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“Comfortable Comfort Inn”

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Quality Inn & Suites Hagerstown
Ranked #11 of 21 Hotels in Hagerstown
Cadiz, Kentucky
Level 6 Contributor
129 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Comfortable Comfort Inn”
Reviewed September 6, 2013

Friendly, efficient check-in. Large king room was very clean with all the usual amenities. Within a mile of the motel are several restaurants including Denny's, McDonalds and Bob Evans. Although it is situated on a main highway, we heard no highway noise. Parking seemed inconvenient to me and hotel has no automatic doors, so difficult to get in when your arms are full of luggage. Very large, well-arranged breakfast area, with a very efficient lady keeping it stocked and clean. (She gets an A++ in my book!) I would definitely stay here again

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank cjnky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Quality Inn & Suites Hagerstown, responded to this review, September 10, 2013
Thank you for taking the time to provide us with your feedback on your stay with us. We certainly appreciate all the kind remarks. We know there are many hotels to choose from in Hagerstown, and are working hard to make each guest experience the best it can be. We still have a ways to go, but your comments let us know that our efforts are being noticed. Thank you for choosing to stay at the Comfort Inn & Suites.

Sincerely,
Barb Estrada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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301 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
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English first
Marietta, Georgia
Level 6 Contributor
188 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed September 4, 2013

We have had continued good experiences at Comfort Inn & Suites in many places. This one was one of them. The room was clean. The desk clerk was helpful and pleasant. THe only problem is that, from the street, it looks like it is deserted. The restaurant that is part of the building is in the front and, at the moment, it is being remodeled. Overall, from the street, it looks like the entire place is deserted except for construction vehicles. Most guest vehicles are in the back and not visible from the street. I guess this will be corrected when the remodeling is finished. In the meanwhile, do not drive away. The place is good.

  • Stayed September 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank exauctioneer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellmawr, New Jersey
Level 6 Contributor
142 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 19, 2013

Stay here for a one night stay. The room was clean and the bed was very comfortable. Got a good night rest. Close to the Hagerstown Suns minor league Baseball. Breakfast was good. waffles maker Only complaint was in my room 124 you cloud not close the curtains all the way. Told the front desk clerk when I check out. Would stay here again if I'm in the area again.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Kenny21NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zephyrhills, Florida
Level 4 Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 19, 2013

My Dad and I stayed here based on ratings on TripAdvisor. A couple of people staying in rooms not far from where we were staying got pleasure out of slamming doors off and on as late as 10:30-11pm when I was trying to get some sleep. The lady at the front desk at check in was very kind and polite. I would've preferred an upstairs room, but was unhappy there was no elevator. You offered a nice complimentary breakfast, the coffee was hot a fresh.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, VA
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 12, 2013

This is the 2nd year in a row that we've stayed at this Comfort Inn for a cycling weekend we do each year in August. The staff is friendly and helpful, the rooms are comfortable and clean, the location is convenient to downtown Hagerstown and a number of area restaurants, and the price has been reasonable both times we've stayed at this Comfort Inn. Each room has a fridge and microwave. The bed was comfortable although not quiet as firm as we like. The shower had good water pressure and a decent shower head. We didn't use it but they have a guest laundry which could be an advantage.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank khhass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Front Office Manager at Quality Inn & Suites Hagerstown, responded to this review, August 14, 2013
Thank you for taking the time to share your experience at the Comfort Inn & Suites. We are delighted that your stay with us was a positive one. We love feedback from our guests because it helps us learn and improve our customer service skills. We hope to see you again!
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Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 3, 2013

The room was very Clean, comfortable beds. The cleanliness of the bathroom is my biggest thing and the bathroom was clean as well and a big size. We were barely in the room, but it was comfortable and appealing.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JettSetter02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 29, 2013 via mobile

Arrived during a storm and place looked dark and deserted. Cons: musty smell, no elevator and had 3 bags with 2 small children. Not enough seating for breakfast. Pros: clean, great price. In morning, place was packed.

Stayed July 2013, traveled with family
Helpful?
Thank lilyjanesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Hagerstown

Property: Quality Inn & Suites Hagerstown
Address: 920 Dual Hwy, Hagerstown, MD 21740 (Formerly Comfort Inn & Suites)
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #11 of 21 Hotels in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Hagerstown 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
The award-winning Quality Inn & Suites hotel in Hagerstown near Maryland Theatre gives you more value for your hard-earned money. You’ll find plenty of other local sites, activities and attractions to explore near our pet-friendly leisure hotel in Hagerstown like the Hagerstown Regional Airport, Hagerstown Speedway, Mason Dixon Dragway, Hagerstown Municipal Stadium, Maryland Symphony Orchestra, University System of Maryland at Hagerstown, Prime Outlets-Hagerstown, and Hagerstown Community College. Our amenities offer so much value, you’ll feel like you’ve found a bargain. They include: free hot breakfast, free WiFi, fitness center, free weekday newspaper, and guest laundry facilities. All of our clean, smoke-free guest rooms feature irons and ironing boards, flat-screen TVs, refrigerators, microwaves, safes, coffee makers and hair dryers, along with premium bedding and more. Select rooms come with desks. Get your money’s worth at the Quality Inn & Suites. Hagerstown hotels like ours offer all the amenities you expect and genuine service so you can relax and focus on the people and experiences you came for–book now! ... more   less 
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