The girl at check OUT was wonderful. Very kind and not rude at all like the girl at check in. She go her manager and our stay was comped. We had issues from the min we walked in the door. We only booked the hotel for the pool and it was closed which no one had ever mentioned a closing time. The beds were rock hard and the softness selector did nothing. The room smelled musty. When we told our concern to the girl who checked us in she could care less. Had it not been 1am we would have packed and left. We slept but not comfortably on the horrible beds and when check out told the sweet girl in the morning who fixed the issue. Knowing the beds are horribly hard and the pool closes in the evening we would not choose this hotel again.
- Official Description (provided by the hotel):
- Live it up at Live! Lofts. One of the premier hotel locales in the BWI (Baltimore, Washington) Corridor located in Hanover, Maryland. Just minutes from Live! Casino, this 250-room hotel, which includes 100 suites, indulges you with free wi-fi, a heated pool and jet spa, laundry and dry cleaning service, and so much more. Get revved up at the fully-equipped fitness center, then after a day of gaming, shopping or business meetings, linger over custom cocktails in The Lounge. Let the chefs at The Grill whip up breakfast or dinner or enjoy room service in your room or suite. The complimentary services offered at the Business Center let you take care of business around-the-clock. If you drive, you’ll appreciate the free parking or take advantage of the no-cost shuttle with service to and from Live! Casino, Arundel Mills Mall, the BWI Airport and Amtrak. ... more less
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- Also Known As:
- Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
- Hilton Garden Inn Hanover