Although this hotel would normally rank 4 stars by my standards I downgraded to a 3 due to the following:
When I booked the room I specified the need to be in a quiet location. I have difficulty sleeping and requested a room away from elevators, stairwells, ice machines, vending, pool, laundry, etc. When I checked in I reiterated my needs and was assured that all criteria would be met. Unbeknownst to us the fan that circulated the air in the pool house was right under our window and cycled on and off continuously through the night - the long miserable night.
The next morning when we checked out we spoke to 2 different people about our dissatisfaction and exhausting night. We were headed to a wedding feeling stressed and out of it. Neither offered any compensation for the night. I was simply told "we'll have to have the fan looked at" and "I hope you will give us another try and come again." Wow - really?
On the good side, darling parrot in the lobby as well as a lovely fish tank. Room was pleasing to the eye, though the bed was hard and the cover/spread very heavy not allowing for freedom of movement.
- Official Description (provided by the hotel):
- The Ramada Plaza Hotel Hagerstown, MD is conveniently located just off of Interstate 81 at Exit 5A and .5 miles North of Interstate 70. Our location is just minutes away from Historic Downtown Hagerstown, Hagerstown Premium Outlets, the Valley Mall and the Hagerstown Regional Airport. Accommodations for 158 spacious Guest Rooms and 7,158 total square footage of Meeting Room Space makes our facility ideal for Group Tour Business, as well as, a Corporate Event, Conference or Meeting. We offer Complimentary Deluxe Continental Breakfast, Free Wireless High Speed Internet, In-Room Refrigerators, In Room Coffee-Makers, Hairdryers, Irons and Ironing Boards. Dining is always a memorable experience at our onsite Fireside Restaurant and Lounge offering a full menu of steaks, seafood and other American Specialties. The Fireside is known for their famous Maryland Crab Cakes and Delicious Prime Rib. If planning a business meeting, wedding or banquet the Fireside will cater your event. ... more less
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- Also Known As:
- Plaza Hotel Hagerstown