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“Great on the road stop” 4 of 5 bubbles
Review of SpringHill Suites Hagerstown

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SpringHill Suites Hagerstown
Ranked #5 of 22 Hotels in Hagerstown
Certificate of Excellence
Rochester, New York
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great on the road stop”
4 of 5 bubbles Reviewed September 12, 2013

This was a real find on route 81. It is right off the highway. It was clean and nicely appointed. Having a place to relax in the sitting area was a real plus. The breakfast was ok, nothing special. The only drawback is there is no gas station at this exit despite the fact that there is a small mall adjacent to the hotel.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cnh131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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263 reviews from our community

Traveler rating
    126
    101
    25
    6
    5
See reviews for
128
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
London, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 10, 2013

We stopped here on our way to Virginia. We arrived late at night. We were able to get a suite which met our needs (3 beds). The hotel was clean and the front desk staff were helpful and friendly. The rooms was big and roomy.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SandiE3331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, NY
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

We stayed on a Saturday night and the hotel did not seem that busy. The lobby was mostly empty over the course of the eveing. Well, we certainly got a different point of view on Sunday morning at breakfast. The breakfast hours lasted until 9:30 so we got down there by 8:30 expecting to beat the run at 9am. Boy, were we wrong! There was a line of people waiting for food... the only hot food was biscuits & gravy. The scrambled eggs were gone and there was no replacement for at least 15 minutes. I know because I waited! The women in charge was friendly but clearly overwhelmed by the number of the people. The girl from the front desk came over to ask her if she needed help and proceeded to empty the trash and help out. Finally I did get some eggs but they were gone in minutes. People were scooping up large quantities of eggs oblivious that others might like some, too. My sons ate cereal and waffles and were happy with those options. They did have a reasonable selection of cold items but limited for the hot items. I was surprised there was no bacon or sausage at all.

Our room, on the other hand, was quite nice and spacious. Very clean in every way. We have two teen boys so one spread out on the couch and enjoyed his little area. We took advantage of the fridge and micro which were clean and efficiently laid out. Our room looked out over the mall parking lot and the Courtyard next door.

If in the area, I would likely try somewhere else since there were quite a few other hotels in the area. The price was competitive but the craziness at breakfast makes me want to try elsewhere!

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HFLtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Chester, Pennsylvania
Level Contributor
120 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed September 1, 2013 via mobile

I normally stay at their sister property but decided to try Springhill for the larger rooms since my wife and I were traveling with our 9 week old son. The room was nice and fairly spacious with the sitting area. My wife liked the extra sink in the area of the fridge and microwave. It is almost like a bar area with just a sink fridge and microwave. This area was very helpful for her to wash bottles and breast pumping supplies. The only complaints were the free breakfast was a little lacking on choice and the major issue was that the maid just started opening the door with one light knock at 8:30 am on Sunday without allowing us to respond or announcing housekeeping. This was not good since we were not even dressed. Other than one bad housekeeper I would recommend this place.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Steve112975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trumbull, Connecticut
Level Contributor
119 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 27, 2013

I am a fan of the spring hills, and as a Marriott member with 2 young adult children, stay in them often for the extra space. As usual, the hotel was great in terms of breakfast, price, cleanliness, fitness center, etc. But I do have to say that the helpfulness and professionalism of the hotel staff, especially the front desk staff was STELLAR. So if being treated well is important to you, especially after a long day of driving, stay here!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tracie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wiesbaden , Germany
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed August 23, 2013

We decided to stay in Hagerstown for one night and came up with the Springhill Suites because of ist Location Close to the Valley Mall. The room looked exactly the same as one we had stayed in before in another Springhill Hotel in Norfolk,Va.
The staff in the Hotel was compared to other experiences before very friendly and motivated and the our stay was very comfortable.
I would say, when staying in the area you can´t do no anything wrong with this hotel

  • Stayed August 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fleckenmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern Maryland
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed August 10, 2013 via mobile

Stayed here with our teenage son. The staff was excellent-very friendly, efficient and helpful. Suite was very clean. Beds were comfortable. Breakfast was better than most. It was quiet. didn't use the pool, exercise room or jacuzzi. They all looked very clean and there were even lift systems to help disabled guests into and out of the pool and jacuzzi. Looks like a lot of care was taken to accomodate disabled guests. The only con was the air conditioning in our room. We kept lowering it but it never seemed to go below a certain level. Still it was working and not really uncomfortable. Bathroom is separate from the vanity area. Helpful in getting ready as someone could be using the shower or toilet and others can still be getting ready. Overall very good hotel and I would definitely recommend it.

Stayed August 2013, traveled with family
Helpful?
Thank hudd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Hagerstown

Property: SpringHill Suites Hagerstown
Address: 17280 Valley Mall Rd, Hagerstown, MD 21740-7099
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Hagerstown
#7 Business Hotel in Hagerstown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Hagerstown 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Springhill Suites Hagerstown Hotel Hagerstown
Hagerstown Springhill Suites

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