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“Awesome staff. Comfy bed”

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Baymont Inn & Suites Hagerstown
Ranked #14 of 21 Hotels in Hagerstown
Reviewed November 17, 2013

The staff at this hotel was awesome. Always nice, friendly and offering to help with everything. Hotel is starting to show some signs of age and use but overall clean and acceptable. Bed was extremely comfortable and had one of the best night's sleep. Rooms are generous in size. Overall nice stay. Would stay again in a heartbeat and would recommend to others.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Brian W D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venicegrand, Director of Sales at Baymont Inn & Suites Hagerstown, responded to this reviewResponded November 20, 2013

Brian, thank you so much for taking time to send us your feedback and recognizing our staff. Our rooms are a great size for relaxing and enjoying your stay. We are so glad that you enjoyed your stay with us and hope to see you back when you are in the area.

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345 - 351 of 464 reviews

Reviewed November 5, 2013

Attended a wedding at Thorpe lodge in the Catoctin Mountains. This hotel was the closest Best Western to stay at. The rate offered was reasonable. The breakfast was good, I like to make my own waffles. The room had a King bed and it was roomy.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venicegrand, Director of Sales at Baymont Inn & Suites Hagerstown, responded to this reviewResponded November 6, 2013

Thank you so much for taking time to send us your comments. We know you have many choices when traveling and we are glad you selected our Best Western property. Our rooms are a great size for relaxing and enjoying your stay. If you find yourself in our area again, we hope to see you back.

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Reviewed October 29, 2013

Michele made my check-in a breeze. Very friendly & helpful. Nice breakfast seection. Everything was fine.Will stay again. The location is ideal & convenient to almost anything in Hagerstown. I especially enjoyed the snack table during the day and the privacy was greatly apprecialted..

  • Stayed: October 2013, traveled on business
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Thank A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venicegrand, Director of Sales at Baymont Inn & Suites Hagerstown, responded to this reviewResponded November 4, 2013

Thank you so much for taking time to send us your comments. We are glad you enjoyed your stay with us. Michelle always greets everyone with a warm smile and makes check-in so easy. We are glad you selected Best Western Grand Venice Hotel. As you stated we are in a perfect location whether you are looking to shop or visit historic sites. We hope to see you again!

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Reviewed October 24, 2013

This hotel is a gem, especially for the value. Good location for sites such as Gettysburg and much more reasonably priced than a number of the hotels in that town. Staff is very helpful, especially the tireless Michele at the front desk.

  • Stayed: October 2013, traveled solo
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Review collected in partnership with Best Western
Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venicegrand, Director of Sales at Baymont Inn & Suites Hagerstown, responded to this reviewResponded October 25, 2013

Thank you so much for taking time to send us your comments. We are glad you enjoyed your stay with us. Michelle always greets everyone with a warm smile, making you feel at home. We are glad you selected Best Western Grand Venice Hotel. Our hotel is a great value and as you stated we are close to many historic locations. We hope to see you again!

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Reviewed October 14, 2013

Just staying at this hotel without doing anything else is its own little mini-vacation. From the spacious, well-appointed lobby to the clean and tastefully decorated rooms, this hotel far exceeded our expectations. The free breakfast offered many choices and was well-stocked by a watchful attendant who made sure everything was clean and all selections available through breakfast hours. Check-out is noon so there was no rush to leave. In-room coffee, fridge and microwave were much-appreciated. The most valuable asset for this hotel is Michelle, the desk clerk, who checks each room to be sure it is guest-ready. She greets everyone who walks through the door with a big sunny smile and provides her own brand of genuine conversation. When you meet Michelle you know that you wil be staying with a friend, because she treats you like company. You feel like this big hotel is HER home and she wants to make sure you are comfortable while you are with her. When we stay in the Hagerstown area again, it will always be at the Best Western!

  • Stayed: October 2013
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Thank Suziq533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venicegrand, Director of Sales at Baymont Inn & Suites Hagerstown, responded to this reviewResponded October 16, 2013

Suzi, thank you so much for your kind words and taking time to send us your comments. We are glad you enjoyed your stay with us. Michelle is indeed a great asset to the Best Western family. And you are correct, she does treat you like family. Always a smile on her face and a warm greeting when you walk through the door, which makes you feel at home. We can’t wait to see you again. Safe travels.

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Reviewed September 28, 2013

Staff should be better trained and more interested in their appearance and work.; Rooms should be checked when cleaned to make sure everything is there and all electronics work. Problems should be fixed. when reported and there should be between hotels booking for trips.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Best Western
1  Thank Lorraine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venicegrand, Director of Sales at Baymont Inn & Suites Hagerstown, responded to this reviewResponded October 1, 2013

Thank you for taking time to give us your feedback in regard to your recent stay with us. We take all of our guests’ observations seriously and it troubles me to read a review where a guest did not experience high quality service and I apologize for that.

We are working diligently with staff to ensure all of our guests receive a quality product and service from us.

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Reviewed September 25, 2013

Hotel was clean, lobby was nice. Gym and breakfast area are converted from old rooms and located on floors throughout the hotel. Rooms were nice. We arrived with a group who was passing thru for one night. We asked the night desk man if there were any bars around where we could get a couple of drinks and some food. He replied he didn't go to bars so he would have no idea. Thought he was judging us, regardless if he goes to bars or not he should of at least given us some information and directions. Thank God for Google Maps.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Best Western
Thank Elliott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venicegrand, Director of Sales at Baymont Inn & Suites Hagerstown, responded to this reviewResponded September 27, 2013

Elliot, thank you for taking the time to write us about your experience at our property. Please accept my apology for the behavior of the person at the front desk. I agree with you, persons at the front desk should be able to direct guests to restaurants, attractions, bars, shopping, etc. Please know we will address this with ALL front desk staff.

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Additional Information about Baymont Inn & Suites Hagerstown

Address: 431 Dual Hwy, Hagerstown, MD 21740-5713 (Formerly BEST WESTERN Grand Venice Hotel Wedding & Conference Center)
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 21 Hotels in Hagerstown
Price Range: $59 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Baymont Inn & Suites Hagerstown 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Best Western Hagerstown
Hagerstown Best Western

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