I travelled with 2 small children. It was one thing after another here. First was my mistake by booking the wrong Comfort Suites. I arrived late Friday night, 2am. I booked online and wrote a note requesting a crib be in the room, I also called the day before to remind them. It wasn't there. Also there is NOT an elevator in this building, when I found this out I requested to have a 1st floor room, but there is not any suites on the first floor, so I was stuck carrying a 3yr old, a 4 month old and all of our things up and down the stairs. This hotel is right across from a club, and there were quite a few people staying from over there the weekend I stayed, the smell of marijuana was all through the halls, I mentioned it and was told sorry...there was a gang here? A Gang? WOW. My remote didn't worked, tried to get a new one the lady didn't want to put her book down I guess so she said they didn't have an extra one. Hmmm so i ask how many rooms there were and how many tv's they had...she finally goes to another room to replace mine. Last my check out day, I was walking to grab some breakfast when I hear a shift change I stopped to hear what was being said. I heard "Why on earth would you travel with a 3 month old if all they are going to do is cry" WHAT? OK I could go further but my review would be NEVER EVER stay there with a family. If you are single don't care about customer service or what is going on around you...then maybe. The rooms are nice, the food was good. The customer service didn't exist. All but 1 the sales manager, if she didn't work there I am sure this place wouldn't even be open. Pay the extra $5 a night to stay at the Comfort Suites NOT the Inn and Suites, both on the same road!
- Official Description (provided by the hotel):
- The award-winning Quality Inn & Suites hotel in Hagerstown near Maryland Theatre gives you more value for your hard-earned money. You’ll find plenty of other local sites, activities and attractions to explore near our pet-friendly leisure hotel in Hagerstown like the Hagerstown Regional Airport, Hagerstown Speedway, Mason Dixon Dragway, Hagerstown Municipal Stadium, Maryland Symphony Orchestra, University System of Maryland at Hagerstown, Prime Outlets-Hagerstown, and Hagerstown Community College. Our amenities offer so much value, you’ll feel like you’ve found a bargain. They include: free hot breakfast, free WiFi, fitness center, free weekday newspaper, and guest laundry facilities. All of our clean, smoke-free guest rooms feature irons and ironing boards, flat-screen TVs, refrigerators, microwaves, safes, coffee makers and hair dryers, along with premium bedding and more. Select rooms come with desks. Get your money’s worth at the Quality Inn & Suites. Hagerstown hotels like ours offer all the amenities you expect and genuine service so you can relax and focus on the people and experiences you came for–book now! ... more less
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