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“Ramada Plaza Hagerstown, MD”

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Ramada Plaza Hagerstown
Ranked #4 of 21 Hotels in Hagerstown
Hamilton, NJ
Level 4 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Ramada Plaza Hagerstown, MD”
Reviewed January 19, 2013

We recently stayed at the Ramada in Hagerstown, MD when we visited Antietam National Battlefield. We selected the hotel based on it's location, close to the battlefield and other area sites we wanted to take in. Another factor was the included breakfast and free Wi-Fi in the room.

This hotel was located in what I can best describe as a business park so it was a bit confusing on how to actually get to it. We could see the building from the hi-way but needed to navigate a bit to actually find the entrance which was behind and office building and a car dealership. But it was right off he hi-way, great for our daily adventures.

We were pleasantly surprised to find that we were surrounded by dining options, grocery stores etc. Finding something to eat would NOT be a problem since we found a Shoney's, Friday's and other nationally known chains as well as local spots within a few mins drive of our hotel.

Check in was quick and efficient and our room was spacious and clean and most importantly, ready when we got there. We did not find that there was anything we needed from the front desk staff but they seemed courteous and ready to help if need be. At check in we were given a stack of discount coupons we could use in the properties restaurant. This is also where the breakfast was served each morning that was included with the room.
Breakfast the first morning was probably the best of the week as they had a large group of bike riders in to do a benefit ride and it seems they made it a bit special for that. The rest of the week it was good but the menu never varied and some of the things we looked for where gone, never to be seen again. A shame but it was still tasty and free. Nice way to start the day.
The second day we opted to try the restaurant for dinner. Food was well prepared and tasty then too. A little pricy but the 15% off coupon took care of that.
SUGGESTION: One of the things, in addition to some variety for breakfast, they should consider is the availability to get a cup of coffee any time. Hampton Inn keeps freshly brewed coffee available 24/7 and it's definitely a welcome treat after a day out and about. Missed that here.

A very nice hotel and one I would use again if I were in the area again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, January 23, 2013
Dear Guest,

Thank you for sharing your great experience at our hotel! It was a pleasure having you as our guest. We greatly appreciate all your feedback and have shared your comments with the rest of our staff. We continually strive to meet and exceed our guests exxpectations. We hope to see you again soon!

Please contact me if I can be of assistance to you in your future travels. I can be reached at 301-797-2500 x122.

Sincerely,

Deborah Miller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Pittsburgh
Level 5 Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 14, 2013

Stayed here for the first time on a business trip with my wife. Everyone from the front desk to maintenance to the restaurnant staff were very friendly and helpful. We had a very nice and comfortable stay with no issues. The bed was just right, the interent was free and the room was quiet. The location was excellent just off of 70 on Interstate 81 there were plenty of places to eat and a mall less than a mile away. As an added bonus, the restauant in the hotel was exceptional. If the occasion arises again, we would definately stay here in the future.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pghcop6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, January 23, 2013
Dear Guest,

Thank you for all your wonderful comments about our hotel and staff! We try very hard to provide a clean, comfortable room and exceptional service. And cannot tell you how appreciative we are that you recognized our efforts and let other travelers know about your experience. We hope to see you again in the near future!

Sincerely,

Deborah Miller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level 5 Contributor
76 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 10, 2013

Saw all the great reviews and thought this would be a good place to stop for one night. First room we were taken to was not cleaned, second had feces on the toilet, third had even more feces on the toilet. We left and went to a lovely Hampton Inn. Don't stay here.

  • Stayed December 2012, traveled as a couple
    • Cleanliness
    • Service
Helpful?
1 Thank Thoughtfulpeeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, January 22, 2013
Dear Guest,

We are truly sorry for not being able to meet your expectations. We take great pride in providing a clean, comfortable room. Thus, we promptly inspected each room you checked into after hearing of the problems that you experienced. Cleanliness issues are taken very seriously and we determine training, compensation and disciplinary actions based on our guest's valuable feedback. However, in this situation we were very puzzled since we found no evidence of such conditions. Any additional information you could provide us would be greatly appreciated. It saddens us that you had to locate alternate accommodations, but are happy you found something suitable nearby.

Please contact me if you have a monent to discuss this unfortunate situation further. I can be reached at 301-797-2500 x122. Thank you in advance for your time.

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia, United States
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 2, 2013

This was our first stay at the Ramada Plaza in Hagerstown, MD; but I can say with certainty that it will not be our last. The hotel is located near abundant shopping and restaurant choices and is right off of I-81. The staff is truly exceptional - friendly, accomodating and knowledgable about the area and where to go/what to do. The rooms are spacious and comfortable and while we stayed during New Year's while there were parties, etc. happening in the hotel, we experienced absolutely no noise or disturbances in our room. The only reason I didn't give this a '5-star' rating is that the hotel could use some upgrades in general. The wallpaper in our room was peeling, the sink was horribly slow to drain, the bed was less than comfortable and the overall look of the hotel is a dated. It looks as if the last time the hotel was updated was possibly 10-15 years ago based on the decor. A 'facelift' for the property is in order, but even without that, I will certainly visit this hotel again!! And don't miss the on-site restaurant - one of the best meals we have had in ages!! The chef is phenomenal and the wait staff was very friendly and accomodating.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, January 23, 2013
Dear Guest,

We are so glad you "rang in the New Year" with us! Thank you for all your wonderful comments about our property and staff. We have a terrific team here and very much appreciate you recongizing them!

We hope to see you again as our guest in the very near future. We are working on upgrades at the hotel already and can't wait for you to see it! We have all new bedding on our top two floors and many more exciting changes in the works.

Please contact me if I can ever be of help. I can be reached at 301-797-2500 x122.

Sincerely,

Deborah Miller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Hagerstown

Property: Ramada Plaza Hagerstown
Address: 1718 Underpass Way, Hagerstown, MD 21740-6961
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Hagerstown
#6 Business Hotel in Hagerstown
#8 Family Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Hagerstown 3*
Number of rooms: 159
Reservation Options:
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Also Known As:
Plaza Hotel Hagerstown

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