- Free Wifi
- Free Parking
This is a good stop for Microtel fans. It is adjacent to Interstate 81 Exit 9 in Hagerstown Md. Many improvement have been made at this establishment since my last stay. The staff is friendly and efficient. Everything works especially the internet which will download about 6 MB/s. My room had a clear resolution digital TV and a really good channel selection. I like Microtel because the rooms are well suited for computer use, and this one had the usual plenty of outlets. Everything in the continental breakfast area was orderly but the thing that I liked was that they had a first class cup of coffee in what looked like a fifty cup percolator. I don't know the brand but it was good. Microtels have rooms that are on the small side of the scale but my room was clean and in very good repair. You can use your key card to access the entry doors on both sides of the building if you don't want to bring your luggage through the front. I got my room rate directly from Microtels home page and used an AARP discount. This motel is definitely on my ok list.
Wow! It's not typical for a guest to take the time to mention so many different areas of satisfaction for their stay. I sincerely appreciate your taking the time to compliment us in these areas. As you mentioned, we are always looking for ways to improve our property. Some hotels wait until the dire need for renovation is way past while we feel that a better strategy is to always stay a step ahead. That is why we installed the flat-screen TVs and have internet that works the way people expect it to. The coffee we use daily is Folgers, America's favorite brand. Lastly, I'll mention that booking your room directly through us is a great way to travel. Third-party sites don't usually offer the discounts that they are rumored to and booking directly always gives consumers more options, so it's the recommended choice. Thanks again for your excellent review and we look forward to accomodating you the next time!
I appreciated the calm, patient response of the morning desk person when I could not find my directions for the rest of my trip. He was very helpful and made several good suggestions, offering to help in any way that was needed.
Thank you for your compliments on our customer service. We strive very hard to give you the best service we can. Have a wonderful day!
We just discovered this chain of hotels via a consumer reports article. LOVE THEM! Rooms are clean, hotel is generally on the outskirts of town (fine with us), very clean, nice televisions.....I would only grip about the pillows. Lumpy small pillows. If they improved these, we would be happy. For us it was no issue because we were on a road trip and brought pillows so we just brought them in and slept like babies. We also really liked that the desk had a list of local restaurants and where they were located.
Thanks so much for your great review! Looking forward to seeing you next time!
Needing to spend the night for a funeral, I used TripAdvisor to find lodging with great reviews. This one lived up to the online reviews!
Thanks so much for taking the time to write a review for your stay. I hope that you will be able to stay under more favorable circumstances next time, however we were glad to have a chance to serve you. Thanks again!