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“Not what I expected from Hilton” 3 of 5 stars
Review of Hilton Garden Inn Baltimore/Arundel Mills

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Hilton Garden Inn Baltimore/Arundel Mills
Ranked #7 of 15 Hotels in Hanover
Texas
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not what I expected from Hilton”
3 of 5 stars Reviewed November 7, 2012

The service is great and very helpful, and the lower level is what I expect when checking into a Hilton property. It was the room that was a disappointment, the bathroom had a very musty/moldy smell and tile in shower had mold in it. There are many hotels to stay in around this area and will be using the other "hilton honors" property in the future.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank snorklin-tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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477 reviews from our community

Traveler rating
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    77
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    27
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Saint Cloud, Florida
Level Contributor
402 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
3 of 5 stars Reviewed November 6, 2012

I use HGI's a lot ! They're my go to choice when on the road.

This hotel seems fairly new, but missed my expectations on a few levels.

When checking in, the two desk attendants seemed more interested in chatting to a fellow resident who was trying to work his charm on them. When I needed heat during the night, I found out that the system in my room was not working. Woke early for breakfast and was 'told' by the server, at 6.40am, that the buffet was not open yet (It looked fine to me), when it should have been ready for 6.30am. I didn't like the bed, can't tell you why, but it just didn't feel comfortable. And what is it with these small pillows ! ? so small that if you roll over, your head falls off the pillow ! And, the decor in the corridors, in my humble opinion, is horrible, a sort of nicotine/pee colored wallpaper !

It wasn't a complete disaster, but I'll certainly try somewhere else next time I'm in the area.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank BritBoyInFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, November 11, 2012
Thank you for taking the time to post this review about our hotel. I apologize that you did not have the experience that our hotel promotes.
Please let me assure you that we take these comments very seriously and I will make sure that everything that affected your stay will be addressed and corrected.
We appreciate your business and want the chance to win you over. I hope that you???ll give us another try!

Sincerely,
Patrick Michael
Complex General Manager,
Hilton Garden Inn/Homewood Suites
Arundel Mills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McDonough, Georgia, United States
Level Contributor
373 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed October 31, 2012

Talk about accommodating. I arrived shortly after the restaurant closed down and they reopened it just to make us dinner! The staff were very friendly and my room was very comfortable and in great proximity to my business meeting. Wish I could have spent a little more time exploring the area but I will be back again soon and will get to enjoy the area and the property more.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, November 11, 2012
We appreciate your positive comments and great recommendation! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my Team.

Sincerely,
Patrick Michael
Complex General Manager,
Hilton Garden Inn/Homewood Suites
Arundel Mills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 3, 2012

Stayed 1 night with my girlfriend because we had a wedding to attend in Baltimore. The hotel was clean, staff was very friendly and service was good. Had a bar in the lobby where you could order food and drink while watching TV. The room had a sleep number bed, so you could control the firmness of the mattress. Microwave and fridge in the room was a conveince as well. The only minor problem with the rooom is the bathroom door being too close to the room entrance door. So if you was to open the door to the bathroom, the handle to the door would hit the door to the room leaving marks all over the entrance door. You could see where they repaired the damage before. Might need to put a rubber stopper to prevent that. But all in all its a nice play tp stay.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TEC7161982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, October 11, 2012
Thank you so much for taking time out to write to us. This really means a lot to me as well as my staff. We are extremely happy that you really like our hotel.
We continue to look for ways to improve our service and your feedback helps us greatly.
Please come back soon and see us.

Sincerely,
Patrick Michael
Complex General Manager,
Hilton Garden Inn/Homewood Suites
Arundel Mills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castle Dale
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 1, 2012

I have stayed numerous times at the Hilton Garden Inn Baltimore/Arundel Mills, and I have never been disappointed. They always treat me with respect, and are very conscientious about seeing that I am comfortable. I once had a family crisis while traveling, and came back to the hotel after a difficult day to find a nice card from the staff, along with fruit and treats. It was a wonderful gesture in a time of difficulty, and I was very touched by their considerate act.
The hotel is located close to the BWI airport, and very close the the BWI rental car facility, with frequent shuttles to both. It is also very close to Arundel Mills stores, restaurants, and other services, and close to both Baltimore and Washington, DC, with rates much lower than in the district. I travel frequently, and this hotel, with its great location combined with the excellent service, is one of the best I have found. I heartily recommend this hotel to all travelers, whether business or travel.
Congratulations,

  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Randy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
2 reviews
4 of 5 stars Reviewed September 27, 2012

The rooms were a good size & clean. The gym was basic had everything you would need. Breakfast was great try the choclate chip waffels. We had a big group there a few weeks and the staff was very helpfull with what ever we needed. We especially enjoyed the gril out on the patio.

  • Stayed June 2012, traveled on business
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Bree982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, October 11, 2012
You can always count on us! Thank you for your positive review. I am glad to hear that my Team has made your stay memorable. We appreciate your loyalty and we look forward to your next visit soon.

Sincerely,
Patrick Michael
Complex General Manager,
Hilton Garden Inn/Homewood Suites
Arundel Mills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
5 of 5 stars Reviewed September 24, 2012

I travel to Baltimore a lot for work, and the Hilton Garden Inn has a great staff who always make it comfortable to be there. The pool and hot tub is open until 9:00, and the sports facility is open 24/7. Towels are always stocked at the pool area, with a lifeguard safely close by. The rooms are very clean, and the beds are comfortable to sleep in. The hotel is just around the corner from Arundel Mills, a hot spot for me and my co-workers. When we get back from a long day, the lobby is always fresh and welcoming, and the breakfast the next morning is plentiful. Linda always keeps the coffee coming (thanks). Great stay - I'll certainly be back.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank spartanburgmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, October 11, 2012
Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. I will make sure to share this with my team members.

Sincerely,
Patrick Michael
Complex General Manager,
Hilton Garden Inn/Homewood Suites
Arundel Mills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Property: Hilton Garden Inn Baltimore/Arundel Mills
Address: 7491A New Ridge Rd, Hanover, MD 21076-3159
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Hanover
#8 Business Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Number of rooms: 151
Official Description (provided by the hotel):
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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