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“Pleasant and Friendly”

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Country Inn & Suites By Carlson, Hagerstown
Ranked #8 of 21 Hotels in Hagerstown
Crystal Lake, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Pleasant and Friendly”
Reviewed August 11, 2013

When Jean called up to see if our room was satisfactory, I was happy to give her an enthusiastic "yes!" The hotel is very clean and well decorated and maintained, and yet competitively priced with other hotels in the area. The staff is very courteous. Our room was slightly larger than expected and included a full-sized fridge and microwave, down duvet on the bed, feathertop mattress. The hotel is located next to a shopping mall so expect to find some fast food, restaurants, and shopping you may need to do on the road.

Room Tip: It may be that ice machines and exist only on the odd-numbered floors, if that is important to you.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrankLily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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534 reviews from our community

Traveler rating
    242
    146
    69
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    35
See reviews for
238
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 8, 2013 via mobile

Wow!! This hotel was definitely the bomb!! To start off, the employes are very friendly and will help you with anything you need. The rooms are wonderful with comfortable pillows and beds with a very good sized bathrooms. The breakfast is unbelievable!! There are tons of food to choose from!! And lastly, the location is great with tons of places to eat!! We will definitely be back!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scarolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 8, 2013 via mobile

When I entered the hotel it was awesome.I truly recommend this hotel for travelers.It had amazing staff and delicious breakfast.There was a fountain in the front of the hotel that looked great.The pool was great and had felt just right for swimming.Our room was clean and the beds were great.I love Maryland and I'm sure there would be no better hotel in the state.Best vacation ever!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 8, 2013 via mobile

Made last minute reservations while traveling through to New York. They don't accept pets but were very accommodating to my service dog. Other hotel chains have frowned at me in the past but I've never had a problem with Country Inns and Suites. The room was very large and comfortable. The beds were great after a long days drive. Hotel staff was extremely nice and the free breakfast was very good. Bacon, scrambled eggs, waffles, juice, toast, muffins, and on and on. Very tasty.
Easy off and on to the interstate. Very safe area too.
Don't forget the COOKIES!!!

travelers tip:
Be sure to sign up for the Carlson Club. We always stay at Country Inns and rarely pay full price for a room. I can use points plus $$ and almost always pay only half price. We've even stayed for Free many times. Get their Visa card and points add up even faster.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bunnyrabbit812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 29, 2013

Wonderful staff. Everyone (the front desk, the breakfast staff, the cleaning staff, etc) were very attentive. We stayed here 4 nights to attend a family funeral and be with those in mourning. Hotel was clean. Bed was comfortable. We stayed in a room that was handicapped accessible as we needed it. Found the room accessible, would have preferred a roll in shower as this is easier for transfers for the person who needed it, but the tub bench helped. Only problem was a slight problem with AC, but it was during the recent heat wave. For some reason our choice was either very hot or very cold, we choose very cold and they provided extra blankets. Free breakfast was wonderful - lots of choices. Good service.

Room Tip: Found higher floors to be quieter. If need roll in shower access suggest you ask if they have avail...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PABNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 16, 2013 via mobile

Disappointed in the condition of the room. Found large toenail clipping between the beds, food on the floor, ripped bedding and an odd smell in the room. Bathroom was dark and the bath towels hung down behind the toilet lid.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debijoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Hagerstown, responded to this review, July 22, 2013
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns standards. To discuss your stay further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
100 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 10, 2013 via mobile

We were on the road traveling and had driven about 9 hours and we were exhausted. We called and Jean at the front desk was very nice. We drove off the highway and checked in. The room was comfortable and clean. I really can't complain about the price! A good place to hang for the night.

Stayed July 2013, traveled as a couple
Helpful?
Thank Rick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Hagerstown

Property: Country Inn & Suites By Carlson, Hagerstown
Address: 17612 Valley Mall Road, Hagerstown, MD 21740-6995
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Hagerstown
#10 Romantic Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Hagerstown 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Country Inn & Suites/Hagerstown Hotel Hagerstown
Country Inn And Suites/Hagerstown
Country Inn Hagerstown
Hagerstown Country Inn

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