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“Very friendly, great staff, but my room was musty”

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Super 8 Hagerstown/Halfway Area
Ranked #5 of 21 Hotels in Hagerstown
Certificate of Excellence
Reviewed May 7, 2013

It rained quite a bit the week I was there and my room was ground level so perhaps some water damage is causing the musty smell. The windows don't open so there's no way to air it out. I switched from a really musty room to a less musty room but it was still noticeable. (I did have a dog with me so preferred ground level access so didn't try a third room. It was musty when we first checked in and she was in a class with me all day every day, not left in the room, so I don't think the smell was due to her presence.)

The staff is exceptionally friendly. I have the impression that the housekeepers work on a tight schedule because the rooms were very clean but things were in odd places sometimes like trash cans left on bed (probably during vacuuming) or rags were left on the counter.

The breakfast is cereal, toast, whole fruit, coffee that kind of thing. There is a McDonald's and a Subway next door, as well as a gas station. Tons of stores and restaurants a short drive over the highway overpass if you need anything. At least one restaurant delivers, probably more, and there is a fridge and microwave in the room for leftovers.

All you get is soap and a shampoo so bring conditioner and lotion if you need it. Hair dryer in the room, no need to bring that. Pillows in my first room weren't good, in second room they were great.

Great location if you are traveling with a dog because the hotel is on a dead end with a huge expanse of grassy fields and a quiet road for walks. There were many dogs at the hotel.

Internet was always on and fast which is why I chose this hotel instead of the Sleep Inn where I had so many internet issues on my last trip.

Room Tip: musty rooms were on the right as you face the hotel, on ground level (129, 130)
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  • Stayed: April 2013, traveled on business
    • Value
    • Location
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Thank ckwcraig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phyllisf_12, Front Office Manager at Super 8 Hagerstown/Halfway Area, responded to this reviewResponded May 20, 2013

Thank you for taking the time to rate our hotel. I sincerely do appolgize for the inconvience you experienced with the musty smell and having to change rooms. I have made note on the specific rooms you stayed in and we will be addressing that issue; thank you for brining it to our attention. We appreciate your business , and look foreward to serving you for your lodging needs in the future.

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378 - 384 of 484 reviews

Reviewed April 18, 2013 via mobile

It's a Super 8, remember that and there won't be an issue. The hotel is clean and te staff is very friendly. The rooms are nice with older beds but I still fell asleep on it. The wifi is very fast and easy to connect to. Breakfast is offered and gives you enough to choose from. Overall if you need a place to sleep this hotel will take care of it.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Dru H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phyllisf_12, General Manager at Super 8 Hagerstown/Halfway Area, responded to this reviewResponded July 16, 2014

Thank you for staying with us!

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Reviewed April 11, 2013

I arrived after a long day of driving, I was a bit confused as to where to go off of the interstate, but when I arrived I was greeted by a very friendly person behind the desk. I went to my room and it was no kidding the cleanest room I have ever stayed in, in any class of hotel. The staff both AM and PM were friendly and seemed to genuinely care about the quality of my stay.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Super 8
Thank Caroline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phyllisf_12, Manager at Super 8 Hagerstown/Halfway Area, responded to this reviewResponded May 21, 2013

Thank you for taking the time to review your stay with our hotel. I am pleased that we could serve you during your trip, and we look foreward to serving you again in the future

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Reviewed April 10, 2013

  • Stayed: April 2013, traveled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Theresa B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
phyllisf_12, Manager at Super 8 Hagerstown/Halfway Area, responded to this reviewResponded May 21, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 10, 2013

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank John D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
phyllisf_12, Manager at Super 8 Hagerstown/Halfway Area, responded to this reviewResponded May 21, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 5, 2013

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Maria W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
phyllisf_12, General Manager at Super 8 Hagerstown/Halfway Area, responded to this reviewResponded July 16, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 5, 2013

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Stephen C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
phyllisf_12, General Manager at Super 8 Hagerstown/Halfway Area, responded to this reviewResponded July 16, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Super 8 Hagerstown/Halfway Area

Address: 16805 Blake Road, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hagerstown
#4 Business Hotel in Hagerstown
#7 Family Hotel in Hagerstown
#7 Romantic Hotel in Hagerstown
Price Range: $59 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Hagerstown/Halfway Area 2*
Number of rooms: 62
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Also Known As:
Super 8 Hagerstown/Halfway Area Hotel Hagerstown
Super Eight Hagerstown
Hagerstown Super Eight
Hagerstown Super 8
Super8 Halfway Hagerstown Area

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