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“Great hotel”

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Holiday Inn Express Hagerstown
Ranked #8 of 21 Hotels in Hagerstown
Certificate of Excellence
Reviewed May 28, 2014

Spent one night here. Hotel was great!

Room was very, very clean. Bathroom was large. Beds very comfortable. Free wifi.

Complimentary breakfast - full breakfast: pancakes, eggs, bacon, bagels, fresh fruit, pastries, juices, cereal, milk (white and chocolate plus soy). Lots of choices!!

Friendly staff.

Will definitely stay here again when I pass through Hagerstown again.

Plus great outlet mall nearby!!

Room Tip: Was on the third floor at the end of the hallway/ Very quiet!
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  • Stayed: May 2014, traveled with family
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Thank L P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded May 30, 2014

Thank you very much for taking the time to write a review of your stay at Holiday Inn Express in Hagerstown, Md. We are delighted to know that you enjoyed your stay with us. Thank you for commenting on our clean spacious rooms and complimentary breakfast bar which helps our guests understand what we have to offer and we look forward to welcoming you back in the near future!
Sincerely,
Travis k Swatsworth
General Manager

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163 - 169 of 250 reviews

Reviewed May 28, 2014

A altogether pleasant visit, and dog friendly to boot. The room was clean and on the first floor. Our golden doodle was also pleased with the accommodations and pet area. ( $25 fee was excessive for a non shedding pet with good manners)
Breakfast in the morning was open early, and very satisfactory. The coffee was certainly a cut above, well brewed and flavorful.

  • Stayed: May 2014, traveled with family
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Thank SeanRafter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded May 29, 2014

Thank you for taking the time to share your positive feedback regarding your recent stay with us on Trip Advisor. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. Each survey we receive is reviewed and shared with every associate in an effort to improve the service and accommodations that we provide our guests. We all hope you will choose to stay with us should you visit the area again.
Sincerely,
Travis K Swatsworth
General Manager

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Reviewed May 4, 2014

We stayed at the Express with our Miniature Schnauzer and could not have been more welcome. The front desk greeted us and our dog!. The rooms were clean, fresh and the areas to walk your pet clearly marked along with "bag stations" for easy clean up. The access was easy in and out off Interstate 81.
We've stayed at other "pet friendly' and you end up with a room in the back and don't come in the front lobby with your pet!
Kudos to Hagerstown Holiday Inn Express.

Room Tip: Just ask! They are very willing to accommodate!
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  • Stayed: March 2014, traveled with family
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Thank Suzen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded May 29, 2014

Thank you very much for sharing your wonderful experience at our hotel with us and are grateful your miniature Schnauzer had lots of fun and was welcomed by all. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and the best of amenities.
Sincerely,
Travis K Swatsworth
General Manager

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Reviewed April 30, 2014

I didn't stay here but I was there for a meeting today. We had an all day meeting in the HI Express Conference Room. They have a very nice lobby and breakfast area. the conference room was nice and they set it up exacly how we asked. The front dask staff and the people helpingwith the room were very friendly and helpful. The down side was the temperature. It was 80 degrees in the room. I went to the front desk and asked them to lower the temp, so theu sent a couple of guys that messed around with it for a few minutes and then left. We though th eproblem was solved but the room did not cool down. When we tracked the guys down they said it wasnt putting out any air, sorry. If they couldn't fix it they sould have told us.

  • Stayed: April 2014, traveled on business
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Thank adam-kelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded May 5, 2014

I appreciate you taking the time to share your experience regarding your conference at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry you were not satisfied with the temperature of the conference room. It’s was unfortunate that out blower unit to our AC unit stopped working which now has been fixed and as the GM I apologize for the lack of communication letting you know. We hope to have the opportunity to serve you again.

Sincerely,
Travis K Swatsworth
General Manager

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Reviewed April 27, 2014

Very clean and comfortable.plenty of places to eat
Was a little tricky finding entrance but once we found it was ok. Breakfast was plentiful and had many choices. Would stay at this location again in our future travels

  • Stayed: April 2014, traveled with family
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Thank johnmH1809FY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded April 29, 2014

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.
Sincerely,
Travis K Swatsworth

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Reviewed April 19, 2014

Our family was driving from Atlanta to Vermont and this hotel was a great halfway point for us. This hotel was updated, but the pool and hot-tub needed to be cleaned. Other than that we felt it was a great value for our money.

  • Stayed: April 2014
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Thank mommavt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded April 21, 2014

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. All our public spaces including the pool and spa area are very important to us with our hygiene and cleanliness standards and with all comments we take to heart and will work hard to keep our spaces clean and ready for use and apologize for the any inconvenience this may have caused you and your family. We hope to have you back again real soon.
Sincerely,
Travis K Swatsworth
General Manager

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Reviewed April 3, 2014

Stayed at the hotel on way to Florida - beautiful hotel, clean and staff were friendly and helpful. There were 6 of us staying and we had a lovely suite to accommodate us all. Will return again - great location too.

  • Stayed: February 2014, traveled with family
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Thank smartiepants1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded April 8, 2014

Thank you for choosing the Holiday Inn Express in Hagerstown as your hotel of choice during your last visit to Maryland. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive amenities. We were truly humbled by your gracious comments regarding our hotel service team. At the Holiday Inn Express we truly believe that service should be provided from the heart and with only one purpose in mind, to create memorable moments for you and the ones you love. We can’t wait to welcome you back again in the near future.
Sincerely,
Travis K Swatsworth
General Manager

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Additional Information about Holiday Inn Express Hagerstown

Address: 241 Railway Ln, Hagerstown, MD 21740-6969
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Hagerstown
#8 Business Hotel in Hagerstown
#8 Romantic Hotel in Hagerstown
Price Range: $117 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hagerstown 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Holiday Inn Express Hotel and Suites offers all the modern comforts at our affordable hotel exuding luxury through beautifully decorated rooms. Each spacious, moderately priced room and suite offer ample amenities, including whirlpool spa suites, a fitness room, complimentary HSIA, indoor pool and spa, complimentary hot breakfast and an executive meeting center. Seeing is believing! We are conveniently located off Interstate 81 at exit 5A, just 1/2 mile north of Interstate 70 and close to three major airports (IAD, BWI, DCA). We are just 1 hour to Baltimore and 1.5 hours to Washington DC, and major companies such as Citicorp, First Data, JLG/Oshkosh, Staples, Volvo (Mack), Manitowoc/Grove, Washington County Hospital are just minutes away. You'll enjoy easy access to restaurants, Prime Outlets and Valley Mall shopping, and attractions such as Maryland Theater, Antietam National Battlefield, C&O National Historic Park, Hagerstown Speedway, Hagerstown Suns, Charlestown Raceway, Whitetail Ski Resort and much more. Holiday Inn Express Hotel and Suites is the perfect hotel for tour groups, wedding groups, small business conferences, or a just weekend getaway. You will love our AAA Three Diamond Award-winning hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hagerstown Hotel Hagerstown
Holiday Inn Hagerstown

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