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“Worst service ever!!!!”

Sunset Restaurant & Lounge
Ranked #25 of 261 Restaurants in Glen Burnie
Certificate of Excellence
Price range: $0 - $30
Cuisines: American, Italian, Seafood
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Severn, Maryland
Level 6 Contributor
177 reviews
153 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
“Worst service ever!!!!”
Reviewed April 5, 2014 via mobile

My family has been going to the Sunset for years. My Dad even used to play pool here when it first opened. Tonight was the WORST service we have ever had in our lives! If you get a waitress named Donna C...run!!!

We should have know from the start that when a hostess sits you at a table and it takes 20 minutes for a waitress to even acknowledge your existence that you are in serious trouble. She finally took our drink order then came back 15 minutes later with drinks. Then another 15 minutes later she takes our orders. Then another 10 minutes later she finally brings our salads. I asked her for side plates and the relish tray since she didn't bring it. Then 10 minutes later she brings the relish tray never asking us if we want another drink or ask if everything is okay.

Then 35 minutes later she brings out our food. The food was fine, not great but okay. The food was a little cold but considering how long it took her to bring drinks it was probably the servers fault. During dinner we never saw our waitress, we all wanted a refill on our drinks but she was no where to be found. My husbands beer tasted terrible and flat and didn't drink it.

Finally another 30 minutes later she brings a to go box and a bill. No mention of desert and didnt even bring the black sleeve to place the receipt in. My husband asked for the beer to be removed because it was horrible. Then 10 minutes later she brings the bill back, still with no black sleeve, with the beer removed. We waited 15 minutes and she did not return. We took the bill to the hostess and asked her to run our credit card.

While all this was going on the male manager or owner, whatever he was, walked by three times and never asked how things were. It's obvious the server doesn't fall far from the management.

Sad to say we will NOT return for a long time. We used to love it here but when service is that bad, it's not worth it. We would have had better service at a fast food restaurant. Sunset needs a management attitude adjustment and some of the better servers to train the newer ones how to do it right.

Helpful?
1 Thank hwgo57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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157 reviews from our community

Visitor rating
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    46
    21
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    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Baltimore, Maryland
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Disappointed”
Reviewed March 17, 2014

I was there with a friend. The server was pleasant, but obviously incompetent in terms of running transactions. She obviously does not have a clear understanding and requires additional training or should not be expected to do that particular duty. Instead of the manager dealing with the confusion, she was left to her own understanding and ran the card more than four times. When my friend called the next day she was given the run around. She ultimately went back to the restaurant to get refunded for the additional charges. When she arrived the owner treated her disrespectfully and never offered an apology. His behavior was unbecoming of a business owner and clearly revealed that he only cares about business from certain customers. Needless to say....We won't be back again and will tell everyone we know how rudely she was treated by the owner. . It's a shame, but I refuse to support an establishment that's owned by someone who thinks it is okay to disrespect his customers or maybe just his customers of color????

On another note, the carpet realllllly needs to be replaced. You can smell it as soon as you walk in the door. Since the owner claims he is making so much money (one of the comments he made to my friend), he needs to invest in replacing the carpet and providing adequate training to all of his servers

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank wtvision
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen Burnie, Maryland
Level 2 Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Slowest service ever”
Reviewed March 5, 2014 via mobile

My wife and occaisionally go for lunch. Lunch takes an hour or longer and is significantly faster than dinner.
The worse crab imperial i have ever had. Stick with their shrimp salad.
Crab imperial was just mayonaise plopped on top of crab meat.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Pat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen Burnie, Maryland
Level 3 Contributor
24 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“always a good meal”
Reviewed March 4, 2014

I have been going to Sunset for over 40 years. Five years ago we had my daughter wedding reception there and everyone loved it. We have work lunches there and some of our clients come from out of town and they request lunch there. I have never gotten a bad meal. It has been there for at least 50 years. I wish that there were more quiet family restaurants like this one. You feel that you have gone out somewhere special when you dine at this restaurant.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Darlene E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferndale, Maryland
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Best Crab Imperial Ever!”
Reviewed March 4, 2014

Start off with FREE Wine & Cream Cheeze on the table. Then a lettuce salad, along with hot rolls and small butter containers. PLEASE... give us a large container of butter to use as we want!

The Crab Imperial was fantastic, with a baked potato on the side. Large lumps of crab in a cream sauce that is to die for!!!

No room for desert, check was $52.47, a lot less than Bay & Surf (Laurel, MD) which has ambiance but the same menu.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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