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“Very Nice Stay” 5 of 5 bubbles
Review of Sleep Inn & Suites Hagerstown

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Sleep Inn & Suites Hagerstown
Ranked #12 of 22 Hotels in Hagerstown
GreenLeadersBronze level
Locust Grove, Virginia
1 review
“Very Nice Stay”
5 of 5 bubbles Reviewed March 4, 2014

This is the best hotel I have been in so far... All of the rooms have been up graded all new beds in all of the rooms new everything... I am very picky when it comes to hotels and this is the best sleep inn that I have stayed in... Kathy L. was very helpful at the front desk... All of the staff was nice... I give this a 5 All the way.....

Room Tip: All of the rooms are great
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  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sismd133, General Manager at Sleep Inn & Suites Hagerstown, responded to this review, March 7, 2014
Thank you for choosing to stay with us at the Sleep Inn & Suites Hagerstown]. I am glad to hear that you enjoyed your stay and that Kathy was helpful! I will be sure to share your comments with her. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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210 reviews from our community

Traveler rating
    90
    76
    29
    8
    7
See reviews for
82
52
11
31
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Any
English first
Bridgewater, Virginia
2 reviews
5 of 5 bubbles Reviewed February 27, 2014

Stay here weekly on business. The staff is always accommodating, friendly and with a smile. Hotel has been refurbished in the past few months including all rooms. Rooms are always clean and wholesome. Fitness center, pool and jacuzzi available and clean as we'll. Breakfast in the mornings and coffee available all day. Overall an excellent value and I would highly recommend this hotel. Kathy L. At front desk most helpful.

Room Tip: Rooms on first and third floors on west side of hotel preferred
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  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kenny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sismd133, General Manager at Sleep Inn & Suites Hagerstown, responded to this review, March 4, 2014
Thank you for your review. I am pleased to hear you enjoyed your stay at the Sleep Inn & Suites Hagerstown and I will let Kathy know that she contributed to your experience. We hope to see you again soon.

Kathy Vrcic
General Manager
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Lebanon, Virginia
1 review
5 of 5 bubbles Reviewed February 26, 2014

Spending time away from home this place is the best to make you feel like being home. Rooms have been updated beds are comfy for a great nights rest have a pool and hot tub didn't use though. Breakfast is great coffee around the clock and staff is accommodating and very friendly. Elisa worked front desk and was professional and someone to just listen after venting about weather and traffic, she greeted me with a smile and knew about the area and recommended restaurants for us, oh did I mention they are pet friendly a plus! Best place for your money close to outlet and Cracker Barrel practically in front door. Thanks Elisa made our stay much better.

Room Tip: Even number rooms are on back side much quieter
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  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ray B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sismd133, General Manager at Sleep Inn & Suites Hagerstown, responded to this review, March 4, 2014
Thank you very much for taking the time to share your experience. I am very happy to hear that Elisa took such good care of you and you found the amenities of our hotel to your liking. Hope to see you return soon! Safe travels.

Best Regards,
Kathy Vrcic
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Michael
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed February 8, 2014

Was looking forward to my stay as we had been there several years ago and it was better than I had remembered. My room was clean, roomy and quiet. The breakfast which included waffles and eggs with bacon or sausage was a great start to the day. I didn't need a password to get onto the wifi and enjoyed using the treadmill in the fitness center. The staff was friendly and helpful.

Room Tip: Since this is away from the Interstate, I suspect all the rooms are good.
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Green Features: I am always glad to have my linens changed only when I think it is necessary.
  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sismd133, General Manager at Sleep Inn & Suites Hagerstown, responded to this review, March 4, 2014
I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon....safe travels.

Best Regards,
Kathy Vrcic
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penn Yan, New York
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed October 9, 2013

Knew we were in trouble from the minute we arrived. Had made a reservation 2 months prior and they didn't have the reserved room for us. Now we have to try to get a refund for the difference from Expedia. Handicapped room was the one FARTHEST from the entrance and the pool. Lady taking care of the breakfast didn't speak to anyone and never smiled. Did not start the day off very pleasant. Air conditioner sounded like running water. Found out when we left that was defective. If you had it on 76 it was freezing, on 78 the heat was pouring out. 3 very large bugs in the bathroom when we arrived. Never could get the wifi to connect. Did not get any sorry, compensation or anything. Would never stay there or any Sleep Inn again. Had been on the road 11 nights and it was the most expensive and the worst hotel.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank baker1576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sismd133, General Manager at Sleep Inn & Suites Hagerstown, responded to this review, March 4, 2014
Thank you for taking the time to write a review about your stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We would like to let you know that we have completed a renovation in all of our rooms. We hope to have another opportunity to serve you, if your travels bring you back to our area.

Best Regards,
Kathy Vrcic
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed October 9, 2013 via mobile

The upside: This is one of the few pet friendly hotels in the area, and they don't charge a fortune in fees. (we paid 10.00 per pet). Everything was clean and smelled good. Bed was pretty comfy. We were on the back side of the building, and it was very quiet. AC unit was new and fairly quiet.

The downside: the "free wifi" did not work. The decor is dated. There was no extra blanket. The shower pressure was weak. The tv takes a long time when switching channels. This sounds like a very small problem, but try it! Pretty annoying. Very flimsy pocket door on the bathroom so not a lot of privacy sound wise!

All in all, we would stay here again but mainly because they allow pets.

Stayed October 2013, traveled with friends
Helpful?
Thank nicholsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sismd133, General Manager at Sleep Inn & Suites Hagerstown, responded to this review, March 4, 2014
I want to personally thank you for sharing your stay with us. I understand guest room presentation was a concern. I am happy to tell you that we recently renovated our guestrooms this year. I do hope that the next time your travels bring you to Hagerstown you will stay with us and provide feedback about our new guestroom experience; we would love to have you. Thank you!

Best Regards,
Kathy Vrcic
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Effingham, Illinois
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 3, 2013 via mobile

We arrived about 9 pm and there were several people ahead of us to check in and there was only one desk clerk. Need less to say, we had a short wait to check in. The desk clerk was very friendly, professional and efficient, so the wait wasn't as long as I had expected. The facilities were clean and comfortable and recently remodeled. The comlimentary breakfast was good with adequate seating. The dinning area was a little cluttered with boxes from a shipment of kitchen supplies. The location was close to the interstate and to the outlet mall for shopping. We would stay here again.

Stayed October 2013, traveled with friends
Helpful?
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sismd133, General Manager at Sleep Inn & Suites Hagerstown, responded to this review, October 4, 2013
I want to thank you for taking the time to post a review of your stay. It's great to hear that you had such a wonderful trip and stay with us. Thank you again for sharing your experience. We would love to see you again, should your travels bring you back to our area.

Best Regards,

Kathy Vrcic
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites Hagerstown

Property: Sleep Inn & Suites Hagerstown
Address: 18216 Col Henry K Douglas Dr, Hagerstown, MD 21740-1562
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hagerstown
#5 Business Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites Hagerstown 2*
Number of rooms: 96
Reservation Options:
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Hagerstown
Sleep Inn Hagerstown
Hagerstown Sleep Inn

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