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“Very Pleasant” 4 of 5 bubbles
Review of Comfort Suites

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Comfort Suites
Ranked #15 of 22 Hotels in Hagerstown
Pittsburgh
Level Contributor
71 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Very Pleasant”
4 of 5 bubbles Reviewed September 18, 2012

My family and I enjoyed our stay at this hotel. It was a nice building with a pleasant staff and a cozy lobby and breakfast area. The room was a "suite" which meant it had two beds plus a sleeper sofa. The room was clean and spacious. My only minor complaint is that it looked like the sofa bed (which I used) wasn't kept as clean as the two beds. Not that it was dirty by any means, but I felt like the sofa bed didn't get as much attention as the other beds.

On a plus side, the breakfast was a very nice hotel breakfast.

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jtrek72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald L, General Manager at Comfort Suites, responded to this review, June 4, 2015
- Thank You for taking the time to write a review, as the GM I take everything to heart and ensure you we make every effort to provide the cleanest room possible for our guests. I sincerely apologize if we fell short of your expectations during your visit with us. We hope you will consider visiting us again so we can provide a much better experience.

Sincerely,
Travis K Swatsworth, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 reviews from our community

Traveler rating
    62
    67
    31
    9
    14
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Any
English first
Webster, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 7, 2012

We booked 2 rooms on Sept 6-7, 2012 for an overnight stay and what a great place to stay! My granddaughter was looking forward to swimming after a long car drive and was pleasantly surprised to discover how warm the indoor pool water was.
The front desk person, Ryan was extremely welcoming & knowledgeable about the area. We received a 10% discount for dinner after asking him how the Texas Roadhouse food was. He made an excellent first impression after a long day on the road.
The hotel was extremely well appointed with an impressive lobby, very clean rooms and large bathrooms with very fluffy towels. The love seat or armchair in our rooms was a pleasant surprise.
Breakfast was much better than your an average hotel breakfast and we will definitely stay here again. This is a great value for the price.

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fishers, Indiana
Level Contributor
118 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed September 5, 2012

Stayed here last year and thought it deserved a return visit. Just as nice this time around .... CLEAN, ample parking, FRIENDLY staff, large rooms ..... probably the nicest Comfort properties I've ever stayed in, absolutely no complaints or issues.

Easy on / off to the Interstate.

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank imageworks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake Beach, Maryland
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed August 26, 2012

We were forced to change hotels because the hotel we originally made reservations with had been sold and closed. We reviewed what others had said about Comfort Suites and made our reservations.

We found the rooms to be clean, spacious and generally comfortable. Nice water pressure and plenty of hot water. Nice breakfast. Nice but small indoor pool. Quiet rooms. The bed was very comfortable. TV was a nice large flat screen. Staff was always friendly. The only issue we had is the room safe would not work.

Not a destination but a nice clean place to stay when your in Hagerstown, MD.

Room Tip: Third floor was nice and quiet. Even number suits are somewhat larger than the odd numbered units.
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ralph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WILLISTON
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed August 3, 2012

This hotel room was nice and clean but we got in at 9pm and the air was completely shut off in the room.Took forever to cool down so we could go to sleep.
The hot breakfast bar was a joke. The scrambled eggs come in a bag and are heated in the microwave right in front of the hotel gusts. They were small crumbs.You couldn't make a sandwich with them because of their texture.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank travelmom251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuiteshagerst, Webmaster at Comfort Suites, responded to this review, August 25, 2012
Dear Guest,

Thank you for choosing Comfort Suites for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Breakfast staff received additional training in presenting a proper breakfast, having the area properly maintained and ready to open at the time designated.

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

I hope that the next time you visit our area, you will once again choose to stay at Comfort Suites. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed July 15, 2012

Beautiful hotel! Conveniently located right off the highway. The rooms are very big and the beds are extra comfortable.

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Doophenshmitrz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaithersburg, MD
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed July 3, 2012

Stayed in this hotel over the weekend of 6/30-7/1. Trip was unplanned and due to major power outage in DC area (with a senior and preschooler staying in sveltering house was not a good option).
I called numerous hotels in the area and this was the only one that had decent rooms left within acceptable driving distance. Other hotels were jacking the prices left anf right ($179 for smoking room with 2 doubles???? in Frederick??? - no way).
The front desk stuff was courteous and very helpful. They were able to put us in the rooms as soon as we arrived and provided tons of helpful advice of what to do in the area. The City park was a great place to take my son and I would have never found it on my own.
The rooms were very nice and quiet. We had one room with 2 queen beds and one with one king bed. More than adequate for our family. Each room had a fridge, microwave and a pull out sofa.
The hotel has an indoor pool, hot tub and exercise room. My husband used hot tub everyday and was impressed. The pool is small and with no shallow end for my preschooler to play in, so we didn;t use it. Exercise room had 3 pieces of equipment, but I have never seen anyone use them.
The lobby is very nice with separate areas for breakfast, relaxation and small business center with computer equipment. We and bunch of other people were hanging out there in the evening just chatting and having a good time.
Breakfast was very nice and better than I expected. We had the usual - cereal, yougurt, pastries, etc. As well as some hot items - eggs, french toast, sausage/bacon. The waffles from waffle machine were very good too. In addition, fruit (bananas, apples and oranges) was offered.
Overall, I consider myself very lucky to have chanced on this property. They have saved our weekend and turned a blackout into mini-vacation.

  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank natalia20879
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 1801 Dual Hwy, Hagerstown, MD 21740-6649
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Welcome to the Comfort Suites Hagerstown.For history buffs you’ll find we are centrally located between three major Civil war battlefields and a Colonial Fort. Antietam National Battlefield is the closest and only a 15 minute drive. Harpers Ferry and Fort Frederick State Park are about a 25 minute drive with Gettysburg 39 miles from the hotel. This area also offers many historical attraction...s and museums.While in Hagerstown, sports fans can enjoy a baseball game at Municipal Stadium. Relax and take in a Suns game, the single-A affiliate of the Washington Nationals.Enjoy cultural attractions? Then you will want to visit the Washington County Museum of Fine Arts or spend an evening at The Maryland Theatre, home of the Maryland Symphony Orchestra.During your stay you will enjoy a 100% smoke free environment. Each large one room suite offers a microwave, refrigerator, coffee maker, iron and ironing board and hair dryers.Also included:Complementary hot breakfastIndoor pool and hot tubExercise roomFree wired and wireless high-speed internet access. ... more   less 
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Also Known As:
Comfort Hotel Hagerstown
Comfort Suites Hagerstown
Hagerstown Comfort Suites

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