The overall cleanliness of the hotel is good. I had a problem with an elevator that seemed to need cleaning in the corners. It apparently was not cleaned for the 3 of the 6 nights we were there.

The pool opens at 4 pm and closes at 9 pm weekdays. With 4 kids, that it simply a ridiculous rule. Those rules should be changed. The breakfast was made to order, and was simply awesome everyday. The chef was on point with whatever was requested of him. The rooms were spacious, and had the amenities we needed. Housekeeping never came while we were there...have no idea why....we had to keep asking for a change of towels each day. We found that to be strange, but we worked with it anyway.

Our main reason for staying at that hotel was to be close enough to DC to experience DC it's entirety. One week was not enough,but we enjoyed our vacation there anyway,and would go back to Hilton Garden Inn Baltimore/Arundel Mills again.

Stayed: July 2013, traveled with family
Thank Yaadcritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Live! Lofts, responded to this reviewResponded August 7, 2013

Yaddcritic,

Thank you for choosing our hotel during your trip to D.C. This morning I reviewed your positive comments regarding breakfast, the room cleanliness and our Chef to the hotel Leadership team. I also forwarded your comments to our pool contractor to see if increasing our week day pool hours would be an option moving forward.

Yaddcritic, I am glad that you choose The Hilton Garden Inn, Arundel Mills and look forward to your return.

Kind Regards,

Waitman

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Reviewed July 18, 2013

Very good location, a good variety of restaurants in direct area all within a block of the hotel. The staff was very polite, quick and very helpful with all requests. Everything was well kept and clean.

  • Stayed: July 2013, traveled on business
    • Value
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Joshua E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Live! Lofts, responded to this reviewResponded July 22, 2013

Joshua E,

I’m glad your stay was enjoyably from an amenities, cleanliness and staff service experience.

Thank you,

Waitman

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Reviewed July 18, 2013

We needed a location that was close to Arundel Mills Mall because we had a reservation for Medieval Times. The hotel offers free shuttle service, but if you want to drive it is less than a mile away. The hotel and our room was clean. We had a lovely stay. The only drawback was the Check In/Check Out process was slow.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Geneva D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Live! Lofts, responded to this reviewResponded August 7, 2013

Geneva D,

I hope you had a amazing time at Medieval Times, located at the Arundel Mills Mall and for allowing our hotel the opportunity to assist during your trip to the area.

As part of our "going green" initiative at the Hilton Garden Inn we now E-mail all of our guests receipts upon departure which makes the check-out process a smooth departure.
We are always looking for ways to increase the arrival experience while maintaining our focus on providing each guest with a memorable arrival experience and look forward to showing you our changes.

Thank you,

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Reviewed July 17, 2013

The Hilton Garden Inn Arundel Mills is an excellent property. The hotel is beautifully decorated, clean and organized and has a friendly, efficient staff. They provide shuttle service which is a huge plus for the area, however they should add additional shuttles on the weekend or when they have large groups. Breakfast is cooked to order and was absolutely delicious and the staff couldn't be any nicer. I also like the complimentary tea and coffee in the lobby. The rooms were very nice, clean and quiet.

  • Stayed: July 2013, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Kdmspecial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Live! Lofts, responded to this reviewResponded August 7, 2013

Kdmspecial,

Thank you for the wonderful feedback regarding you recent stay. Our staff is dedicated and committed to ensuring our guests have a memorable experience with our property.

I have forwarded your recognition of the Housekeeping, Front Desk and Restaurant to the Director of Operations to review with the members of our team.

I am also very excited to announce that we purchased a third hotel shuttle to assist all of our guests traveling within a 5 mile radius of our hotel.

We look forward to your return and providing you with the same if not better service than you received this trip.

Thank you,

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