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“Chosen for location but lucked into niceness” 5 of 5 stars
Review of Ramada Plaza Hagerstown

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Ramada Plaza Hagerstown
3.0 of 5 Hotel   |   1718 Underpass Way, Hagerstown, MD 21740   |  
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Ranked #7 of 21 Hotels in Hagerstown
Austin, Texas
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Chosen for location but lucked into niceness”
5 of 5 stars Reviewed July 30, 2014

My family wanted to visit the Civil War battlefields in Gettysburg and Antietam so we booked into this hotel because of the location. Plus it had a pool and the kids wanted to cool off after touring the battlefields. I had never been to a Ramada Plaza so I was expecting the basics of a Ramada Inn. We were pleasantly surprised with the nice room and amenities. The room was spacious and the bathroom was nice and stocked. They even had a shower cap that my wife loved using. The breakfast was hot and cold, better than average. We will definitely try to stay here again if given the chance.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, Manager at Ramada Plaza Hagerstown, responded to this review, August 1, 2014
Tony T,

Thank you so much for your review! It’s wonderful to hear that you and your family enjoyed our hotel and our amenities. That’s what we love hearing! I hope that you all had a fun and educational time visiting Gettysburg and Antietam. Please stop and see us again next time you’re in the Hagerstown area!

Sincerely,
Jessica Tiller
Sales Manager
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Rutland, Massachusetts
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed July 22, 2014

Was in a rush to book a hotel on a road trip from Mass to NC. Ramada seemed harmless enough, fair price for a bed, $99 one room, two doubles. The lobby was nice and clean..but man..get off the elevator on the 3rd floor...whole different story. The carpets were dingy and in need of a good cleaning. Our room was hot and stuffy when we arrived. Took a good hour for the A/C to cool the room, and even then it never truly got cold. Personally, I like a cold room when I sleep 65-66. The room never got below 70. The bedspreads were from the 50's old and outdated. Comfortable beds, clean sheets. Dropped my reading glasses next to the night stand. What a horror when I bent over to pick them up. There were crumbs and hair and lint....gross! I rinsed my glasses before wearing them again.

Sound asleep with the "do not disturb" sign hanging and housekeeping bangs in the the door at 9:30am. Precisely why I hung the sign lady "DO NOT DISTURB".....

I've made a mental note to avoid Ramada Inn's in the future.

Room Tip: Go to a different hotel for a good room
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Constance B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, Manager at Ramada Plaza Hagerstown, responded to this review, July 24, 2014
Constance B,

I am so sorry to hear about the experience you had at our hotel. I really appreciate your feedback. I have sent your comments about the cleanliness of your room to our Housekeeping department. You should not have experienced a room less than spotless, and our cleaning staff shouldn’t have knocked so early when you had your do not disturb sign on the door. For that, I would like to extend a sincere apology.

Regarding the temperature in your room upon arrival: it is now customary for the housekeeping staff at most hotels to turn the air conditioning off when nobody is in the room in order to save energy. However, I apologize that you found it stuffy and uncomfortable.

We are in the beginning stages of a large renovation and next time you’re in the area, I hope you will consider staying with us again.

Warm regards,
Jessica Tiller
Sales Manager
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Additional Information about Ramada Plaza Hagerstown

Address: 1718 Underpass Way, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Hagerstown
#6 Business Hotel in Hagerstown
#8 Family Hotel in Hagerstown
Price Range (Based on Average Rates):
Hotel Class:3 star — Ramada Plaza Hagerstown 3*
Number of rooms: 159
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Also Known As:
Plaza Hotel Hagerstown

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