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“Excellent” 5 of 5 stars
Review of Homewood Suites Hagerstown

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Homewood Suites Hagerstown
Ranked #2 of 21 Hotels in Hagerstown
Certificate of Excellence
Ashtabula, Ohio
Level Contributor
99 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Excellent”
5 of 5 stars Reviewed October 21, 2011

The staff is great. The location is perfect, right down the street from the mall. We had dinner at Garfield's, a restaurant located at the mall. We read in our hotel room brochure that if you show your room key you receive a 15% discount. The room was clean and very quiet. My only disappointment is that I don't think there was a business center, at least I didn't see one. I chose this hotel because it was an easy off on from the freeway. We were headed to the Skyline Drive.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank OhioSailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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582 reviews from our community

Traveler rating
    428
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Saint John
Level Contributor
96 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed October 19, 2011

Stayed here 3 nights travelling on business. The suite is excellent. Very comfortable king bed
A full kitchen .Lovely breakfast in the morning and lunch in the evening. Staff very friendly and helpful
Will definitely stay here again

  • Stayed October 2011, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SaihtJohnliftman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed October 13, 2011

We had a one bedroom suite for myself, husband and daughter. It was roomy and comfortable. The hotel offered complementary dinner on weekdays and breakfast everyday. The pool was nice and the entire facilty very clean. The staff was accomodating and we throughly enjoyed our visit. We visited the Amtietum battlefield (about 20 minutes away) and Hapers Ferry, WV. It is also close to Gettysburg, PA.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank 2collegemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 1, 2011

We stayed here over the weekend that Hurricane Irene ravaged the eastern seaboard of the US. Through Expedia, we booked two suites online with another couple, and we chose this location because it was reasonably close to the factory outlet malls and had several food options very close by. Also, it was pet friendly and we had to bring our two cats and our aging dog.

The suites were a good size and nicely laid out, though we didn't get the larger 1bedroom requested (and paid for) for the other couple, who were travelling with a toddler and a dog. The rooms were clean, the beds were comfy with good quality linens and abundant pillows. I appreciated the large leather ottoman placed in front of the pull out couch, and the very comfortable desk with free high speed Internet that was actually properly high speed. They provided also a full size ironing board and iron, and a hair dryer, amenities that can be lacking in some suite hotels in this price range. The fridge was full size, and the room also had a full ceramic flat top cooktop. a microwave, and a coffee maker. A full range of cooking and eating items were available, though we would have appreciated them including an actual corkscrew in each room. The one provided in our room was so dull and thick it broke our bottle's cork into a dozen pieces. The free microwave popcorn was a nice touch, as was the flat screen television viewable both from the couch and from the bed.

Note to families with small children: There are no tubs in these. Instead there is a large shower area with a single shower head. If your child doesn't like showers, you should perhaps find another place to stay. Also, the way the overly large (wheelchair accessible? ) door to the bathroom works, it ends up barely clearing the toilet. so be careful of children around this door.

The full breakfast in the morning was decent, though the potatoes were incredibly oily on the first morning (could have poured 1/4 of a cup of oil off of my spoonful) and on the Sunday, the weird sausage stuffing was a lumpen paste, even when the dish was fresh. The eggs were ok, but were obviously microwaved, and on the Sunday, they had runout of every single kind of breakfast bread, pastry and bagel by 8:30 am. Asking for more from the staff elicited a shrug, and a pursing of the lips, but nothing else. The coffee was pretty good though, with a mild, a strong and a decaf on offering, and they had to-go mugs with nice Starbux style lids.

On checkout we were interrogated about our dog (who hadn't issued a peep during our visit given she's blind and deaf) and informed huffily that we were supposed to pay a $50 "pet fee" upon checkin. We booked through Expedia and told them about our pets - it was our job to also once again inform the hotel? This was the first we heard about this and we dug our heels in, refusing to pay a fee after the fact. He pushed at us a bit then gave us a lecture about the fee before saying he'd wave it "this time only" and wagging a finger at us, with his nose in the air and his voice chilly and uppity the whole time, talking to us condescendingly and suspiciously as if we were simpleton criminals. This soured the stay.

Overall, it was a good place to stay, comfortable and well kept and stylish. While I might stay here again on a "ladies shopping spree", I wouldn't bring small children here though for long, and I wouldn't bring my dog back given the exorbitant fee and the staff attitude.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Taryelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 11, 2011

A few years ago, we decided to give Homewood Suites a try. This was our first and it is still our favorite. Good location. Close to the Interstates, shopping, and other attractions, but also quiet. Our room was airy and clean, as usual. The full kitchen is an added plus. The suite we were given during this stay did not have an easy chair. However, we were provided with a chair within 30 minutes of our request. The staff couldn't have been nicer and willing to make our stay enjoyable. We recommend it.

  • Stayed April 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank RamblinRose60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgrhw, Director of Sales at Homewood Suites Hagerstown, responded to this review, August 16, 2011
Dear Rose,

THANK YOU SO MUCH..for this wonderful review. We are always pleased to read a positive review but it means even more to us when coming from a returning guest. I am so pleased that our staff responded so quickly to your needs. It is my hope that you stop by and introduces yourself upon your return to Hagerstown. We look forward to seeing you again and Thanks a million for being a loyal Homewood customer.

Safe Travels,
Francine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 30, 2011

Staff here go out of thier way to help - even when under pressure such as breakfast serving. The desk too was cheerful and helpful with enquiries. Our roomwas cleaned t a high standard. The bathroom layout is unusual but not a major problem. Re-cycling however does not seem to be high on the management agenda.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank skanepog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgrhw, Director of Sales at Homewood Suites Hagerstown, responded to this review, August 3, 2011
Thank you so much for taking the time to write such a wonderful review of our hotel. We are so pleased that we have an opportunity to serve guests from around the world each day. It was also interesting that you noted the need for re-cycling. We are currently working with our Hilton brand affiliates on our "Green Certification" this program would incorporate re-cycling standards as well as several conservation standards so that we do our part in perserving our global community. It is my hope that you visit us again in the future so that you can see our progress in this area. Thanks a million for choosing the Homewood Suites in Hagerstown.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northbrook, IL
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 27, 2011

I enjoy staying at Homewood Suites as the rooms are usually nice and comfortable. I've stayed at this particular property 4 times in the past year as my daughter goes to overnight camp in the area. The hotel is always clean, staff are friendly, breakfast is good, and there is a pool, hot tub, and outdoor b-ball court. i would stay here again.

Stayed July 2011, traveled as a couple
Helpful?
1 Thank stacybbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgrhw, Director of Sales at Homewood Suites Hagerstown, responded to this review, August 3, 2011
Stacy..THANK YOU SO MUCH for your kind review. I am so happy that you have visited us not just once but 4 times througout the year. I am so pleased that you enjoy your time at the hotel while your daughter is attending camp. It is my hope that we shall have the opportunity to meet in person the next time you visit our hotel. Thanks a million for taking the time to write this review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Hagerstown

Property: Homewood Suites Hagerstown
Address: 1650 Pullman Lane, Hagerstown, MD 21740-7132
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hagerstown
#1 Business Hotel in Hagerstown
#1 Romantic Hotel in Hagerstown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Hagerstown 3*
Number of rooms: 102
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Also Known As:
Homewood Suites Hagerstown Hotel Hagerstown
Homewood Hagerstown
Hagerstown Homewood Suites

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