I like the staff they are very caring and have great customer service. I never had a problem with none of my stays at the homested and now that they have on the go breakfast Im so happy I also like the fact that its now the extended stay.More
I like the staff they are very caring and have great customer service. I never had a problem with none of my stays at the homested and now that they have on the go breakfast Im so happy I also like the fact that its now the extended stay.MoreShow less
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff provided you with great service and that you enjoyed our newest feature, the grab-and-go breakfast. We look forward to seeing you in the future, should your travels bring you back to our area.
The location of this ESA is great. It's convenient to stores and the like. I had to stay for a few months due to relo and was waiting on a house. The staff members were helpful and accommodating to me and my family. Alicia P. was kind to me and my family. I would stay again without question!
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our convenient location and our helpful staff, especially Alicia. I will be sure to share your comments with the entire team.
Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. We hope you enjoy your new home!
If your whole Extended Stay Experience was based on the Staff of the Guest Services. I would have to say that the representation of this establishment is rude and uncooperative. Upon arriving at the hotel Ms. Alicia Puig refused to listen to guest. Sadly I'm not basing the results of this review solely on her inept overwhelming attitude. The room was nice with all the luxuries. The hotel was convenient to many shopping and restaurant locations. Plus it is central to my place of work for the evening.
The Extended Stay America should think very well who is representing them at the front counter.
The staff were very hospitable. Clean room. Very quiet neighborhood. We would most definitely stay there again. All services including breakfast were great. We only wish there had been a pool onsight.
Clean hotel, loved the breakfast. Best customer service I've had in a long time, best customer service I've ever had at a hotel check in. Alicia is a nice lady, the place runs very smoothly and the staff is very friendly.
Jon - Thank you for taking the time to write a review of your stay. It's great to hear that you loved our grab and go breakfast. As well, we really appreciate your kind comments about the staff, especially Alicia.
Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
This was my family's home for almost 3 years. Throughout our entire stay there, we were treated like family and in turn, they became our family as well. The management and staff are the finest. Out of all the hotels we have visited, rather it was business or personal, this one was the best. I would definitely recommend this hotel. It is indeed our home away from home. They will definitely be missed!
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Washington, D.C. - Germantown. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.
Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location