My friend and I decided to get away for a weekend, relax and ease some stress in our lives, so we split the bill for the room.
Photo's are provided for each room.
Check-in: Check-in was OK, it didn't take very long, but the elderly woman at the desk wasn't very nice, acted as if we were bothering her, but as time passed throughout the visit she got nicer. You MUST sign a form that states that you will not host a party in the hotel, I'm totally OK with this.
The room, first day: The room was very clean, and the only thing dirty was the pull-out sofa bed, it was covered in crumbs and black specks. The bathroom and bathtub were very clean, not a dot of dirt or anything gross anywhere to be seen. The room was a tad small, in the pictures it looked a lot bigger but it was fine, we didn't need that much room. The TV is in a awkward place, if you're laying on the bed you have to look to the side to see the screen. There was a problem with the TV, when you turned it on there was no video, only sound. The maintenance guy came and replaced something on the TV and it worked, kinda. This happens every time now. To fix it you must turn it on, turn it off, then back on again. You can control the temp in the room, we kept it cold and it worked fine. The window's only opened about 2 inches, 3 tops, but it's enough air. The light's in the room are very bright, the desk lamp is lighting up the whole room. There are electrical socket's everywhere, even right next to each side of the bed. One of my favorite things about this room is the desk, it's VERY spacious and has lot's of room for anything you need on it, as well as a light on the desktop and attached to the desk above the desktop, perfect for reading or using a laptop.
Each room in detail:
Kitchen: Very clean, only a little dust in places no one normally touches. It includes a refrigerator with a freezer, counter-top stove, microwave, dishwasher, sink, garbage disposal, and lots of cabinets. Inside the cabinets are only 4 small glasses to drink out of, and they were covered in dust. It also contained a set of 4 plastic bowls ranging from bigger to smaller, as well as small plates. The drawer under the stove contained some silverware, and under the sink there was a roll of paper towels. There was a tiny trashcan on the floor that barely fit any trash.
Bedroom/living room: Smaller than we expected, it included the bed, a huge desk, air conditioner unit under the window, a small sofa that has a fold out bed, 2 phones, and a Iphone dock radio speaker that showed the wrong time and can't be set to be correct, and the HDTV. It had a total of 5 lamps in the bedroom/living room area, 1 on each side of the bed (a outlet under each), one next to the couch, one on the desktop (again, outlet attached), and a hanging one attached to the top of the desktop. The TV was broken, still is after the maintenance man came and tried to fix it. The desk is huge, plenty of space for work to be done, there is even a extra desk under it that you pull out for even more space. There is a wooden piece on top of the foot rest near the sofa, if you take it off, you can use it to eat dinner or get work done on. This room also included a trash can, but this one was even smaller for recycle only. There is a lot of info in the flip on the desktop, including things near the hotel, numbers to call, and other useful info. Do not trust the channel listings, they are all wrong.
Bathroom: First time we walked in it smelled like fish, but it passed quickly. It was very clean, not a speck of anything gross anywhere to be seen. It included everything you normally would get in a bathroom, the sink, toilet, tub with shower head. WATCH OUT, the tub is very tall, the step in and out of the tub is a bit hard to reach for some. The tub was so high that me, not being very tall, the shower head was at my neck level. The towels are not replaced, they have a paper saying to re-use the towels, I do that at home so I didn't mind. The drain had a twist-on plug, it's hard to unplug it after use.
Lobby/Breakfast Area: Clean enough, not enough tables for everyone, very loud in the morning. On weekends, you must get there by 10am or you can't get breakfast, little strange because if you are on a mini vacation, you would want to sleep in till about 10am and eat around 10:30am, in my opinion at least. You just come down and pick your food, you don't need your room key to show to anyone or get any vouchers, just grab it and eat. Breakfast included coffee, donuts, bread, beagles, orange juice or fruit cocktail, cereal, "make your own" waffles, yogurt, fruit, and a few other things I can't exactly remember. There were no silverware, only plastic spoons forks and knives, and foam plates and bowls. There were 2 microwaves and a toaster.
Please keep in mind if you're looking for a very quiet place to sleep, ask for a room facing the mall, the other way is pointed at the highway and it get's very loud with bikers at night. Also, whenever a hotel room door closes that's not ours, it slams so loud it sounds like it's your door, you can't even close your own door without making a loud sound.
The Staff: The woman who checked us in (older woman) was kind of in a bad mood, like she didn't want us there. The maintenance man who fixed the TV was nice enough. When my friend went downstairs to get detergent because there wasn't any in the room (around 9pm) the lobby was packed but he was handed 2 packets of detergent and a bottle of liquor, saying "Here, have this, sorry for the wait". When he returned with booze I was confused, but I didn't complain. When we figured out that you go to the lobby to get a shuttle to take us places, every time we asked the receptionist they were nice about it.
The Shuttle Bus Drivers: Horrible. Only the first one we met was nice, actually was very kind and talkative, everyone else was in a bad mood or didn't want us to be there. One driver in particular was very rude both times we were picked up, he tried to run a red light but failed and made a sudden stop, causing my friend to fall forward but not getting injured. The second ride we had with this guy he had serious road rage, cursing at drivers because they wouldn't move up so he can pass the line of cars going out of the mall, almost rammed a car. That driver was the only driver we met that only had a 5$ bill on the dash, I'm guessing tips, and everyone else had a ton of cash on their dash. I normally tolerate employee's who don't care you're there but this guy almost killed us.
The Shuttle Bus will take you within 5 miles of the hotel, including the Mall, Walmart, Costco, and other dinner locations nearby. Keep in mind they may take up to 30 mins to come get you, sometimes you're better off walking to the mall in the beautiful weather.
The pool and hot tub outside were not available, and wont be opened till Memorial Day, pity.
All in all, this would be a hotel you would plan a long visit in.
The good in a nutshell:
-Room was very clean (except sofa bed)
-Check-in was fast
-Shuttle takes you wherever you want
-Room temp controls
-Convenient utilities in the room like hotplate, microwave, dishwasher, and garbage disposal
-Huge desk to get work done on
-Location, right next to the mall
-Does have a "home" feel to it
The bad in a nutshell:
-Bathroom smelled nasty when we came in the first time, but it went away
-Not so nice receptionist
-Insane shuttle driver
-TV is broken
-Dish Washer kept running all night
-Loud sounds from the highway right outside as well as the loud slams of doors at night
-Only 4 very small glasses to drink from, bring your own plastic disposable cups if you want more
-Expensive "snacks" in the lobby
-The "Do not disturb" sign is a magnet that does not stay on the door very well
Suggestions for the manager:
-Make the shuttle come at certain times, I felt bad calling and keep making them come pick me up.
-Provide bigger trash cans, no way more than 4 bottles of soda could fit in the recycle bin.
-Anyone could just walk in and steal breakfast food, have one employee check for room keys or breakfast vouchers so no one just walks in from the mall for free breakfast without paying.
-Have anonymous driver tests, to see how your shuttle drivers are dealing with costumers.
-Fix the channel listings, they are all wrong.
-Fix the doors so they don't slam no matter how much you try to shut them slowly.
-Provide more info on checking into the hotel, we ended up walking all the way to the Walmart and back before realizing we could have gotten a ride.
I actually wrote a note for the next guests of the room we stayed in, it includes tips on the room and how to fix the TV.
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