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BEST WESTERN Grand Venice Hotel Wedding & Conference Center
Ranked #15 of 21 Hotels in Hagerstown
Erie, United States
1 review
“Wedding stay”
3 of 5 stars Reviewed November 5, 2013

Attended a wedding at Thorpe lodge in the Catoctin Mountains. This hotel was the closest Best Western to stay at. The rate offered was reasonable. The breakfast was good, I like to make my own waffles. The room had a King bed and it was roomy.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review, November 6, 2013
Thank you so much for taking time to send us your comments. We know you have many choices when traveling and we are glad you selected our Best Western property. Our rooms are a great size for relaxing and enjoying your stay. If you find yourself in our area again, we hope to see you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
    89
    99
    68
    37
    29
See reviews for
94
95
39
54
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Polish first
  • Any
English first
Beltsville, Maryland
1 review
4 of 5 stars Reviewed October 29, 2013

Michele made my check-in a breeze. Very friendly & helpful. Nice breakfast seection. Everything was fine.Will stay again. The location is ideal & convenient to almost anything in Hagerstown. I especially enjoyed the snack table during the day and the privacy was greatly apprecialted..

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review, November 4, 2013
Thank you so much for taking time to send us your comments. We are glad you enjoyed your stay with us. Michelle always greets everyone with a warm smile and makes check-in so easy. We are glad you selected Best Western Grand Venice Hotel. As you stated we are in a perfect location whether you are looking to shop or visit historic sites. We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, United States
Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed October 24, 2013

This hotel is a gem, especially for the value. Good location for sites such as Gettysburg and much more reasonably priced than a number of the hotels in that town. Staff is very helpful, especially the tireless Michele at the front desk.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review, October 25, 2013
Thank you so much for taking time to send us your comments. We are glad you enjoyed your stay with us. Michelle always greets everyone with a warm smile, making you feel at home. We are glad you selected Best Western Grand Venice Hotel. Our hotel is a great value and as you stated we are close to many historic locations. We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, Delaware
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 14, 2013

Just staying at this hotel without doing anything else is its own little mini-vacation. From the spacious, well-appointed lobby to the clean and tastefully decorated rooms, this hotel far exceeded our expectations. The free breakfast offered many choices and was well-stocked by a watchful attendant who made sure everything was clean and all selections available through breakfast hours. Check-out is noon so there was no rush to leave. In-room coffee, fridge and microwave were much-appreciated. The most valuable asset for this hotel is Michelle, the desk clerk, who checks each room to be sure it is guest-ready. She greets everyone who walks through the door with a big sunny smile and provides her own brand of genuine conversation. When you meet Michelle you know that you wil be staying with a friend, because she treats you like company. You feel like this big hotel is HER home and she wants to make sure you are comfortable while you are with her. When we stay in the Hagerstown area again, it will always be at the Best Western!

  • Stayed October 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Suziq533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review, October 16, 2013
Suzi, thank you so much for your kind words and taking time to send us your comments. We are glad you enjoyed your stay with us. Michelle is indeed a great asset to the Best Western family. And you are correct, she does treat you like family. Always a smile on her face and a warm greeting when you walk through the door, which makes you feel at home. We can’t wait to see you again. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajax, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 28, 2013

Staff should be better trained and more interested in their appearance and work.; Rooms should be checked when cleaned to make sure everything is there and all electronics work. Problems should be fixed. when reported and there should be between hotels booking for trips.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Lorraine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review, October 1, 2013
Thank you for taking time to give us your feedback in regard to your recent stay with us. We take all of our guests’ observations seriously and it troubles me to read a review where a guest did not experience high quality service and I apologize for that.

We are working diligently with staff to ensure all of our guests receive a quality product and service from us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Virginia, United States
1 review
3 of 5 stars Reviewed September 25, 2013

Hotel was clean, lobby was nice. Gym and breakfast area are converted from old rooms and located on floors throughout the hotel. Rooms were nice. We arrived with a group who was passing thru for one night. We asked the night desk man if there were any bars around where we could get a couple of drinks and some food. He replied he didn't go to bars so he would have no idea. Thought he was judging us, regardless if he goes to bars or not he should of at least given us some information and directions. Thank God for Google Maps.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Elliott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review, September 27, 2013
Elliot, thank you for taking the time to write us about your experience at our property. Please accept my apology for the behavior of the person at the front desk. I agree with you, persons at the front desk should be able to direct guests to restaurants, attractions, bars, shopping, etc. Please know we will address this with ALL front desk staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 24, 2013

This room made me think I went back in time to 1972. Did they not have cleaner in 1972. Not very clean. Old. Beat sleeping in the car I guess. I had to clean sticky food off the table. The fan in the bathroom rattled like an old steam engine train. Not that I had high expectations for a $65 room at Best Western, but I still expected something more. Paid $65 for a room at a comfort suites in Manassas VA and it was great.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review, September 27, 2013
Thank you for taking time to give us feedback on your recent stay with us. We take all of our guests’ observations seriously and it troubles me to read a review where a guest did not experience high quality service.

We will be sure to look into the housekeeping issue that you experienced. If you should wish to give us another chance, please contact me and I will personally take care of your reservation from beginning to end. I want to ensure you receive a quality product and service from us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Grand Venice Hotel Wedding & Conference Center

Property: BEST WESTERN Grand Venice Hotel Wedding & Conference Center
Address: 431 Dual Hwy, Hagerstown, MD 21740-5713
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 21 Hotels in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Grand Venice Hotel Wedding & Conference Center 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Best Western Hagerstown
Hagerstown Best Western

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