The reason I like to stay at Hamptons is b/c I always know what to expect: same bedding, same bath accessories, same breakfast, etc. I understand that many Hampton Inn's weren't built from the ground up as Hamptons, many are renovated older properties that are taken over by the Hampton company. This is one of those cases. The decor (ie: wall paintings, carpeting, etc) were not the greatest, but that's not exactly what I'm paying for so who really cares? As far as amenities and services, this Hampton is on par with the Hampton Inn standard. Yes, it's in a strip mall, but that also makes it convenient to to shopping!
I would like to give kudos to the manager on duty when I arrived. My room was not ready, but I was early, so I wasn't disappointed. He took my cell number to let me know he'd contact the HK staff and get back with me with an ETA for my room. I honestly expected him to forget and planned to just return at the standadrd check in time. However, he DID call and let me know my room would be ready in about a hour and he'd call me BACK to let me know when I could return. And again, he DID! He called me almost excatly one hour later to let me know I could return to the hotel and check in at my convenience.
Wow! Unexpected customer service that went above and beyond. He could have simply said "Your room is not ready, come back at the check-in time" but he did everything he could to keep me posted and get me into my room early. I am pleased...
- Official Description (provided by the hotel):
- Hampton Inn Baltimore/Glen Burnie is 25 minutes from downtown Baltimore and BWI airport. Baltimore area attractions include Orioles stadium at Camden Yards, Ravens Stadium, museums, boating, Baltimore Zoo, historical sites, parks, and Pimilico Racetrack. We feature 116 rooms with free wireless high speed internet access, complimentary use of Gold's Gym, and a meeting room that can accommodate training and business meetings. Amenities include complimentary hot and fresh breakfast, free local calls, 42" HD TVs with Showtime, microwave and mini fridges available with every room. . ... more less
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- Also Known As:
- Hampton Inn Baltimore / Glen Burnie Hotel Glen Burnie
- Hampton Inn Glen Burnie
- Glen Burnie Hampton Inn